Towards a Knowledge Sharing Model for Small Businesses

Xu, Jun; Quaddus, Mohammed; Gao, Xiangzhu

doi:10.2991/itmr.2014.4.1.2

Cited by 4 publications

(6 citation statements)

References 78 publications

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“…However, the latest results show an inversion of this tendency: managers recognize intellectual capital components as an essential element of their business’s success (Steenkamp and Kashyap, 2010) and recently some SMEs have started to value relational capital and use it to increase their performance (e.g. Daou et al , 2014; Xu et al , 2014). Despite this evidence, there is a lack of studies investigating the impact of the different dimensions of relational capital on SME CP.…”

Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

Measuring the impact of relational capital on customer performance in the SME B2B sector

Agostini

Nosella

Soranzo

2017

BPMJ

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Purpose The purpose of this paper is to investigate the influence that different components of relational capital (marketing capability, open innovation with business and scientific partners, technological reputation, brand) have on customer performance (CP). Moreover, the moderating effect of absorptive capacity on such relationships is tested. Design/methodology/approach First, the direct relationship between the different components of relational capital and CP is analyzed through a linear regression model. Then, to test the moderating effect, two distinct regression analyses are conducted into two sub-samples, defined according to the level of absorptive capacity. The authors carried out these analyses on a sample of 150 small- and medium-sized enterprises (SMEs) in the medium- and high-tech B2B context. Findings Results of this study prove that CP is enhanced through firm marketing capability, open innovation with business partners and technological reputation, while brand and open innovation with scientific partner do not have an association with CP. In particular, the impact of marketing capability and open innovation with business actors on CP is greater for firms with higher absorptive capacity. Research limitations/implications This paper, highlighting the relevance of relational capital and absorptive capacity in improving CP, enhances our knowledge about the factors that help to strengthen the relationships with customers, which is an under-investigated issue especially for SMEs competing in B2B industries, and extends our knowledge on open innovation practices. Practical implications Findings of this paper suggest that, to achieve better CP, managers should pay special attention to nurturing their marketing capability and high-quality relationships with external actors and invest in absorptive capacity to enhance the positive effect of such linkages. Originality/value This work, combining the external perspective of relational capital and the internal organizational dimension of absorptive capacity, provides valuable insights about the knowledge and resource mix that firms might rely on to achieve better customer satisfaction and loyalty.

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Section: Literature Review and Research Hypothesesmentioning

confidence: 99%

Measuring the impact of relational capital on customer performance in the SME B2B sector

Agostini

Nosella

Soranzo

2017

BPMJ

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“…According to Siaw and Rani (2012), 30 per cent of startups failed in the first year, followed by 43 per cent within three years and about 57 per cent failed within five years of business. Further, Xu, et al (2014) mentioned that a significant number of small businesses fail in 5 to 10 years. It has been proven that managing startups are challenging given the high levels of uncertainties and risks with the likelihood of facing failure.…”

Section: Introductionmentioning

confidence: 99%

“…Notably, small businesses face resource limitations such as financial and human talent. However, there is an advantageous in which this small scale of employees create mutual understanding and thus promote knowledge sharing (Xu et al , 2014). In addition, sharing knowledge activities among entrepreneurial members make small businesses less susceptible to the loss of their knowledge (Xu et al , 2014).…”

Section: Introductionmentioning

confidence: 99%

“…However, there is an advantageous in which this small scale of employees create mutual understanding and thus promote knowledge sharing (Xu et al , 2014). In addition, sharing knowledge activities among entrepreneurial members make small businesses less susceptible to the loss of their knowledge (Xu et al , 2014). Further, by integrating knowledge from small circle of employees can reduce redundancy, more consistence and better efficiency in performing task (Cyril Eze et al , 2013).…”

Section: Introductionmentioning

confidence: 99%

“…S tudies of knowledge sharing in eastern countries are still insignificantly experimental and less explored as compared to Western countries (Nguyene et al , 2019). In addition, the issue of knowledge sharing has received little attention (Xu et al , 2014) in Malaysia (Wah et al , 2018) particularly small businesses setting (Cyril Eze et al , 2013; Fathi et al , 2011).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Measuring and enhancing organisational creative climate, knowledge sharing, and innovative work behavior in startups development

Munir

Beh

2019

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Purpose The purpose of this paper is to examine the role of the organizational creative climate, knowledge sharing and innovative work behavior in startups development. This study also aims to discover the R square, predictive relevance and effect size of the developed model. Design/methodology/approach A quantitative method was used, and a total of 352 usable questionnaires were collected from employees at startups particularly in services sector in Malaysia. The structural equation was developed to explain the complicated relationship between organizational creative climate, knowledge sharing and innovative work behavior. The results of hypothesis were analyzed using structural equation modeling – partial least square (SEM-PLS) test. Findings The results indicate that organizational creative climate significantly influence innovative work behavior (H1), organizational climate positively affects knowledge sharing (H2) and knowledge sharing significantly influence innovative work behavior (H3). In addition, the results also show that the R square values of innovative work behavior is weak (R2 = 0.067), while the predictive relevance value demonstrating the model has sufficient predictive relevance. Further, the results of effect size show medium effect for organizational creative climate and knowledge, while the remaining indicates small effect size. Practical implications This study provides a comprehensible and clear understanding on how organizational creative climate and knowledge sharing play important role in fostering the individual innovative work behavior in Malaysian startups. Originality/value Research on the significance of organizational creative climate, knowledge sharing and to innovative work behavior particularly in the startups context has not been sufficiently explored. This study shed new light to the startups eco-system stakeholders in stimulating individual innovative work behavior through the practices of sharing information as well as the creative climate and innovative elements in the entrepreneurial activities.

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The effect of product quality and service quality on customer satisfaction in crocodile skin crafts industry

Muafa

Awal

Wahyudhi

et al. 2020

IOP Conf. Ser.: Earth Environ. Sci.

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This research aimed to test and analyze the influence of product quality and service quality on customer satisfaction by submitting two research hypotheses. The number of respondents in this study was 120 respondents who were consumers of crocodile skin craftsmen in Merauke. This study uses data analysis techniques using SEM AMOS 22.0 for the development of research constructs and also hypothesis testing. From the results of data analysis that has been done, it can be concluded that the constructs formed can be accepted and then the results of the study show that the variable quality of the product and also the quality of service variables have a positive and significant effect on customer satisfaction.

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Towards a Knowledge Sharing Model for Small Businesses

Cited by 4 publications

References 78 publications

Measuring the impact of relational capital on customer performance in the SME B2B sector

Measuring the impact of relational capital on customer performance in the SME B2B sector

Measuring and enhancing organisational creative climate, knowledge sharing, and innovative work behavior in startups development

The effect of product quality and service quality on customer satisfaction in crocodile skin crafts industry

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