Several investigations on crisis management are demonstrating interest in the role of occupational safety culture awareness factors. Thus, focusing on safety culture factors is an essential issue in health and safety as a means of the mitigating crisis caused by nature in the workplace. This study investigates the influence of hotel safety culture on employees' safe-behavior during the crisis of Covid-19 in order to recommend some practices and allowing those who in charge of this industry to follow during this period to overcome this crisis. Therefore, the first step is to identify the relevant safety culture factors. A measurement tool in the form of a questionnaire was used to explore the impact of hotel safety culture (HSC) on employee safebehavior. The questionnaire survey contains twelve constructs, namely: "risk management; safety training; safety knowledge; safety rules; safety perceptions; safety supervision; safety commitment; safety rewards and punishment; safety environment; safety communication; safety compliance and safety participation". Confirmatory factor analysis (CFA) was utilized to analyze 257 questionnaire forms collected from employees. The study results depict six safety culture factors out of ten proposed (risk management; safety training; safety rules; safety supervision; safety environment; safety communication) were the most important factors affecting employees' safe-behavior during the crisis of COVID-19.

This study investigated the interrelationship of some management practices of service quality, as manifested by front office employees' appraisal of organizational support, service training and empowerment and service recovery performance through their affective commitment in the Egyptian hotel sector. This research reports the findings of questionnaire survey distributed to 219 employees from the front office department of five-star hotels in Cairo. Previously developed and validated measures for organizational support, service training, empowerment, affective commitment and service recovery performance were adopted to test the research hypotheses. Results indicate that organizational support, service training, empowerment and employees' affective commitment are directly related to service recovery performance, though no direct effect of service training over employees' affective commitment was found. Moreover, employees' affective commitment partially mediates the relationship between organizational support, empowerment and service recovery performance. Thus, organizational support and empowerment can strongly relate with achieving a higher level of service recovery performance in the front office department with mediation of its employees' affective commitment.

Human Resources Management (HRM) embraces considering environmental practices to increase their employees' commitment and to improve better performance on the issues of environmental management. The research aim is to determine the impact of Green Human Resources Management (GHRM) on employees' eco-friendly behavior. This research reports the findings of a survey from hotel employees who had at least one-year work experience in Cairo. A survey of 220 employees was conducted from January 2019 till June 2019. The survey included six statements related to the GHRM and one statement related to the employees' eco-behavior. Five hypotheses were verified and all of them were supported. Structural equation modeling (SEM) was used to test the measurements model using AMOS 4. The results demonstrate that green human resource management promotes employees' eco-friendly behavior. Finally, this study presents a useful model of green human resources management policies that hotel HR managers should establish to support their environmental practices.

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Despite the formidable significance of technological innovation and brand image in the hotel industry. Literature has revealed limited research into this aspect, especially in the Egyptian hotel industry. Less research examined the antecedents of customer satisfaction and loyalty to technological innovation. This study aims to investigate the role of technological innovation in improving the hotel brand image, as manifested by the customer evaluation of hotel technological collaboration and expertise of the hotel and hotel brand image through their satisfaction and loyalty in the Egyptian hotel sector. A survey of 254 five-star customers has confirmed a newly proposed model to improve the Egyptian hotel brand image. Structural equation modelling has been used for hypothesis testing. The research results indicate that technology innovations have significantly positive effects on customer satisfaction and loyalty. Moreover, the tandem mediation of customer satisfaction antecedents (i.e., security, product and service merchandise, ease of use, perceived service quality and information quality) reinforces their loyalty toward the hotel brand. Finally, the mediation of customer loyalty dimensions (i.e., relationships, trust, emotional benefits, and perceived value) significantly improves the hotel brand image.