Manager Attitude Impact on the Performance of Employees “A Case of Jordanian Travel and Tourism Institutions”

Abstract

The present study aimed to examine the role of manager attitude (MA) on enhancing employee performance (EP) at the tourism and travel institutions (TTI) in Jordan. The study population consists of 3700 employees at the TTI located in the capital of Jordan (Amman) as most of institutions located their (97%). A randomly sampling technique was employed at the present study. Collected data were analyzed using Statistical Packages for Social Sciences (SPSS) program. The researcher distributed 132 questionnaires, 123 of them were returned, which forms 93% of the sample. The study found a statistical significant influence of MA on EP in general. More specifically, the results showed that there is a statistically significant impact of MA on the three dimensions of EP (quality of work, quantity of work and speed of work achievement). The researcher accounts these results that the concept of MA helped people at the organization to become more effective in carrying out of their duties to improve organizational performance through the increasing level of individual competences. Finally, further research opportunities could enrich the understanding of MA and EP at the Jordanian TTI has been verified.

Behavioral Accounting and Village Financial System: Its Impact on the Performance of Village Government Officials

“…The more the employee gets training, the more efficient their level of performance would be [15]. The results of this study were supported by [14,16,17] which suggests that training has a significant positive effect on the performance of village government officials.…”

Entrepreneurial training effectiveness, government entrepreneurial supports and venturing of TVET students into IT related entrepreneurship – An indirect-path effects analysis

“…In fact literature discussed that effective training enhances self-confidence and self-reliance (Alfandi, 2016). In line with the highlights from the literature on the influence of entrepreneurial training effectiveness on perceived behavioral control through building self-confidence (Sila, 2014;Alfandi, 2016), and its consequently influence on intention (Ajzen, 1991), empirical evidence confirmed the significant indirect effect of supervisor support on training which serve as a key to training effectiveness was found on transfer training participation through transfer climate (Nijman and Gelissen, 2011). Training was also found to be indirect predictor of turnover intention through job satisfaction (Kolarova, 2010).…”

Hotel-Related Factors and Employee Performance "The Case of Jordanian Four Star Hotels"

“…MA found to have an effect on EP at Jordanian travel and tourism institutions. Alfandi, (2020) agreed that MA helped employees to become more effective in carrying out of their duties to improve performance through the increasing level of individual competences. The same result confirmed by several previous studies that found that MA will lead to a high level of EP through, trust, confidence to their employee, and unbiased behavior toward their employees (Seamen & Eves, 2005;Khan et al, 2014;Alfandi, 2016a).…”

“…Normally, managers have limited time and resources to interaction with the audience similarly (Zhang, Leng, & Xu, 2019), hence, a high level of trust, respect, and compliance with obligations are the main determinants of the changing relationship and the reason to increase their performance (McNeese-Smith, 1997;Seamen & Eves, 2005). The influence of positive or negative MA on their performances has been confirmed in the literature Seamen & Eves, 2005;Khan et al, 2014;Alfandi, 2020;Truckenbrodt, 2000;Pellegrini & Scandura, 2006;Liden & John, 1998;Scandura & Schriesheim, 1994;Liden & Graen, 1980;Klein & Kim, 1998).…”