Training needs assessment in a hotel using 360 degree feedback to develop competency-based training programs

Horng, Jeou Shyan; Lin, Lin

doi:10.1016/j.jhtm.2013.06.003

Cited by 27 publications

(19 citation statements)

References 23 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This theory assumes that the leader does not treat all subordinates in a similar way and focuses on mutual relations that every leader establishes (Benedicta, 2010;Cole, 2002). If employees are happy with the work they perform, the satisfaction will occur (Horng and Lin 2013). Consequently, the leaders do not have a uniform interaction with the audience since they have limited time and resources (Zhang, Leng, & Xu, 2019).…”

Section: Ma and Epmentioning

confidence: 99%

Manager Attitude Impact on the Performance of Employees “A Case of Jordanian Travel and Tourism Institutions”

Alfandi¹

2019

IBR

View full text Add to dashboard Cite

The present study aimed to examine the role of manager attitude (MA) on enhancing employee performance (EP) at the tourism and travel institutions (TTI) in Jordan. The study population consists of 3700 employees at the TTI located in the capital of Jordan (Amman) as most of institutions located their (97%). A randomly sampling technique was employed at the present study. Collected data were analyzed using Statistical Packages for Social Sciences (SPSS) program. The researcher distributed 132 questionnaires, 123 of them were returned, which forms 93% of the sample. The study found a statistical significant influence of MA on EP in general. More specifically, the results showed that there is a statistically significant impact of MA on the three dimensions of EP (quality of work, quantity of work and speed of work achievement). The researcher accounts these results that the concept of MA helped people at the organization to become more effective in carrying out of their duties to improve organizational performance through the increasing level of individual competences. Finally, further research opportunities could enrich the understanding of MA and EP at the Jordanian TTI has been verified.

show abstract

Section: Ma and Epmentioning

confidence: 99%

Manager Attitude Impact on the Performance of Employees “A Case of Jordanian Travel and Tourism Institutions”

Alfandi¹

2019

IBR

View full text Add to dashboard Cite

show abstract

“…Earlier studies have proposed that encouragement from supervisors, the establishment of challenging and achievable targets, organizational support, the allowance of considerable autonomy and the clarification of task goals serve as representations of management practices [21,38,[41][42][43]. In addition, allowing employees to trust and communicate with colleagues, creating work teams with diverse skills and interests, challenging others through constructive thinking and performing tasks with commitment also constitute management practices [22,36,44,45]. For hotels, the development of useful and creative products, services and procedures may depend on proper management practices [43,46,47].…”

Section: Literature Reviewmentioning

confidence: 99%

The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry

et al. 2016

View full text Add to dashboard Cite

Abstract:The purpose of this study was to examine the key characteristics of sustainable service innovation in the hospitality industry. We conducted a content analysis based on the interview records for 17 experts (including three academic scholars, three government officers and 11 top-level managers) with an average of 20 years of experience in the hospitality management domain in Taiwan. The analytical results conform to Amabile's (1988) componential theory of creativity and innovation and show that 11 characteristics are major indicators of sustainable service innovation in the hotel management field. These include the following characteristics: market position, customer satisfaction, service orientation, environmental thinking, employee involvement, incentive mechanism, human resource development, environmental services, cultural resource management, government policy and school education. Accordingly, using the integrated theory of sustainable service innovation and professional opinions from experts, we provide theoretical and practical implications for current and future trends on sustainability and innovation in the hospitality industry.

show abstract

“…From a theoretical perspective, this study presents the influences of service innovation in SPSS and provides a set of empirical features and criteria related to service innovation in SPSS; in so doing, it fosters an evaluation of the importance and performance of each attribute to sustainable advantages. To explore such a complex phenomenon, this study applied the FDM, which was adopted to filter the professional competencies of top management (Horng and Lin, 2013). The results presented a set of attributes for the assessment model.…”

Section: Discussionmentioning

confidence: 99%

Service innovation in sustainable product service systems: Improving performance under linguistic preferences

Tseng

Chiu

et al. 2018

International Journal of Production Economics

View full text Add to dashboard Cite

Sustainable product service systems enable firms that are operating under resource limitations to deliver the best possible outcomes in terms of social well-being and economic growth. However, prior studies have not yet investigated the function of service innovation in sustainable product service systems or analyzed the convergence of importance and performance weighting in maximizing resource utilization in the supply chain. Moreover, prior studies have not yet integrated and proposed a complex interrelationship-driven hierarchical model including qualitative preferences or identifying weighting under linguistic preferences. This study applied the fuzzy Delphi method, fuzzy importance performance analysis and an analytical network process to analyze an interrelationship-driven hierarchical model of service innovation in sustainable product service systems. Hence, this study provides a set of attributes and a hybrid method to assess the model as well as linguistic preferences to weight the importance and performance measures. The results present four features that are included in the model: sustainable consumption, collaborative advantage, innovation activities and service innovation capabilities. Therefore, when building sustainable product service systems, firms should maintain operations and aim for business synergy in self-generated innovative products/services along with high-quality products/services, collaboration innovation and product and service innovations. Managerial and theoretical implications are discussed.

show abstract

Training needs assessment in a hotel using 360 degree feedback to develop competency-based training programs

Cited by 27 publications

References 23 publications

Manager Attitude Impact on the Performance of Employees “A Case of Jordanian Travel and Tourism Institutions”

Manager Attitude Impact on the Performance of Employees “A Case of Jordanian Travel and Tourism Institutions”

The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry

Service innovation in sustainable product service systems: Improving performance under linguistic preferences

Contact Info

Product

Resources

About