The Role of TQM and Organizational Culture on Operational Performance

Tanjoyo, Catherine; Harianto, Eric; Sutrisno, Timotius Febry Christian Wahyu

doi:10.21776/ub.jam.2021.019.04.20

Cited by 3 publications

(6 citation statements)

References 11 publications

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“…Based on that, the second hypothesis of this research is proposed as follows: H 2 : TQM that implemented properly can improve operational performance (Hibau et al 2019). This is in line with a number of studies that prove that TQM has a positive effect on the company's operational performance (Kiprotich et al 2018;Sutrisno, 2019a;Lestari & Sutrisna, 2021;Tanjoyo et al 2021). Many previous studies have discussed the effect of soft TQM on manufacturing companies (Kiprotich et al 2018;Sutrisno, 2019a;Tanjoyo et al 2021), but not many of them discussed the effect of soft TQM on service companies.…”

Section: Top Management Commitment Has a Positive Effect On Operation...supporting

confidence: 85%

“…This is in line with a number of studies that prove that TQM has a positive effect on the company's operational performance (Kiprotich et al 2018;Sutrisno, 2019a;Lestari & Sutrisna, 2021;Tanjoyo et al 2021). Many previous studies have discussed the effect of soft TQM on manufacturing companies (Kiprotich et al 2018;Sutrisno, 2019a;Tanjoyo et al 2021), but not many of them discussed the effect of soft TQM on service companies. In fact, soft TQM approach is not only limited for quality improvement in the manufacturing sector but can also be widely adopted by service sector companies to provide services with good quality (Khan et al 2020).…”

Section: Top Management Commitment Has a Positive Effect On Operation...supporting

confidence: 85%

“…to respond to the current tight global competition. On the other hand, the observation made by Tanjoyo et al (2021) states that to carry out continuous improvement in various aspects, require high cost. This condition is not in line with PT SIER's condition which requires them to do some cost efficiency caused by the covid-19 pandemic (Laporan Tahunan PT Surabaya Industrial Estate Rungkut 2020, 2020).…”

Section: Inner Model Evaluationmentioning

confidence: 99%

“…TQM is divided into two sides, namely soft TQM and hard TQM. Soft TQM side focuses on internal relation of the company while the hard TQM side focuses on technique to improve product quality (Tanjoyo et al 2021). Soft TQM side has a dominant effect in service firms because its focuses on human resource management (Aripin & Sumarsid, 2019).…”

Section: Introductionmentioning

confidence: 99%

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The Role of Soft Total Quality Management Towards Operational Performance at PT SIER

Wibowo

Sutrisno²,

Kenang³

2023

jabm

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Every firm needs to adapt in the global business environment so that can still sustain in the midst of intense competition. One of the tools that can be used is using soft Total Quality Management (TQM). The purpose of this research is to analyse the role of soft TQM implementation towards operational performance at PT Surabaya Industrial Estate Rungkut (SIER). The variables that are used are soft TQM elements, that is, top management commitment, continuous improvement, training and education, customer focus, process management, workforce management, and supplier relationship. This research uses quantitative method through questionnaire. The population in this research are PT SIER employees with the level of position as an officer from logistics, SIER strategic business unit, and supporting service division. The sampling technique that is used is proportional stratified random sampling that then results the total sample of 72 people. Data is analysed using SEM-PLS method with SmartPLS 3 software. Based on the results of the research can be concluded that from all elements of soft TQM only top management commitment, customer focus, and supplier relationship that are found have positive and significant effect towards operational performance at PT SIER.

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Section: Top Management Commitment Has a Positive Effect On Operation...supporting

confidence: 85%

Section: Top Management Commitment Has a Positive Effect On Operation...supporting

confidence: 85%

Section: Inner Model Evaluationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The Role of Soft Total Quality Management Towards Operational Performance at PT SIER

Wibowo

Sutrisno²,

Kenang³

2023

jabm

View full text Add to dashboard Cite

show abstract

“…Organizational culture will reflect its members' shared values and beliefs that develop over time. Organizational culture affects the business operations of a company/organization because it permeates the work behavior of its employees (Tanjoyo et al, 2021) A solid organizational culture is a key generator of the employee motivation and commitment (Indarti, 2011) A company can stimulate and encourage a corporate culture on the learning dimen-sion by providing resources conducive to continuous learning while enhancing the relevant skills of employees (Zahoor et al, 2022b;Lingmont and Alexiou, 2020). Employee organizational commitment can be defined as an employee's loyalty to the organization, willingness to work on behalf of the organization, the degree of congruence of objectives and individual values between the employee and the organization, and the employee's intention to remain with the organization.…”

Section: Methodsmentioning

confidence: 99%

The Formal Sector Labor Performance Under the Shadow of Job Automation

Andriyanty,

Bachri,

Rambe

et al. 2023

JAM

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Data on formal sector employment in DKI Jakarta shows a significant and negative relationship between investment and employment. Now, industries are more capital-intensive and prefer to implement automation, IoT robotics, and artificial intelligence. The purpose of this study was to build a model of the relationship between character, work ability, organizational commitment, and organizational culture as they relate to the performance of formal sector employees. The research method was descriptive quantitative. The sampling technique was non-probability sampling. Samples were determined by accidental sampling and were collected from 151 respondents who were formal sector employees of DKI Jakarta. Structural Equation Model applied in data processing. The results of the research indicated that Character factor and workability have a significant direct influence on employee performance on formal sector employees in DKI Jakarta. Only the organizational commitment factor is not significantly correlated directly to performance. Indirect relationship analysis states that organizational culture through organizational commitment correlates with character and workability factors which ultimately have an impact on performance. The implication of this research shows that the creativity factor and environmentally friendly work behavior need to be improved by employees.

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Does Digital Marketing Based on Brand Image and Brand Trust Affect Purchase Decisions in the Fashion Industry 4.0?

Ilmi,

Harianto,

Mas’ud

et al. 2023

JAM

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Factors forming purchasing decisions are important for companies to analyze to be sustainable in rapid technological developments. The rapid development of technology is followed by e-commerce in Indonesia, which results in increasingly fierce competition between competitors. This study aims to analyze and examine the impact of digital marketing on brand trust and brand image that influence the purchase decision of Mirrorplus.id products. Data collection uses quantitative methods by distributing questionnaires to Mirrorplus.id consumers. The study was conducted from July 2021 to January 2022. The sampling technique used purposive sampling with several criteria and 139 respondents. The data analysis technique used SEM-PLS with the help of SmartPLS 3.2.9. The results of the study yield several conclusions, namely, digital marketing has a significant and positive effect on brand image and brand trust, brand image does not have a significant but positive effect on purchasing decisions, and brand trust has a significant and positive effect on purchasing decisions. The implication that will be carried out is to carry out a market penetration and product development strategy. Market penetration can be done by adding promotion and marketing costs to Mirrorplus.id digital media. Some steps can be taken are collaborating with several influencers, where influencers can spread the Mirrorplus.id brand by explaining product functions and values.

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The Role of TQM and Organizational Culture on Operational Performance

Cited by 3 publications

References 11 publications

The Role of Soft Total Quality Management Towards Operational Performance at PT SIER

The Role of Soft Total Quality Management Towards Operational Performance at PT SIER

The Formal Sector Labor Performance Under the Shadow of Job Automation

Does Digital Marketing Based on Brand Image and Brand Trust Affect Purchase Decisions in the Fashion Industry 4.0?

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