TQM practices and firm performance of Pakistani service sector firms

Iqbal, Javed; Shabbir, Muhammad Salman; Zameer, Hashim; Tufail, Muhmmad Sajid; Ahmad, Moeed; Ali, Waris

doi:10.24312/paradigms110114

Cited by 5 publications

(12 citation statements)

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“…The primary findings have also shown that TQM has been associated with the measures that can ensure high-quality services for the customers and hence, a higher profit to the firm. Therefore, the primary findings have been justified by the literature (Barah, 2000;Kaynak, 2003;Mwaniki and Okibo, 2014;Benavides and Velasco, 2014;Bouranta and Psomas, 2016;Iqbal et al 2017;Aziz, Maria and Rahayu, 2017) and the objective of the study has been achieved. Finally, it can be concluded that the overall impact of TQM practices on profitability is positive as per the Chi-Square association test and Spearman's rank correlation analysis.…”

Section: Discussionmentioning

confidence: 97%

“…Moreover, the study of Iqbal et al (2017), provides empirical evidence from Pakistan's manufacturing companies by showing the positive impact of TQM on companies' financial performance. The same study argues that effective TQM practices enable the organisations to improve their performance in employee relations, customer satisfaction, business performance, and quality of a product.…”

Section: Discussionmentioning

confidence: 99%

“…Further, the number of studies carried out in the service sector but with respect to total quality management in hospitality are very few (Anil and Satish, 2016;Bouranta and Psomas, 2016;Iqbal, et al 2017;Lahap, et al 2017), therefore, this study tends to investigate the influence of TQM in the small hotel industry of the UK. At one end, the limited information about total quality management in the hospitality sector would be increased as the study has presented indepth analysis about the underlying factors of total quality management and their impact on the overall profitability of the hotels.…”

Section: Introductionmentioning

confidence: 99%

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Relationship between Total Quality Management Practices and Profitability: Case of Small Hotel Sector London (UK)

2020

IJBMR

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The rise of competition has inclined various small-scale businesses to incorporate a robust strategy in order to increase profitability. Therefore, in the contemporary enterprise sector, exceptional importance has been given to the concept of Total Quality Management by both local and multinational organisations, considering the associated benefits of continuous improvement, increased efficiency, and the overall efficacy of the organisation. Thus, the main aim of this study is to assess the impact of TQM implementation into small scale hotels in terms of financial growth (profitability); and to develop a comprehensive and feasible quality framework for managers to adopt the best TQM practices that enhance profitability through quality improvement and to achieve expected results. The researcher has applied quantitative method by recruiting 141 participants (managerial level) to achieve the overall aim and objectives of this study, Therefore, survey questionnaires by using Likert scale has been conducted leading towards descriptive, correlation and chi-square analysis of the data collected. The results showed that various TQM practices have positive impact on the profitability of small hotels, such as continuous improvement, quality improvement, role of top management, training and education, employee empowerment and technological innovation, Finally, this research makes an original contribution in the academic and practical field as it enhances the knowledge of TQM among the managers and quality practitioners. Besides presenting some recommendations for small hotels, the study also puts some suggestions for future research in this area with limitations.

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Section: Discussionmentioning

confidence: 97%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Relationship between Total Quality Management Practices and Profitability: Case of Small Hotel Sector London (UK)

2020

IJBMR

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“…Por otra parte, se ha generado una gran cantidad de investigaciones sobre el impacto que GCT tiene en las organizaciones (Al-Ababneh, 2021;Bagodi et al, 2021;Do et al, 2021;Hilman et al, 2019;Mehralian et al, 2017), principalmente sobre su desempeño financiero y no financiero (Alshourah, 2021;Hilman et al, 2019;Liu et al, 2020;Mehralian et al, 2017;Waheed, 2020), incluyendo el sector hotelero (Bazazo et al, 2017b;Iqbal et al, 2017;Khan et al, 2020;Oltean & Gabor, 2020;Pham, 2020;Sunil et al, 2021;Wang et al, 2012).…”

Section: Issn Online 2007-9621unclassified

Orientación emprendedora, gestión de la calidad total y desempeño del sector hotelero de Baja California: un estudio cuantitativo

Cisneros¹,

Reyna²,

Nequis³

2022

Acta Universitaria

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El artículo tiene como finalidad analizar la relación entre la orientación emprendedora (OE) y el desempeño del sector hotelero en el estado de Baja California, así como el efecto mediador que tiene la gestión de la calidad total (GCT). El estudio adopta un enfoque cuantitativo, explicativo, de corte transversal, utilizando como técnica estadística el modelo de ecuaciones estructurales por medio de mínimos cuadrados parciales, aplicado a 94 hoteles de tres y más estrellas del estado durante el año 2020. Los resultados indican que la OE influye en un mejor desempeño de los hoteles, y la GCT ejerce un efecto de mediación sobre dicha relación. Se concluyeque una filosofía basada en la satisfacción del cliente, la innovación y la mejora continua de la calidad permite a los hoteles mejorar su estado y competitividad. La principal limitación del estudio fue su carácter transversal y no longitudinal.

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“…And examining the effect of TQM implementation in healthcare industry is totally worthwhile because of positive impact it can make on its internal and external customers (Jackson, 2001). In Pakistan, studies have been undertaken to investigate the relationships of TQM with job satisfaction (Khan et al, 2019), affective commitment (Khan et al, 2019), employee performance (Iqbal & Asrar-ul-Haq, 2018;Khan et al, 2019), supply chain management (Ameer, 2018), organizational performance (Hassan et al, 2012;Iqbal et al, 2017;Ismail, Khurram, & Jafri, 2011) and organizational development (Sajjad & Amjad, 2011). Researchers have studied the effect of TQM practices in manufacturing (Hassan et al, 2012) and service sector (Iqbal et al, 2017) as well.…”

Section: Introductionmentioning

confidence: 99%

Effect of Soft TQM Practices on Job Satisfaction and Organizational Commitment of Healthcare Professionals

Ali

Rehman

Asif

et al. 2020

IJMRES

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This study aims to measure the effect of soft TQM practices on job satisfaction and organizational commitment of healthcare professionals. Data were collected from three ISO 9000:2008 certified hospitals located in two northern cities of Pakistan. Out of 800 self-administered questionnaires distributed to doctors and nurses, 530 filled questionnaires were returned. Results were drawn by applying reliability, correlation, and linear regression analyses. Study proves that soft TQM practices exert a positive effect on organizational commitment and job satisfaction of healthcare professionals. However, the study fails to find any significant impact of top management commitment, leadership, and customer focus on job satisfaction. Contrary to previous work, the study proves the negative effect of customer focus on organizational commitment. Hospital administration should be committed to successfully implement the TQM practices for the improvement of organizational commitment and job satisfaction of healthcare professionals. This study can be considered as a pioneer work that examined the relationship of TQM practices with job satisfaction and organizational commitment of healthcare professionals in Pakistan.

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TQM practices and firm performance of Pakistani service sector firms

Cited by 5 publications

References 0 publications

Relationship between Total Quality Management Practices and Profitability: Case of Small Hotel Sector London (UK)

Relationship between Total Quality Management Practices and Profitability: Case of Small Hotel Sector London (UK)

Orientación emprendedora, gestión de la calidad total y desempeño del sector hotelero de Baja California: un estudio cuantitativo

Effect of Soft TQM Practices on Job Satisfaction and Organizational Commitment of Healthcare Professionals

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