Total quality management for the hotel industry and tourism

Holjevac, Ivanka Avelini

doi:10.20867/thm.2.1.8

Cited by 4 publications

References 1 publication

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The Link Between Entrepreneurial Orientation, Total Quality Management and Corporate Social Responsibility

Cisneros¹,

Reyna²,

Nequis³

2022

Tour. hosp. manag.

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Purpose – The purpose of this paper is to investigate whether a corporate orientation strategy facilitates the integration of Total Quality Management practices as well as entrepreneurial orientation enables the improvement of corporate social responsibility practices. Finally, whether total quality management improves measures of implemented social responsibility. Design – The research carried out was explanatory and transversal. Methodology/Approach – A 44-item survey on a five-point Likert scale was administered to 155 hotels threestars and above in the United States of America. Results were obtained from the application of partial least squares structural equation modeling (PLS-SEM) using Adanco software. Findings – The results indicate that entrepreneurial orientation has a positive influence on the establishment of total quality management and social responsibility processes; likewise, there is a very strong connection between these two variables. Originality of the research – The originality of this paper stands out because it simultaneously relates three variables relevant to the hotel sector. These variables are applied in different intensities, so that the results allow visualizing the way in which each of them takes place. Likewise, the study contributes to enhance empirical evidence and verify the different theoretical frameworks developed so far. For management, this means that companies will have to develop methods to measure and qualify each of the processes carried out. The result will enable them to select the processes that contribute most to the establishment of EO, TQM and CSR. In this way, resources will be saved that could be used in other areas.

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The Link Between Entrepreneurial Orientation, Total Quality Management and Corporate Social Responsibility

Cisneros¹,

Reyna²,

Nequis³

2022

Tour. hosp. manag.

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A bibliometric analysis of total quality method literature in tourism for the last 19 years

UZUN¹,

Çetinsöz²

2022

Journal of Tourism Theory and Research

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The main objectives of Total Quality Management (TQM), which first emerged in 1950 in Japan with the contributions of Japanese pioneers of quality philosophy such as Deming and Juran, are expressed as continuous quality improvement, training and customer satisfaction in a business. The essence of the philosophy of Total Quality Management (TQM) is to ensure final customer satisfaction at every stage and fulfill customer needs accordingly. As a system that guarantees the targeted quality in an enterprise, Total Quality Management (TQM) continues to develop in the production sector as well as the service sector. The tourism industry, which is a labor-intensive industry, is being evaluated among sectors that are most affected by intense competition between businesses and countries. Therefore, Total Quality Management (TQM) is an extremely important factor in terms of the competitiveness of destinations and tourism businesses in the global market. Accordingly, the aim of this study was to reveal the change and development process within the last 19 years of studies dealing with the concepts of "Total Quality Management and Tourism" together in detail in international literature. Therefore, a bibliometric profile of the strong relationship between Total Quality Management and Tourism was established with the CiteSpace analysis method by using the variables deployed in previous studies, the methods used in the analyzes, and the obtained findings.

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Strategic Management Tools: A Qualitative Research on Hotel Enterprises

2019

JoCReSS

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Strategic management tools, which are effective in the success of strategic management processes, are also important in the sustainable success of enterprises. In the study, tourism enterprises, which are one of the important sectors of Turkey's economy are examined. In this context, the study population consists of three-star, four-star and five-star hotel enterprises operating in the province of Çanakkale and operating under the Ministry of Tourism. In the study, interview method, which is among the qualitative research methods, has been used and interviews have been conducted with 19 hotel managers in total. Research findings indicate that not all strategic management tools have been implemented in hotel management. In this context, it has been stated that total quality management approach, SWOT analysis, strategic alliances, re-engineering approach and information and communication technologies have been utilized used in hotel management. In addition, it has been observed that mission and vision statements, strategic planning works, benchmarking approach, empowerment approach and outsourcing approach have not been implemented in hotel management. According to the research results, the main reasons for not implementing all of the strategic management tools in hotel management have been expressed as; the fact that tourism enterprises are a component of the service sector and the existence of a specific sector structure and also the deficiencies in the professional management processes.

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Total quality management for the hotel industry and tourism

Cited by 4 publications

References 1 publication

The Link Between Entrepreneurial Orientation, Total Quality Management and Corporate Social Responsibility

The Link Between Entrepreneurial Orientation, Total Quality Management and Corporate Social Responsibility

A bibliometric analysis of total quality method literature in tourism for the last 19 years

Strategic Management Tools: A Qualitative Research on Hotel Enterprises

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