This study tested whether specific phases of helping occur during successful crisis telephone calls. Helper statements made in sampled calls were coded, and the outcomes of the calls were assessed. Systematic changes in assessment, affect integration, and problem‐solving behaviors through the beginning, middle, and final thirds of calls were found to predict a successful outcome. A fourth helper category, establishment of a helping relationship, was negatively related to successful outcome. A three‐phase model of telephone crisis intervention is offered, and the action orientation of crisis intervention is emphasized.