The effect of supply chain integration on customer loyalty: The mediating roles of operational performance and customer satisfaction

Zaid, Sudirman; Palilati, Alida; Madjid, Radita Andriana; Abadi, S.

doi:10.5267/j.uscm.2021.8.002

Cited by 7 publications

(4 citation statements)

References 1 publication

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“…Those attracting more investors increase operational performance and stock prices because high stock prices provide investors welfare and increase corporate value (Hersugondo et al, 2019). Furthermore, investor interests facilitate a good relationship between companies and investors, improving operational performance (Zaid et al, 2021).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Beyond Performance: Distribution of Corporate Value and Customer Loyalty

2023

QAS

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The purpose of this research is to examine the importance of building company corporate value and customer loyalty through improved performance. This research proved that there is a relationship between empathetic leadership and company performance based on innovation, operational, and job performance. The research focused on 224 managers through observations from Indonesian startups in 2021 engaged in e-commerce, transportation, travel and accommodation, education, health, finance, insurance, and agriculture. Using the PLS-SEM test, a performance model was presented based on innovation, operational, and job performance through various indicators and their impact on building corporate value and customer loyalty. The results showed that empathetic leadership determines innovation, operational, and job performance. Furthermore, innovation and operational performance increase corporate value and operational performance, while job performance enhances customer loyalty. This aspect is based on the importance of improved company performance, creating corporate value and customer loyalty. Managers need to focus on corporate value and the company's customer relationship, which has more benefits than performance. This research enriched the literature on performance and corporate value relationships and focused on performance using innovation, operation, and job.

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Section: Literature Review and Hypothesesmentioning

confidence: 99%

Beyond Performance: Distribution of Corporate Value and Customer Loyalty

2023

QAS

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“…Supply chain management is a technique for integrating suppliers, warehouses for raw materials and manufacturing replacement parts, as well as efficient distributors, to ensure that goods are delivered on schedule, the manufacturing process runs smoothly, distributed channels are delivered on time, and operational costs are minimized (Wang, 2021). Not only can effective SCM improve company performance and competitive advantage, but it also helps sustain consumer loyalty (Zaid et al, 2021). There are multiple major stakeholders in the supply chain, all of which are businesses with similar interests.…”

Section: Introductionmentioning

confidence: 99%

The effect of supply chain organizational and supply agility on supply chain performance: The mediation role of supply chain strategy in retail shops

Sutanto¹,

Harianto²,

Balkan³

2023

10.5267/j.uscm

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This research aims to analyze the effect of supply chain organizational and supply agility on the performance of supply chain performance through the mediation role of the supply chain strategy in the retail industry. Retail business design creates novelty, it is very important for manufacturers to stay focused on producing goods. The presence of a retail shop will make it easier for consumers to get the goods and services they want. The research sample includes 180 companies or respondents. The results indicate that the supply chain strategy had no significant effect on the supply chain operational performance, while the other hypotheses were stated to be significant, and the supply chain strategy as a mediator had a positive and significant effect on the supply chain operations performance of retail shops. The research includes discovering that supply chain strategy bridges organizational supply chains and supplier agility performance in retail outlets. The research will directly contribute to the growing literature on innovation in supply chain management implementation of retail shops in Indonesia and other countries.

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“…Strategic entrepreneurship refers to the perspective or the integration of design and entrepreneurship. It serves to identify opportunities and profits (Saebi et al, 2019;Zaid et al, 2021) . Modern business competition has shifted its competitive focus away from independent companies and toward business-tobusiness, such as supply chains (Sukati, 2019).…”

Section: Introductionmentioning

confidence: 99%

The effect of macroeconomics and supply chain finance (SCF) on profitability: Evidence from manufacturing companies

Supriyanto¹,

Alexandri²,

Kostini³

et al. 2023

10.5267/j.uscm

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This paper examines the effect of macroeconomics and supply chain finance (SCF) on the profitability of the manufacturing companies, specifically in Indonesia from 2017 to 2021. Furthermore, the study demonstrates the critical role of macroeconomics and SCF in profitability through the use of general moment method (GMM). The results indicate that cash conversion cycle (CCC) is detrimental to profitability (P), while macroeconomics has a positive impact on it. In addition, strong profitability is negatively and positively correlated with the leverage (LEV) and sustainable supply chain management (MRPB) control variables, respectively.

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The effect of supply chain integration on customer loyalty: The mediating roles of operational performance and customer satisfaction

Cited by 7 publications

References 1 publication

Beyond Performance: Distribution of Corporate Value and Customer Loyalty

Beyond Performance: Distribution of Corporate Value and Customer Loyalty

The effect of supply chain organizational and supply agility on supply chain performance: The mediation role of supply chain strategy in retail shops

The effect of macroeconomics and supply chain finance (SCF) on profitability: Evidence from manufacturing companies

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