Rethinking E‐government Performance Assessment From a Citizen Perspective

Barbosa, Alexandre Fernandes; Pozzebon, Marlei; Diniz, Eduardo Henrique

doi:10.1111/j.1467-9299.2012.02095.x

Cited by 42 publications

(31 citation statements)

References 33 publications

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“…The relationship between technology and society has historically been analyzed from two different perspectives, that of technological determinism and that of social constructivism (Barbosa, Pozzebon, & Diniz, , pp. 748–749; Dumoulin & Licoppe, ).…”

Section: Theoretical Framework and Research Methodologymentioning

confidence: 99%

Videoconferencing, New Public Management, and Organizational Reform in the Judiciary

Dumoulin

Licoppe²

2016

Policy & Internet

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Videoconference technology allows interactions between citizens and their governments to be managed without systematic co‐presence. It is a relatively discrete innovation, which has been introduced into bureaucracies all over the world, but still remains underanalyzed and as a consequence, underestimated in terms of its impact. This article analyzes the introduction and institutionalization of remote hearings in French courtrooms to shed light on the emergence of videoconferencing technology as a new way of organizing trials, changing the format by which justice is carried out. The article reviews the existing literature, outlines the theoretical framework and methodology, and then presents the results, primarily concerning the history of the introduction of videoconferencing in French jurisdictions. Four main points of discussion emerge: the way in which videoconferencing is designed and the reasons put forward to justify its suitability in the judicial sector; its relationship with the efficiency programs underway in the justice system as part of wider New Public Management reform; the tensions and friction points between a pragmatic approach to innovation and the traditional judicial approach; and finally the case of personal appearance as an example of adjustments operated on judiciary standards by the introduction of videoconferencing. We close by considering videoconferencing as an instrument of public action, that is, a technological tool that has progressively realized a public policy objective, in this case reducing the need to escort detained personnel.

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Section: Theoretical Framework and Research Methodologymentioning

confidence: 99%

Videoconferencing, New Public Management, and Organizational Reform in the Judiciary

Dumoulin

Licoppe²

2016

Policy & Internet

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“…It also plays a large role in the legal framework mandating e-government requirements at the national level via the E-Government Act (2002). This review essay focuses on performance as a major thread in e-government literature similar to other studies (e.g., Barbosa, Pozzebon, & Diniz, 2013). Performance within the context of e-government is, like the general concept of e-government, quite nuanced.…”

Section: Performancementioning

confidence: 98%

Efficiency, Participation, and Quality: Three Dimensions of E-Government?

Gable

2014

Social Science Computer Review

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This book review essay offers a picture of e-government scholarship that involves three major themes: efficiency, citizen participation, and quality. Two of the themes, efficiency and citizen participation, have sometimes been counterposed in public administration literature, seeing citizen participation coming at the expense of efficiency. In this essay, the effects of the goals of efficiency and citizen participation on the third theme, ''quality'' in e-government literature, are explored via a thematic map based on multidimensional scaling. This analysis offers that efficiency and political participation in e-government literature stem from macro-political conceptions, and they are separate from ''quality'' concerns.

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“…This intensive use of information technology (IT) in all sectors has also been spread to the Public Administration, becoming indispensable in this area (BARBOSA;POZZEBON;DINIZ, 2013). The use of IT combined with the Internet as a public management tool is called electronic government (e-government) and aims to better qualify the provision of services and maximize the Public Administration efficiency, thus enabling citizens to have the so desired effective participation in the political process (CHADWICK, 2009).…”

Section: Introductionmentioning

confidence: 99%