The Effects of Online Learning Facilities and Personalities of Academic Staff on Student Satisfaction in Higher Education Institutions in Medan

Absah, Yeni; Sembiring, Beby Karina F.; Harahap, R. Hamdani

doi:10.2139/ssrn.3795898

Cited by 5 publications

(5 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Service quality construct was measured using indicators developed by Parasuraman, A; Zeithami, Valarie A; Berry, 1985; Parasuraman et al, 1986). These indicators were extensively used by Absah et al, (2021)…”

Section: Methodsmentioning

confidence: 99%

Quality Improvement Strategies for State University-Public Sector Agency: Lessons from Student Satisfaction Study

Hadiwidjaja,

Suroso,

Siregar

et al. 2023

j. Organisasi dan manaj.

View full text Add to dashboard Cite

Purpose – This study aimed to analyze the effect of service quality on student satisfaction as well as formulate quality improvement strategies for State University-Public Service Agency (SU-PSA) in Indonesia. Methodology – The respondents included 290 students from 17 SU-PSA, and the Structural Equation Modeling and Smart PLS were used to analyze data and calculate Community Satisfaction Index (CSI). Results – The results showed that three dimensions (tangibles, responsiveness, and empathy) had a significant effect on student satisfaction at SU-PSA, and two dimensions (reliability and assurance) had no significant impact. Furthermore, tangibles specifically exerted the most significant effect. These results contributed to SU-PSA management in quality improvement strategies and formulating policies for enhancing service completion time for student and addressing complaints, suggestions, and feedback. Improvement quality of educational staff regarding responsiveness and efficiency in serving student could be achieved through training, development, and public awareness efforts. Moreover, CSI provided by SU-PSA in Indonesia fell within the “Good” category. Originality – This study provided valuable insights for enhancing service quality of SU-PSA using the SERVQUAL method, while also accommodating the nine elements of CSI in the context of Higher Education.

show abstract

Section: Methodsmentioning

confidence: 99%

Quality Improvement Strategies for State University-Public Sector Agency: Lessons from Student Satisfaction Study

Hadiwidjaja,

Suroso,

Siregar

et al. 2023

j. Organisasi dan manaj.

View full text Add to dashboard Cite

show abstract

“…(Camilleri, 2021). Learning facilities are needed to achieve educational goals (Absah et al, 2021). Before the pandemic, most higher education services require person-to-person interaction.…”

Section: Services and Facilities And Service Qualitymentioning

confidence: 99%

Analysis of Service Quality Dimensions: Towards a Student Satisfaction Model in the “New Normal”

Quiachon,

Paulino

2023

EAJMR

View full text Add to dashboard Cite

The recent pandemic compelled universities and colleges worldwide to provide services different from usual. This change and the increasing competitive intensities demand higher performance levels globally in Higher Education Institutions (HEIs). To achieve the desired performance levels, universities and colleges must identify well-performing areas and areas needing improvement. One way to identify these areas is by surveying students’ satisfaction. Many studies have been conducted on student satisfaction in public and private universities worldwide. However, students’ satisfaction with the “new normal” has not been fully explored. This study conceptualizes student satisfaction by developing a framework that integrates the service quality dimensions in the “new normal.” Results, conclusions, and recommendations are discussed.

show abstract

“…Pada keadaan pandemic covid-19, mahasiswa angkatan 2020 tentunya tidak dapat fasilitas fisik seperti ruang kelas, lab, buku dari perpustakaan, sehingga diganti dengan fasilitas seperti paket data internet belajar gratis dan kemudahan dalam mengakses informasi dari kampus. Absah et al, (2021) menjelaskan bahwa fasilitas yang diberikan kampus selama pembelajaran daring seperti paket data dari kampus atau pemerintah memudahkan mahasiswa mengikuti proses pembelajaran.…”

Section: Hasil Dan Pembahasanunclassified

Hubungan Peer Attachment Dengan School Connectedness Pada Mahasiswa Angkatan 2020 Di Kota Malang Pada Masa Pandemi Covid-19

Rochmaniyah,

Tantiani

2022

View full text Add to dashboard Cite

The modification in learning methods due to the covid-19 pandemic can affect student school connectedness. Whereas school connectedness is needed because it has an impact on student learning motivation. One of the factors that support school connectedness is their peers. Therefore, this study aims to determine whether there is a relationship between peer, especially peer attachment, and school connectedness in the class of 2020 students in Malang City during the Pandemic Period. The population of this study was 34,704 students with a sample of 374 students obtained by incidental sampling technique. This study uses two measuring instruments: the school connectedness scale (α = 0.877) and the peer attachment scale (α = 0.906). The results of Pearson's product moment correlation analysis show that peer attachment has a positive relationship with School connectedness (p < 0.05) with a correlation coefficient of 0.314. Based on this research, It was concluded that there was a positive relationship between peer attachment and school connectedness among the class of 2020 students in Malang City during the Covid-19 pandemic. Abstrak: Perubahan metode pembelajaran dari luar jaringan (luring) ke metode pembelajaran dalam jaringan (daring) akibat pandemi covid-19 dapat mempengaruhi keterhubungan mahasiswa dengan kampusnya, atau disebut school connectedness. Padahal school connectedness dibutuhkan agar mahasiswanya tetap terhubung dengan kampus dan berdampak pada motivasi belajar mahasiswa. Salah satu faktor yang dapat mendukung school connectedness adalah hubungan teman sebaya yang positif. Oleh karena itu penelitian ini bertujuan untuk mengetahui apakah terdapat hubungan antara teman sebaya yang positif, khususnya peer attachment dengan school connectedness pada mahasiswa angkatan 2020 di Kota Malang pada Masa Pandemi. Populasi penelitian ini sejumlah 34.704 mahasiswa angkatan 2020 di Kota Malang dengan sampel berjumlah 374 diperoleh dengan teknik incidental sampling. Penelitian ini menggunakan dua alat ukur yaitu skala school connectedness (α= 0,877) dan skala peer attachment (α = 0,887). Hasil analisis korelasi product moment pearson menunjukkan bahwa peer attachment memiliki hubungan yang positif dengan School connectedness (p < 0,05) dengan nilai koefisien korelasi 0,314. Berdasarkan penelitian disimpulkan bahwa ada hubungan positif antara peer attachment dengan school connectedness pada mahasiswa angkatan 2020 di Kota Malang pada masa pandemi Covid-19.

show abstract

The Effects of Online Learning Facilities and Personalities of Academic Staff on Student Satisfaction in Higher Education Institutions in Medan

Cited by 5 publications

References 0 publications

Quality Improvement Strategies for State University-Public Sector Agency: Lessons from Student Satisfaction Study

Quality Improvement Strategies for State University-Public Sector Agency: Lessons from Student Satisfaction Study

Analysis of Service Quality Dimensions: Towards a Student Satisfaction Model in the “New Normal”

Hubungan Peer Attachment Dengan School Connectedness Pada Mahasiswa Angkatan 2020 Di Kota Malang Pada Masa Pandemi Covid-19

Contact Info

Product

Resources

About