Small business performance: a tourism sector focus

Morrison, Alison; Teixeira, Rivanda Meira

doi:10.1108/14626000410537100

Cited by 132 publications

(111 citation statements)

References 11 publications

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“…It is also often unlikely for tourism operators and SMEs in particular to initiate networks and collaboration possibilities on their own (Kelliher & Reinl, 2011;Morrison & Teixeria, 2004) and tourism operators are not always willing to collaborate with other sectors (Mei, Arcodia, & Ruhanen, 2013).…”

Section: Network and Collaboration From A Project Perspectivementioning

confidence: 99%

Networking and collaboration between tourism and agriculture: food tourism experiences along the National Tourist Routes of Norway

Mei

Lerfald

Bråtå

2016

Scandinavian Journal of Hospitality and Tourism

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Food and culinary routes have been embraced by many destinations (Hjalager & Corigliano, 2000). However, these routes often include narrow geographical areas. The purpose of this study was to identify the challenges and possibilities of networking and collaboration in a food tourism project in a larger geographic area, specifically the Taste of National Tourist Routes (TNTR) in Norway. Although contacts among business operators and participants have been established, different priorities and dissatisfaction among participants suggest that building relationships and sharing knowledge as part of networking and collaboration is difficult. A lack of willingness, involvement and trust are critical factors that affect the success of a well-intentioned network-based food tourism project. Additionally, internal conflicts between government ministries and agencies may also impede the success of a project of this scale. Nevertheless, the outcomes are not solely negative, as the establishment of initial contacts may eventually lead to formal collaborative opportunities and food tourism developments in the future.

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Section: Network and Collaboration From A Project Perspectivementioning

confidence: 99%

Networking and collaboration between tourism and agriculture: food tourism experiences along the National Tourist Routes of Norway

Mei

Lerfald

Bråtå

2016

Scandinavian Journal of Hospitality and Tourism

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“…Some entrepreneurs choose not to expand the firms because that would be in contrast with their desire to retain control of decision making (Glancey, 1998). For instance, in Morrison and Teixeira's (2004) study the owners perceived that growth will result in loosing distinctive attributes associated with smallness, while from managerial perception it is deemed undesirable because of financial and human resource poverty.…”

Section: Organisational Contextmentioning

confidence: 99%

“…Analysing models of entrepreneurship, Shaw and Williams (1998) A few studies also revealed the mutual existence of lifestyle and business goals. Exploring small accommodation providers in Scotland, Morrison and Teixeira (2004) found that business entry motivations reflected a mix of personal and business circumstances, but are dominated by those associated with family. This was also confirmed by Hall and Rusher (2004) analysing Bed and Breakfast operators in New Zealand, and Shaw and Williams (2004) in a study of 'surf-entrepreneurs' in Cornwall, England.…”

Section: Organisational Contextmentioning

confidence: 99%

“…The lack of skilled employees also negatively affects business performance (Ateljevic, 2007;Morrison and Teixeira, 2004), and even growth because of the owner-managers reluctance to employ a full-time work force outside the family (Komppula, 2004). Szivas (2001) additionally proposed that the general portrait of tourism entrepreneurs which she termed as 'amateurs', 9 combined with the lack of skilled workers, can also have a negative impact on the quality of the service provided.…”

Section: Organisational Contextmentioning

confidence: 99%

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Conceptions of Tourism Lifestyle Entrepreneurship: Transition Economy Context

Škokić

Morrison

2011

Tourism Planning & Development

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Lifestyle, non-economic motives have been recognised as a significant motivational factor for tourism and hospitality entrepreneurs. However, knowledge on the subject is mainly drawn from the perspective of western developed economies, with a paucity of studies focusing on transition and developing countries. The purpose of the paper is to investigate tourism entrepreneurship within the former socialist countries, particularly focusing on Croatia. The study is based on in-depth interviews with tourism entrepreneurs in the Splitsko-dalmatinska county. The paper argues that understanding of entrepreneurship can be enhanced if theories are contextualised within a specific setting and industry sector and thus applies Morrison's (2006) 'drilling down' model in investigating tourism entrepreneurship. The results reveal a non-existence of lifestyle entrepreneurs and a conceptual model is developed to encapsulate the complex range of factors which underpin the different behaviour of the analysed entrepreneurs. Implications for entrepreneurship theory and further research are discussed.

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“…The last example of a group of firm performance measures could include four indicators used by Morrison and Teixera (2004). In their research concerned with small business performance focused particularly on tourism sector, firm performance was measured by bedroom occupancy rate, annual revenue, break-even point, and guest satisfaction.…”

Section: Objective Subjectivementioning

confidence: 99%

Relationship between Quality and Performance: Tourism Companies in the Czech Republic

Sedláček¹,

Suchánek²,

Špalek³

et al. 2011

Review of Economic Perspectives

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This article analyzes perception of quality as a factor of performance of companies operating in the tourism industry. The introduction defines business performance and quality with a focus on tourism companies. A synthesis of findings from empirical studies conducted abroad follows, and is focused on the determinants of performance of a company (success), including the quality management which emerged as one of the important factors, and so these findings justify the importance of quality management in business practice. The aim of this article is to find the perception of quality and emphasis on the quality management of tourism companies in the Czech Republic. To identify the specific characteristics of quality perception and management in this sector, comparative analysis of questionnaire results, and results of a financial analysis of companies from various sectors of the Czech economy, with emphasis on tourism, has been used. It has been proved that enterprises in the sectors surveyed perceive quality as the key factor in business performance; it was also empirically shown that companies with higher levels of service quality reach better values of financial indicators. Also it was found that although tourism companies perceive the service quality of as one of the key success factors, the level of its actual implementing is low. This is related to the fact that relatively good financial results can be achieved in this industry without adjustment of the maximum customer service. This fact is also confirmed by the findings that show that in comparison to companies in other sectors, tourism companies still perceive relationship between quality production and business performance as substandard. The paper focuses on a problem that is usually not solved in literature. Of course, there is a group of studies which deals with quality, service quality or performance, but authors did not find any specialized studies that look into the relationship between service quality and performance, moreover in conditions of the Czech Republic. For us, the most important thing is to fill this white place of science. Because of 63.6% enterprises in the Czech Republic pursue in the service sector (Czech Statistical Office, 2010), it is fundamental to asnwer the question of their quality, and especially the influence of their quality to their performance, thanks to permanently increasing and changing competitive environment.

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Small business performance: a tourism sector focus

Cited by 132 publications

References 11 publications

Networking and collaboration between tourism and agriculture: food tourism experiences along the National Tourist Routes of Norway

Networking and collaboration between tourism and agriculture: food tourism experiences along the National Tourist Routes of Norway

Conceptions of Tourism Lifestyle Entrepreneurship: Transition Economy Context

Relationship between Quality and Performance: Tourism Companies in the Czech Republic

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