The importance of sociodemographic characteristics and personality dimensions for communication satisfaction

Nedeljković-Knežević, Milena; Mijatov, Maja; Nedeljković, Slađana

doi:10.5937/ekonhor1903249n

Cited by 3 publications

(1 citation statement)

References 29 publications

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“…Research suggests that it is difficult to create effective organizational communication (Kalla, 2005; Mehra & Nickerson, 2019; Moreland et al, 2015; Nedeljković-Knežević et al, 2019) —particularly in times of upheaval (Brooks et al, 2016). Among other reasons, organizational communication may be difficult because satisfaction with communication is a multidimensional construct related to the degree of satisfaction with a variety of matters, such as the climate, direction, frequency, mode, source, and volume of communication (Downs & Hazen, 1977, Hecht, 1978; Johlke & Duhan, 2000; Marlow et al, 2017).…”

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How

Kay

Levine

Shapiro

2022

International Journal of Business Communication

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Organizational communication is particularly important during times of uncertainty and turmoil, such as the first few weeks of COVID-19 in the United States. This paper explores the who, what, when, and how of organizational communication during this time, looking at how these factors affected satisfaction with communication and anxiety among a sample of working adults. Through path analysis the paper suggests that having the direct manager communicate, communicating personal messages of support, communicating daily, and communicating via text media are related to higher levels of satisfaction with communication, and in turn with lower levels of anxiety. Individual traits of the employee are also discussed, including the need for affiliation as a moderator on the relationship between communication satisfaction and anxiety. Finally, suggestions are presented regarding how organizations can best leverage communication in novel and uncertain situations such as the COVID-19 pandemic.

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Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How

Kay

Levine

Shapiro

2022

International Journal of Business Communication

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The influence of communication satisfaction on job satisfaction: The case of employees in the Republic of Serbia

Đorđević¹,

Milanović²,

Stanković³

2021

Ekon horizonti

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Communication is one of the processes that take place within a company. However, employees may be more or less satisfied with the communication that takes place in their work environment. Thus, if employees are satisfied with communication inside their company, such communication satisfaction can be expected to have a positive impact on job satisfaction (JS). Employee JS can initiate many other positive consequences in terms of their attitudes and behaviors. One way to achieve this is to increase satisfaction with internal communication. Starting from the above-mentioned, the subject matter of this paper is to examine the relationship between communication satisfaction (CS) and JS on the example of employees in companies in the Republic of Serbia. This research study is aimed at determining whether there is a connection between these phenomena or not. The sample consists of 202 employees. The results of the study have shown that the bivariate correlation between CS and JS is positive. In addition, the results of the study have shown that several dimensions of CS have a statistically significant impact on employee JS.

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Employees' satisfaction with communication in the organization

Petković¹,

Rapajić²

2021

Ekonomika

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Success of an organization is connected to employees' motivation and their satisfaction. Motivation growth in an organization is directly influenced by employees' communication at all levels. The subject of the survey is employees' satisfaction with communication in an organization. The aim of this work is to find out how 500 employees in Nis region estimate communication in an organization, the communication influence to the work motivation and work satisfaction in organization, how the employed managers value the superiors' communication to the employees, and which aspect of communication they are satisfied with, as well as how the employees and managers value the superiors' communication with the employees and which aspects of communication they are satisfied with. In the work the first to be analyzed were the relevant theoretical attitudes on the influence of employees' communication and communicational pleasure amongst them. The results of the realized empirical survey show that even though the employees at all levels in organization are definitely conscious of the importance of communication in organization, the managers have more positive attitude than the employees concerning the influence of certain communication on the work motivation and job satisfaction. There are remarkable differences in estimating satisfaction with certain aspects of communication, too, and the higher the position level of the observed in the organizational hierarchy is the more positive attitude on communication as a motivational factor in communication satisfaction is.

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The importance of sociodemographic characteristics and personality dimensions for communication satisfaction

Cited by 3 publications

References 29 publications

Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How

Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How

The influence of communication satisfaction on job satisfaction: The case of employees in the Republic of Serbia

Employees' satisfaction with communication in the organization

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