“…IC literature lacks studies in tourism industry, since the majority of the studies in the services industry have mainly focused on financial and insurance sectors (Alhassan and Asare, 2016;Curado, 2008;Isanzu, 2016;Joshi et al, 2013;Kamath, 2007;Meles et al, 2016;Mondal and Ghosh, 2012;Ousama and Fatima, 2015;Soriya and Narwal, 2015;Ting and Lean, 2009;Yalama and Coskun, 2007;Kweh et al, 2014;Sherif and Elsayed, 2016). According to Engström et al (2003), employees and organizational knowledge are the key elements for the success of hotels management, those authors concluded that the components of IC human capital and structural capital assure the service quality in hotels industry and are capitalized through the relationships established with key stakeholders (Rudez and Mihalic, 2007).…”