The Role of Trustworthiness in Achieving Customers’ Loyalty in Tourism and Hotel Sectors

Abstract

Several investigations on crisis management are demonstrating interest in the role of occupational safety culture awareness factors. Thus, focusing on safety culture factors is an essential issue in health and safety as a means of the mitigating crisis caused by nature in the workplace. This study investigates the influence of hotel safety culture on employees' safe-behavior during the crisis of Covid-19 in order to recommend some practices and allowing those who in charge of this industry to follow during this period to overcome this crisis. Therefore, the first step is to identify the relevant safety culture factors. A measurement tool in the form of a questionnaire was used to explore the impact of hotel safety culture (HSC) on employee safebehavior. The questionnaire survey contains twelve constructs, namely: "risk management; safety training; safety knowledge; safety rules; safety perceptions; safety supervision; safety commitment; safety rewards and punishment; safety environment; safety communication; safety compliance and safety participation". Confirmatory factor analysis (CFA) was utilized to analyze 257 questionnaire forms collected from employees. The study results depict six safety culture factors out of ten proposed (risk management; safety training; safety rules; safety supervision; safety environment; safety communication) were the most important factors affecting employees' safe-behavior during the crisis of COVID-19.

An assessment of the impact of quality service on customers satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana

“…Hotel, hospitality and service industry needs more customer satisfaction and customer loyalty as an essential tool more than other industries (Abd-Elaziz et al, 2015;Alareefi et al, 2019;Khalifa, 2018). The obvious situation is that the hotel amenities and facilities are no longer regarded as luxurious things and have become the integral part of normal lifestyle.…”

“…Service quality is the essential element that can improve customers' satisfaction, loyalty and financial performance of hotels (Khalifa, 2018). Owing to the prominence of customer loyalty, hotels are trying to improve their loyalty via retention programs; loyalty cards, loyalty rewards, benefits and so forth (Abd-Elaziz et al, 2015;Husin et al, 2013;Sudigbo et al, 2019).…”

Work environment and performance among nurses: a significant way to overcome violation of human rights in the health sector

“…An essential element of training that performs a vital function in businesses organizations for worker’s performance and the various researchers have discussed SS differently. Service quality is mostly related to EP (Abd-Elaziz et al , 2015; Khalifa and Fawzy, 2017). SS is defined as the supplying strengthening on the employment, pursuits with trainees, demonstrating training behaviours and offering optimistic support for using new knowledge (Russ-Eft, 2002).…”

Exploring the Influence of Social Media on Hotel Patronage in Cape Coast: An Empirical Study

“…Internet technologies have had a significant effect on corporate performance over the previous two decades [2] Stavrakantonakis, Toma, Fensel, & Fensel, 2013). Web 2.0 applications allow for the transfer of internet capacity to a social setting, allowing people to communicate online through social media [7,8] and is a useful medium for getting accurate and up-to-date information. Users can communicate and make reservations through social media without having to be physically present [7,4,6,8].…”

“…Web 2.0 applications allow for the transfer of internet capacity to a social setting, allowing people to communicate online through social media [7,8] and is a useful medium for getting accurate and up-to-date information. Users can communicate and make reservations through social media without having to be physically present [7,4,6,8]. Furthermore, social media has been viewed as a powerful billboard for a company's commercial objectives and improved business performance [9,3].…”