This paper aims to review the literature of Total Quality Management (TQM) and organizational performance. Indeed, in any organization, the concept of development is considered to be the most important element that every part of the organization is seeking to speed up and elevate its quality. It is usually that organizations seek to reach the optimum level of performance and support employees with all the tools and ideas to generate a better performance and a more suitable environment for them to work better and harder. This arises from the fact that organizations are aware of the fact that a better performance can lead to a better customer satisfaction and to a lower cost. With the emergence of total quality management techniques and in accordance with the idea of a better performance leads to a better customer satisfaction, organizations have started to combine the Total Quality Management standards and the performance development ideas knowing that fathering between the two may reach to a place of enhanced performance.

The aim of this paper is to investigate the impact knowledge acquisition process, knowledge documentation process, on human capital, and impact organizational culture on documentation process, Accordingly, a questionnaire-based survey was designed to test the aforementioned model based on dataset of 302 employees’ from the National Agriculture Research Center (NARC) in Jordan, questionnaires which include 29 items were used to gather information from the respondents. Multiple regression and simple regression analyses were conducted to test the research hypotheses. This study identified knowledge acquisition and knowledge documentation are the most important factors affecting the accumulation of human capital. The results indicated that knowledge acquisition process and knowledge documentation process positively and significantly affect human capital. However, organizational culture did not prove to be positively related to knowledge documentation process. Moreover, knowledge documentation process positively and significantly mediated the relationship between knowledge acquisition process and human capital. The results have enormous implication for the government sector in Jordan.

Adopting the Supply Chain Operations Reference (SCOR) model, this study aims at investigating the impact of big data (volume, velocity, variety, veracity, and value) on supply chain performance through the mediating role of supply chain management (plan, source, make, deliver, and return) assuming four hypotheses. Data were collected using a questionnaire from managers of food processing companies. The results showed that big data affected supply chain management significantly and positively, which in turn affected supply chain performance significantly and positively. In addition, big data exerted a significant and positive impact on supply chain performance. Based on these links, it was found that supply chain management mediated significantly the effect of big data on supply chain performance. The study contributes to the literature showing that big data plays a pivotal role in improving supply chain performance and supply chain performance from the SCOR model perspective is critical for the relationship between these two constructs.

Mobile-government (m-government) is the initial stage of the development of the futuristic trends of the e-government. There are several features of advanced technologies of mobile platforms, including smartphone applications, internet facilities; integrated personal computer platforms are promising developments for incorporation into various socioeconomic systems. In the same purview, the growth of the technology of m-government has been tremendous. An evolution of the practice of m-government can lead to excellent communication patterns between the government and the voting population. The current study evaluates the various features of m-government, its implementation, the process of general incorporation into the system of governance. This study focuses on the generic challenges surrounding the application of m-governments across different locations in the world, its relevance to the citizens, as well as reviewing the potential requirements and possible challenges in its implementation. This current study reviews existing literature to understand the various benefits of the technology of m-government with the primary focus of this study is to determine the methods of enhancement of government information regardless of the time and location. A detailed review of existing literature pertinent to m-government and compiles the findings on the definition, usability, challenges, and implementation of m-government was conducted. Findings suggest a need for the development of a model for technical, political and social assessment of user intent for adoption for mobile services in particular. It effectively establishes a relationship between various drivers of m-government and user acceptance.

Supporters of e-Government believe that this technology will be a panacea for enhancing the engagement and participation of citizens in politics and government. However, there is little empirical support for this assertion. Due to the rapid proliferation of e-Government in Jordan there is an impetus to determine how e-Government impacts citizen participation and engagement in politics and government within the country. Using qualitative phenomenological focus group interviews with 40 citizens who utilize e-Government, an effort was made to understand how this technology influences outcomes with regard to participation and engagement with government. The results indicate that those using e-Government were politically active before using the technology and have extensive experience with technology use. E-Government for the politically active serves to extend participation in the process. For individuals that lack technological savvy and/or are not politically active, e-Government alone may not be enough to increase citizen engagement and participation in politics and government.

This paper sought to examine the effect of intellectual capital on competitive advantage in the Jordanian telecommunication sector. Indeed, intellectual capital is generally assumed to be an important aspect of the organization and one of the most conducive to innovative activity and unrestrained competition. The paper finds that the tripod of intellectual capital, namely, human capital, structural capital, and relational capital has a significant influence on achieving a competitive advantage. Among these three dimensions, relational capital is the most influential component in enhancing the competitive advantage. Considering these results, the research presented many recommendations for future research, the most important ones is implementing this study on other sectors, resort to multi-method of data collection, and the use of probability sampling techniques.

This paper identifies and highlights the significance of Wasta as a barrier to e-government implementation within The Hashemite Kingdom of Jordan and is part of a wider qualitative research study of all barriers. A longitudinal research approach was applied to explore any dynamism within the presence of barriers over a three year study, as well as to seek a richer understanding of such barriers. Data, principally collected via interviews with relevant stakeholders, was analysed using Strauss and Corbin’s variant of grounded theory. Using illustrative quotations primarily from interview transcripts, this paper enunciates the significant and persistent role that Wasta plays in hindering Jordan’s e-government implementation, both as an explicitly mentioned barrier and as cause of other barriers. The paper supports the view that culture is a root cause of e-government implementation difficulty, and that barriers vary with the different country settings in which e-government systems are embedded.

This paper identifies and highlights the significance of Wasta as a barrier to e-government implementation within The Hashemite Kingdom of Jordan and is part of a wider qualitative research study of all barriers. A longitudinal research approach was applied to explore any dynamism within the presence of barriers over a three year study, as well as to seek a richer understanding of such barriers. Data, principally collected via interviews with relevant stakeholders, was analysed using Strauss and Corbin’s variant of grounded theory. Using illustrative quotations primarily from interview transcripts, this paper enunciates the significant and persistent role that Wasta plays in hindering Jordan’s e-government implementation, both as an explicitly mentioned barrier and as cause of other barriers. The paper supports the view that culture is a root cause of e-government implementation difficulty, and that barriers vary with the different country settings in which e-government systems are embedded.