The future of working from home in the public sector: What does the evidence tell us?

Williamson, Sue; Pearce, Alicia; Connor, James; Weeratunga, Vindhya; Dickinson, Helen

doi:10.1111/1467-8500.12556

Cited by 18 publications

(32 citation statements)

References 15 publications

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“…Together with new empirical strategies and more varied sources of data, scholars are also starting to acknowledge some nuances in telework arrangements (Uru et al, 2022; Williamson et al, 2023). These include, for example, the combination of location and frequency of remote work (Williamson et al, 2022), as well as the technological and organizational selection of surveillance technologies that need to strike a balance between intrusiveness and reasonableness (Charbonneau & Doberstein, 2020).…”

Section: Discussionmentioning

confidence: 99%

Telework in public organizations: A systematic review and research agenda

Mele,

Belardinelli,

Bellé

2023

Public Administration Review

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After a relatively slow policy and scholarly take‐up, recent developments created the urgency for massive efforts to implement and regulate telework in public organizations. We contribute to this debate through a systematic review of 120 studies across disciplines. Findings from our analysis reveal a few established antecedents of telework, including individual characteristics like family responsibilities and expected productivity, but also organizational aspects like supportive leadership, and contextual features like natural disasters. Self‐reported productivity and work‐life balance stand out as telework's most widely studied outcomes, although evidence is often conflicting when coming to the effects of telework. We present our results by distinguishing pre‐ and post‐pandemic findings. Complementing our systematic review, we engage in a generative exercise by identifying emerging debates on telework in public bureaucracies. We conclude by indicating future research directions.This article is protected by copyright. All rights reserved.

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Section: Discussionmentioning

confidence: 99%

Telework in public organizations: A systematic review and research agenda

Mele,

Belardinelli,

Bellé

2023

Public Administration Review

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“…Concerns associated with transition to hybrid work dominated return to office conversations and echoed those noted in Roy (2022) and Williamson et al (2022). Public servants expressed concerns with health and safety, productivity, commute and caregiver responsibilities.…”

Section: Concerns With Transition To Hybrid Work Arrangementsmentioning

confidence: 99%

Understanding public servants’ perspectives on return to office and digital government: lessons learned from Canada

Gintova

2023

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Purpose The purpose of this study is to explore public servants’ perspectives on return to office, hybrid work model and digital government. This is done by answering two research questions: what benefits and challenges public servants foresee with return to office and whether hybrid work enables or impedes digital government initiatives. Design/methodology/approach This research is designed as a mixed methods study of federal and provincial governments in Canada based on the analysis of Reddit data. Research methods include machine-assisted toxicity and sentiment analysis and manual content analysis to identify emerging themes. Findings The findings highlight public servants’ mostly discussed concerns with return to office. Other notable discussion topics include resistance to the hybrid work model and identifying the ways how it would be operationalized. Some supported return to office. Research limitations/implications This study’s limitations are related to using Reddit as the data source and user representation on Reddit. The main implications are its contribution to emerging literature on the future of work and digital government. Practical implications This study highlights that perspectives of public servants are paramount for development and implementation of transformational initiatives and offers insights for public sector managers on how to incorporate these into practice while improving the efficiency of digital government initiatives and the system. Originality/value This study addresses the gap in literature by seeking to understand the perspectives of public servants in a variety of roles as well as implications of transition to hybrid work on digital government and future of work initiatives.

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“…There is also lack of clarity in the understanding differences in terms such as virtual team, online team, remote working, remote cooperation, telework, remote work and work from home. The issue of term inconsistency in remote working is also highlighted by Williamson et al (2021). Thus future studies on this topic are recommended.…”

Section: Comparison Of Core Conceptsmentioning

confidence: 99%

Who and What is Driving Remote Working Research? A Bibliometric Study

Šímová

Zychová

2023

Vision: The Journal of Business Perspective

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In the light of the recent pandemic, remote working has become an inseparable part of our lives and a critical factor for many organizations. The article aims to review the last 10 years (2010–2020) of remote working research publications (in Business and Management Studies). We used a bibliometric analysis of 1,996 publications from the Web of Science. We created a conceptual structure map to describe core concepts of remote working research. We used the historical direct citation network to show the most important research. Based on our results, the USA, the United Kingdom and China are the leading countries. Results identified two historical areas of research—the first cluster connected by the topic of the multicultural dimension and the second cluster addressing issues of trust and communication, knowledge sharing, virtualness and leadership. The identified core concepts are organization and remote working capabilities, behaviour in remote working, consequences of remote working, management issues, home and gender. We conclude by summarizing the results of the bibliometric study into a theoretical framework for adaptation to remote working that will provide direction for future research and practical insights for policy and organizations.

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The future of working from home in the public sector: What does the evidence tell us?

Cited by 18 publications

References 15 publications

Telework in public organizations: A systematic review and research agenda

Telework in public organizations: A systematic review and research agenda

Understanding public servants’ perspectives on return to office and digital government: lessons learned from Canada

Who and What is Driving Remote Working Research? A Bibliometric Study

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