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Abstract

ICT has become one of the major push factors for modern governments around the world for improving service delivery and gaining competitive advantage. In this study, we used the Diffusion of Innovation theory (DOI) and the Institutional theory to develop a conceptual framework to investigate the critical factors that affect the assimilation of ICT-led innovation in the public sector organizations of Bangladesh. Nine factors identified from the review of literature were then integrated into a TOE framework to establish a conceptual model for this study. Subsequently, 417 respondents from 175 public sector organizations took part in the survey. Then, an in-depth analysis was carried out. The findings of this research enrich the current literature and enhance practitioners' understanding of the decision-making processes involved in the process of assimilation. It sheds new light on how ICT-led innovation becomes shaped and routinized within organizational settings and beyond their boundaries.