Understanding public servants’ perspectives on return to office and digital government: lessons learned from Canada
Maria Gintova
Abstract:Purpose
The purpose of this study is to explore public servants’ perspectives on return to office, hybrid work model and digital government. This is done by answering two research questions: what benefits and challenges public servants foresee with return to office and whether hybrid work enables or impedes digital government initiatives.
Design/methodology/approach
This research is designed as a mixed methods study of federal and provincial governments in Canada based on the analysis of Reddit data. Researc… Show more
“…La modernización de la gestión pública es una tendencia crucial en el mundo contemporáneo, impulsada por la tecnología digital y la demanda de eficiencia y transparencia. (1,2,3,4,5) Los gobiernos están adoptando herramientas como el gobierno electrónico y la automatización, buscando mejorar la eficiencia y promover la participación ciudadana. En un mundo digitalizado, esta modernización se ha vuelto imprescindible para los gobiernos que buscan mantenerse relevantes y responder a las necesidades ciudadanas, lo cual implica también un cambio de actitud de los funcionarios.…”
Introduction: The article examines the issue of digital modernization in Latin America, where, despite over a decade of efforts, progress has been slow. It focuses on the importance of e-government for modern public administration, highlighting the limited digitization of activities.
Objective: To evaluate the theoretical-conceptual development of the relationship between digital modernization and public administration.
Methodology: The bibliometric technique was used, drawing from Scopus documents and employing a specific search protocol, resulting in 1,602 records with metadata.
Results: There is shown growth in research since 2003, with studies primarily concentrated in the United States, the United Kingdom, and the Netherlands. Original articles in social sciences are highlighted, emphasizing the role of digital modernization in transparency and democratization of public administration.
Conclusion: While there have been advancements in research since 2003, Latin American countries face significant challenges compared to other regions. The need for greater collaboration and research in this area in Latin America is emphasized to leverage the benefits of digital modernization. It is suggested to establish specific policies and strategies to drive governmental digitization and enhance the efficiency of public services, closing the existing gap.
“…La modernización de la gestión pública es una tendencia crucial en el mundo contemporáneo, impulsada por la tecnología digital y la demanda de eficiencia y transparencia. (1,2,3,4,5) Los gobiernos están adoptando herramientas como el gobierno electrónico y la automatización, buscando mejorar la eficiencia y promover la participación ciudadana. En un mundo digitalizado, esta modernización se ha vuelto imprescindible para los gobiernos que buscan mantenerse relevantes y responder a las necesidades ciudadanas, lo cual implica también un cambio de actitud de los funcionarios.…”
Introduction: The article examines the issue of digital modernization in Latin America, where, despite over a decade of efforts, progress has been slow. It focuses on the importance of e-government for modern public administration, highlighting the limited digitization of activities.
Objective: To evaluate the theoretical-conceptual development of the relationship between digital modernization and public administration.
Methodology: The bibliometric technique was used, drawing from Scopus documents and employing a specific search protocol, resulting in 1,602 records with metadata.
Results: There is shown growth in research since 2003, with studies primarily concentrated in the United States, the United Kingdom, and the Netherlands. Original articles in social sciences are highlighted, emphasizing the role of digital modernization in transparency and democratization of public administration.
Conclusion: While there have been advancements in research since 2003, Latin American countries face significant challenges compared to other regions. The need for greater collaboration and research in this area in Latin America is emphasized to leverage the benefits of digital modernization. It is suggested to establish specific policies and strategies to drive governmental digitization and enhance the efficiency of public services, closing the existing gap.
This chapter offers a comprehensive guide for public sector professionals, scholars, and policymakers, delving into the challenges and opportunities brought about by digital transformation in Human Resource Management (HRM). The chapter provides a nuanced understanding of theoretical foundations, practical strategies, and real-world implications in digital workforce planning and management. By emphasizing talent management, technological integration, and strategic decision-making, it inspires proactive approaches to thrive in the digitally-driven landscape. Through integration of insights from the African public sector, it highlights the importance of aligning digital strategies with ethical considerations and leveraging technological capabilities. In conclusion, the chapter aims to empower public sector entities to adapt and succeed in the digital era, fostering organizational resilience and long-term success while addressing societal needs.
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