2015
DOI: 10.17818/nm/2015/si7
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The Quality of Service in the Public Transport and Shipping Industry

Abstract: This paper deals with the quality system in public transport and the shipping industry. The quality in transport is a significant determinant of the demand. It is an important tool for customer retention and it also has effects on the performance and economic results of the organization in the competitive environment. The increasing level of satisfaction must be one of the main objectives of each organization. The purpose of quality standards in public transport and the shipping industry implementation, as wel… Show more

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Cited by 18 publications
(13 citation statements)
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“…The results from the first part of measurements, passenger cars comparison, show that real noise level is almost higher than the value declared in the vehicle technical specification. It can be caused by different tires (depreciation, changed type, mark), technical condition of the engine, vehicle drive train or other technical parts [17,18]. The second result evaluation testifies the road surface influence on the noise level measured by one vehicle.…”
Section: Resultsmentioning
confidence: 99%
“…The results from the first part of measurements, passenger cars comparison, show that real noise level is almost higher than the value declared in the vehicle technical specification. It can be caused by different tires (depreciation, changed type, mark), technical condition of the engine, vehicle drive train or other technical parts [17,18]. The second result evaluation testifies the road surface influence on the noise level measured by one vehicle.…”
Section: Resultsmentioning
confidence: 99%
“…From the point of view of logistics, this methodology should help to find the optimal alternative for moving people with the maximum synergy effect of selected quality indicators. The main result should be a high-quality logistical chain with satisfied customers [13,18].…”
Section: Resultsmentioning
confidence: 99%
“…Table 2 shows the proposed indicators monitored during 24 hours to evaluate the connection quality on a network [1][2][3]7]. …”
Section: Evaluation Of All the Connections Within The Relationmentioning
confidence: 99%
“…In terms of connections quality evaluation on a transport network, operational processes and transport processes have an important role, and the paper is focused on them. Supplementary services, awareness and comfort are supportive areas complementing the quality of the transportation process [1][2][3].…”
Section: Introductionmentioning
confidence: 99%