Saving Natural Resources: The Exemple of Balearic Industry/ Ahorro De Recursos Naturales: El Ejemplo De La Industria Balear

Pérez, Leonel

doi:10.18488/journal.31/2014.1.2/31.2.83.91

Cited by 1 publication

(1 citation statement)

References 7 publications

(6 reference statements)

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“…Drinking water quality is an important point of concern of all water supply companies (Edition, 2011;Organization, 2004;Aderinola et al, 2012;Galavi et al, 2012;Menbohan et al, 2013Eid et al, 2014Kessey & Ampaabeng, 2014;Lohani et al, 2014;Tir et al, 2014;Tom & Munemo, 2015;Kabir & Aftab, 2017;Wang & Huang, 2018;Jennifer & Chi, 2018). Resolution of various issues with water quality is important link with customer satisfaction which enhances the SCM and company performance (Gray, 2008;Perez, 2014;Duru & Chibo, 2014;Abiodun, 2014;Kaouther & Besma, 2014;Chang'ach, 2018;Raza et al, 2018). Water supply is most crucial, as numerous water supply companies in urban emerging countries have to supply water intermittently between quickly growing demand as well as investment in supply chain infrastructure which increase water quality risks (Elala et al, 2011;Gabriel et al, 2015;Anwana & Akpan, 2016;Haile et al, 2016;Ahmad et al, 2016;Wireko-Manu & Amamoo, 2017).…”

Section: Drinking Water Quality Supply Chain Management Customer Samentioning

confidence: 99%

The effects of an integrative supply chain strategy on customer service and firm performance: an analysis of direct versus indirect relationships

Sabara¹,

Soemarno²,

Leksono³

et al. 2019

10.5267/j.uscm

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Access to water resources is one of the demanding issues of the 21st century worldwide. As worldwide population increases, the demand for water is seriously increased. With the increasing demand, water quality is also under growing stress which requires better supply chain management (SCM) by adopting strategic management practices. Therefore, the objective of this study is to examine the role of supply chain strategic management in customer satisfaction and the performance of the water supply company in Makassar, Indonesia. In this study, service quality and drinking water quality were taken as the strategic management activities. Employees of water supply companies were selected to collect the necessary data. Questionnaires survey was used to collect the necessary data from employees. Three hundred (300) questionnaires were distributed among the employees of water supply companies of Makassar, Indonesia. It was found that strategic management practices were vital to enhance water supply chain. Moreover, it was concluded that water supply companies of Makassar needed better supply chain activities to boost performance. Better supply chain implementation was the key to customer satisfaction and the performance of the company.

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Section: Drinking Water Quality Supply Chain Management Customer Samentioning

confidence: 99%

The effects of an integrative supply chain strategy on customer service and firm performance: an analysis of direct versus indirect relationships

Sabara¹,

Soemarno²,

Leksono³

et al. 2019

10.5267/j.uscm

View full text Add to dashboard Cite

show abstract

Saving Natural Resources: The Exemple of Balearic Industry/ Ahorro De Recursos Naturales: El Ejemplo De La Industria Balear

Abstract: Tourism is the most important industry in the Balearic

Cited by 1 publication

References 7 publications

The effects of an integrative supply chain strategy on customer service and firm performance: an analysis of direct versus indirect relationships

The effects of an integrative supply chain strategy on customer service and firm performance: an analysis of direct versus indirect relationships

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