Towards a comprehensive understanding of digital government success: Integrating implementation and adoption factors

Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

“…Additionally, governments should take action to fulfill the needs of AEC in developing countries in a broader form. For example, creating the legal framework that supports AEC and removes legal barriers, investing in creating reliable databases, enhancing interoperability among government agencies, investing in education and training, combating the digital divide, and improving technical aspects of the systems to make them easy to use for all audiences [15,103,105]. We found that mobilization was not significant for any service.…”

“…Indeed, Latin American governments have an essential role in combating the factors that widen or retain the digital divide, especially in rural areas and developing countries [102]. Increasing access to computers and the Internet (as the Colombian government promotes) is not a complete solution but a good start nonetheless [103]. The Internet can promote citizenship and citizen participation in Latin America [104].…”

Does IoT service orchestration in public services enrich the citizens’ perceived value of digital society?

“…This research study has responded to the call for literature enhancement in the field of smart government initiatives (Gil-Garcia & Flores-Zúñiga, 2020;Janssen et al, 2009;Ndou, 2004;Ng et al, 2019) and the citizens' usage intentions to adopt IoT service orchestration (Bhattacharya et al, 2017;Čolaković & adžialić, 2018;Kankanhalli et al, 2019). To ensure the success of IoT in the public sector along with framing the constructs we have taken help from UTAT and TPB by adding another construct as digital society affinity (Aldás-Manzano et al, 2009).…”

The users’ point of view: towards a model of government information behavior on social media

“…As a result of the outbreak of the COVID-19 pandemic, these services underwent accelerated digitization in many countries during 2020 ( Gabryelczyk 2020 ). While earlier research mostly focused on the adoption and assimilation of government services from an organizational perspective ( Abu-Shanab and Abu Baker 2011 ; Dwivedi et al., 2011 ; Guillamón et al., 2016 ), recent research has begun to concentrate on the access of government information and services by citizens as digital users ( Camilleri 2019 ; Gil-Garcia and Flores-Zúñiga 2020 ; Wirtz et al., 2020 ). Key research concepts focus on the connection between usability or ease of use, the degree of satisfaction with government services, and the willingness to return to these services ( Camilleri 2019 ; Chen and Aklikokou 2019 ; Gil-Garcia and Flores-Zúñiga 2020 ).…”

“…While earlier research mostly focused on the adoption and assimilation of government services from an organizational perspective ( Abu-Shanab and Abu Baker 2011 ; Dwivedi et al., 2011 ; Guillamón et al., 2016 ), recent research has begun to concentrate on the access of government information and services by citizens as digital users ( Camilleri 2019 ; Gil-Garcia and Flores-Zúñiga 2020 ; Wirtz et al., 2020 ). Key research concepts focus on the connection between usability or ease of use, the degree of satisfaction with government services, and the willingness to return to these services ( Camilleri 2019 ; Chen and Aklikokou 2019 ; Gil-Garcia and Flores-Zúñiga 2020 ). This research focuses on the concept of Digital Citizens , presenting the perceptions and experiences of Israeli citizens who regularly use web technologies to search, access, or communicate with government ministries, offices, and sites.…”