Cloud Computing in Government Organizations-Towards a New Comprehensive Model

Abstract

Cloud computing is a new information technology paradigm, one which has been adopted in many different sectors. Many developing countries are working on improving e-government to provide services to their citizens that are integrated and effective. Therefore, the Saudi government has made improving e-government a high priority. The aim of this study is to explore significant factors affecting the adoption of cloud computing in e-government services in Saudi Arabia as a case study. After identifying these factors, we propose a new comprehensive model for the Adoption of Cloud Computing in Saudi G-GOVernment (ACCE-GOV) that has been adopted from the Technology Organisation Environment (TOE) framework and the Diffusion of Innovations (DOI) theory. This research model examines factors of technological context (compatibility, complexity, service quality, security, and relative advantages), organisational context (top management support, organisation size, and technology readiness), environmental context (regulations and competitive pressures), and social context (awareness, trust, and attitude) in regard to the adoption of cloud computing. Ultimately, this study enhances the decision-making of the Saudi government through understanding and highlighting the most important factors that influence the adoption of cloud computing in an e-government context. This is a position paper, reporting on the work in progress. The findings of this study will be useful for the researchers who considers suitability of different methodological approaches for cloud computing adoption and evaluation.

Adoption of Cloud Computing in E-Government: A Systematic Literature Review

“…At the same time, the qualitative and mixed methods have not been largely used in cloud adoption in e-government specifically (Figure 4). Only three studies employed mixed methods (Al Mudawi et al, 2019;Maluleka & Ruxwana, 2016;Oguntala et al, 2017). Data gathering through surveys and analysis using the SEM method have been the most employed methods.…”

“…Moreover, the utilization of cloud computing has yielded unprecedented opportunities for organizations to improve their performance. Besides this, the unique properties of cloud computing have made modern governments transparent, efficient, effective in response, and creative (Al Mudawi et al, 2019;Ali et al, 2018a;Nanos et al, 2019).…”

Cloud doctrine: impact on cloud adoption in the government organizations of India

“…These policies are ambitious but they fail to specify how they will be achieved in real practice thereby limiting cloud adoption. Further, these policies lack the clear ownership that which organizations will solely drive the Policy environment for cloud computing Mensah (2019) Adoption of e-government services Amron et al (2019) Acceptance of cloud computing Juma and Tjahyanto (2019) Cloud adoption model Mudawi et al (2019) Cloud computing in government organizations Nanos et al (2017) Cloud adoption and e-government Ali et al (2018) Cloud adoption model in e-government Ng (2018) Cloud adoption drivers and recommendation Fathey et al (2017) Cloud model for e-government implementation Yikai et al (2017) Cloud adoption in government agencies Hashemi et al (2013) Cloud computing for e-government Shin (2013) Policy implications of cloud services Bertot et al (2012) Impact of policies Wyld (2009) Cloud adoption in governments worldwide Jaeger et al (2008) Cloud computing and information policy enablement of cloud, thereby creating confusion about the responsibilities. As observed these policies are developed with limited participation of stakeholders thereby restricting the policy enrichment and effective information dissemination.…”

Untitled

“…It might be not apparent to the respondents about the organizational vision, or they were not aware of it. For the regulatory environment, the reasons might be the compliance of the existing legal framework is good enough [87], or it doesn't match well with the organization's intention to adopt technology [88]. A well-framed regulatory framework is likely to be significant in the assimilation process [89].…”