The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

Abstract

Organizations in the current environment need to create and sustain their competitive advantages. ERP (Enterprise Resource Planning) solutions are considered a strong tool that helps organizations to succeed and arise. But ERP projects’ implementation has relatively low success rates in which it may affect and shake the whole organizational performance. This study searches the power of software usability to achieve ERP Project Implementation Success (ERP-PIS) considering the mediating role of user information satisfaction (UIS). A set of research's hypotheses have been constructed. This study adapts a positivism view, using the survey strategy. The questionnaires were filled by 106 managers who use ERP systems or affected by ERP systems in different organizations. The findings of the research ensure the fitness of the model, and that mediation role of user information satisfaction (UIS) in Jordan is highly visible. Also, the research shows up the strong power of usability to achieve ERP-PIS. Based on the findings, development of ERP applications would be improved by software organizations in terms of usability, and organizations need to acquire ERP applications would also improve their decisions in choosing an ERP solution.

The Effect of Lifestyle on Online Purchasing Decision for Electronic Services: The Jordanian Flying E-Tickets Case

“…This was due to low-level percentage in buying e-ticket and to the few online transactions in general. Moreover, Jordanian users tend to lack a proper security systems and solutions because they lack the needed knowledge in that area (Obeidat et al, 2016a;Almajali et al, 2017;Yassien et al, 2017). Another issue needs to be addressed is the trust issue, Jordanians are a cash oriented and are afraid to use their credit cards when it comes to buy e-tickets or to buy online in general due to the fact that they don't see faces or physical items compared to the paper ticket when they buy it from authorized agent and the airlines offices (Yaseen et al, 2015).…”

Cloud-Based Management Information System: A Systematic Review and Future Research Scope

“…This has resulted in businesses adopting cloud-based MIS experience migration to the internet and web-based platforms. However, prior to the adoption decision, the existing system of addressal of security concerns primarily focusing on web-based solutions need to switched with efficient practice of definite regulations of data use, and data sharing (Hoefer & Karagiannis, 2010;Khwaldeh et al, 2017;Yassien & Mufleh, 2017). This is critical in order to avoid sharing to malicious users on internet-based platforms and business competitors in the market (Goscinski & Brock, 2010).…”

The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

“…Also, researchers called for more research on the enabling factors of applying electronic services (e.g. Masa'deh, et al, 2008Masa'deh, et al, , 2013aMasa'deh, et al, , 2013bMasa'deh, 2012;Al-Dmour et al, 2015;Almajali & Maqableh, 2015;Kateb et al, 2015;Maqableh et al, 2015;Masa'deh, 2016;Tarhini et al, 2015;2016, 2017a, 2017bAlmajali & Al-Dmour, 2016;Alenezi et al, 2017;Aldmour et al, 2017;Khwaldeh et al, 2017;Mikkawi & Al-Lozi, 2017;Yassien & Mufleh, 2017;Tarhini et al, 2018;Al-Dmour et al, 2019), hence, future research is vital to examine these enablers as to assist stakeholders on their decisions on reaching high levels of such services, and in turn enhancing TQM practices in an optimal way.…”