Service quality, company goodwill and customer perception are the stimuli to customer satisfaction for banks catering home loans

The present research investigates the potential for women’s economic involvement to bring about transformational outcomes, specifically focusing on developing countries. This study explores how women’s engagement in economic activities might effectively address poverty and promote gender equality. This study examines the emerging landscape of internet enterprises, providing a crucial opportunity for women who face limitations due to household and societal factors. This study adopts a scholarly perspective by examining the implementation of Common Service Centres (CSCs) by the Indian government. It employs a comprehensive research approach that integrates qualitative and quantitative methodologies. The primary objective is to analyze the usage of government programs, specifically focusing on the engagement of rural women entrepreneurs with CSCs and internet connectivity. The results derived from a comprehensive examination of secondary data and surveys conducted among CSCs and small women-owned offline firms in Chhattisgarh highlight the significant impact of information and communication technology (ICT) on the dissemination of information. The advent of ICT and the integration of CSCs in banking activities have ushered in profound changes in our economic landscape. Cost reduction and increased knowledge accessibility through technological advancements have been instrumental.

Section: The Empowerment Of Women Through Cscsmentioning

confidence: 99%

Section: Addressing the Research Gapmentioning

confidence: 99%

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Evaluating the access to Common Service Centres for banking services from the perspective of rural women entrepreneur

Sahu,

Nath,

Bisoyi

et al. 2023

“…Moreover, banks help customers with money transfers, loans, and rent payments. Banks offer easy payment of bills and enable customers to access the services anytime [4,5] . Modern banks help merchants, money lenders, and landlords to borrow money and support the underprivileged part of Indian society.…”

Section: Introductionmentioning

confidence: 99%

The mediating role of customer satisfaction for a sustainable e-banking performance

Mohapatra,

Kumar,

Shirmila

et al. 2024

Information and communication technologies have created a revolution in the approach of companies and customers. Digitalisation has led to the adoption of Electronic Banking worldwide befitting not only the user but also the banking industry. In this study primary data was collected from 374 participants using stratified random sampling. Using Smart PLS3 (Christian M.Ringle, Germany) and Structure Equation Modelling fitness of the model and reliability were derived, and this study has revealed that customer satisfaction affects retention which is directly influenced by efficiency, quality of service and reliability. It has revealed that for retaining customers when the mediator used is customer satisfaction, there is a significant impact of reliability, efficiency and service quality. Through these researches E-banking’s four main components, that is, reliability of services, the quality of services rendered, satisfaction of customers and efficiency has been specified.

“…Many industries develop innovative financial products and services to reach the highest peak among all competitive worlds [2] . According to Panda et al [3,4] , the organization's sustainability depends on the quick and better services that lead to customer retention and satisfaction, finally giving rise to profitability. As per Hota [5] , customer satisfaction is essential for organizational stability and sustainability.…”

Section: Introductionmentioning

confidence: 99%

Sustainability of banking professionals through the mediating role of employee engagement among organisational citizenship behaviour and job satisfaction

Panigrahi,

Khaire,

Hota

et al. 2023

In the dynamic banking industry, job satisfaction, organizational citizenship behavior (OCB), and employee engagement are interconnected. The study on Indian public and private banks examines how these factors ensure long-term viability and global competitiveness. Employee engagement, job satisfaction, and organizational citizenship behavior (OCB) are studied. Job satisfaction and OCB are examined to see if employee engagement mediates. This study prompted the banking sector’s growing awareness of the need to retain and satisfy employees and customers for profitability and stability. To achieve these goals, you must understand these variables’ complex relationships. A sample of 234 Indian public and private bank employees represents the banking workforce. The cross-sectional quantitative study used structured questionnaires. Statistical analysis was rigorous with Smart PLS 3 and structural equation modelling (SEM). Job satisfaction affects OCB and employee engagement. Job satisfaction and organizational citizenship are mediated by employee engagement. This novel study empirically examines the complex relationships between these banking industry factors. This study can help bank managers and policymakers retain customers and improve organizational effectiveness.