The mediating role of customer satisfaction for a sustainable e-banking performance
Sonali Mohapatra,
Arya Kumar,
T. Shirmila
et al.
Abstract:Information and communication technologies have created a revolution in the approach of companies and customers. Digitalisation has led to the adoption of Electronic Banking worldwide befitting not only the user but also the banking industry. In this study primary data was collected from 374 participants using stratified random sampling. Using Smart PLS3 (Christian M.Ringle, Germany) and Structure Equation Modelling fitness of the model and reliability were derived, and this study has revealed that customer sa… Show more
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