The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B

Santa, Ricardo; MacDonald, Jason B.; Ferrer, Mario

doi:10.1016/j.giq.2018.10.007

Cited by 129 publications

(163 citation statements)

References 59 publications

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“…ICT plays a significant role in the socio-economic development of a country, including the intensity of ICT usage and skills (Alderete, 2017;Fasasi & Heukelman, 2017). Citizens' ICT usage proficiencies regarding the consumption of e-services can create trust in the government services along with user satisfaction (Santa et al, 2019), and the co-creation of such electronic services is possible due to citizens' involvement (Hu et al, 2018). ICT can play a major role in the community development process only if the users (citizens) are empowered with adequate ICT skills (Fasasi & Heukelman, 2017), and this can be possibly be attained by deploying ICT training programs.…”

Section: Study Hypothesesmentioning

confidence: 99%

Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency

Chohan

2020

Information Technology for Development

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Governments around the globe are in a quest for successful egovernment services. In this pursuit, one of the most significant barriers to e-government resilience is insufficient training. The objective of this study is to examine the impact of ICT training programs on the success of e-government services to improve digital competency along with decreasing the digital divide concerning developing societies. The pragmatic research process served as a baseline of this study, and a quasi-experimental research approach was implemented for testing the control group. The results of e-government training revealed a significant increase in the trainees' self-efficacy regarding the use of egovernment applications. This study proved that e-government ICT training programs directed at citizens can create a positive impact in conjunction with increasing digital literacy. Such training programs could also lessen the digital divide, enrich citizens' potential, and promote more equitable usage of public services in developing societies.

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Section: Study Hypothesesmentioning

confidence: 99%

Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency

Chohan

2020

Information Technology for Development

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“…Although trust in technology differs from the concept of trust in general, researchers point out that trust in technology exists when users' expectations are met by interacting with technology having reliability [45].…”

Section: Social Contextmentioning

confidence: 99%

“…Attitudes have an impact on the perception of organisational behaviour towards cloud computing. Previous research suggested that decision-makers' attitudes towards adopting new technologies play an important role in determining their behaviour [45]. Governments give more attention to e-government services that are reliant on the latest technology to provide a service that provides easy access and high level of service quality.…”

Section: Social Contextmentioning

confidence: 99%

Cloud Computing in Government Organizations-Towards a New Comprehensive Model

Mudawi¹,

Beloff

White

2019

2019 IEEE SmartWorld, Ubiquitous Intelligence &Amp; Computing, Advanced &Amp; Trusted Computing, Scalable Computing &Amp; Commu

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Cloud computing is a new information technology paradigm, one which has been adopted in many different sectors. Many developing countries are working on improving e-government to provide services to their citizens that are integrated and effective. Therefore, the Saudi government has made improving e-government a high priority. The aim of this study is to explore significant factors affecting the adoption of cloud computing in e-government services in Saudi Arabia as a case study. After identifying these factors, we propose a new comprehensive model for the Adoption of Cloud Computing in Saudi G-GOVernment (ACCE-GOV) that has been adopted from the Technology Organisation Environment (TOE) framework and the Diffusion of Innovations (DOI) theory. This research model examines factors of technological context (compatibility, complexity, service quality, security, and relative advantages), organisational context (top management support, organisation size, and technology readiness), environmental context (regulations and competitive pressures), and social context (awareness, trust, and attitude) in regard to the adoption of cloud computing. Ultimately, this study enhances the decision-making of the Saudi government through understanding and highlighting the most important factors that influence the adoption of cloud computing in an e-government context. This is a position paper, reporting on the work in progress. The findings of this study will be useful for the researchers who considers suitability of different methodological approaches for cloud computing adoption and evaluation.

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“…e-Government refers to the implementation of ICT to the public sector, just say the objectives such as increasing administrative efficiency, and providing citizens with easier access to government in terms of information and services [37]. Basically, e-Government computerizes all data and information through the Internet and the World Wide Web as a method for sending government information and services to other communities and businesses and governments [38]. There are 3 services from e-Government in Indonesia, namely Government-to-Citizen (G2C), Government-to-Business (G2B) and Government-to-Government (G2G).…”

Section: Literature Reviewmentioning

confidence: 99%

Social Media-Based E-Government Application Feature

Madyatmadja¹,

Kiswanto²

2019

IJRTE

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Relation between e-Government and social media is an inseparable relationship. The purpose of e-Government who wants to improve public services, with the help of information and communication technology. The best solution is using social media. In Indonesia, e-Government is a concept that is implemented not only by the central government, but also by regional/local governments. Right now, many local governments in Indonesia already implemented e-Government. However, not all of Indonesia local governments that implemented egovernment have a social media-based e-Government application. There is a chance that a certain city/regency at Indonesia using same social media-based e-Government application. If the application is seen in terms of features, each application also has different features combination, which are the strengths and the uniqueness of each application. In this study, there are 9 applications that examined from 9 cities / regency in Indonesia. The purpose of this study is to analyse the relation between e-government and social media, in terms of using social media features and identified features that exist in each e-Government application that examined from 9 cities / regency in Indonesia with Systematic Literature Review. The feature found will be categorized with feature functionality categorization: Identity, Conversations, Sharing, Presence, Relationships, Reputation, and Groups. Each feature found can be having more than 1 feature functionality. The result of this study can be used as an indicator about features available at social media-based e-Government application and this study can be used to be a comparison or references for making another social media-based e-Government application in the future

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The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B

Cited by 129 publications

References 59 publications

Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency

Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency

Cloud Computing in Government Organizations-Towards a New Comprehensive Model

Social Media-Based E-Government Application Feature

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