“…Drinking water quality is an important point of concern of all water supply companies (Edition, 2011;Organization, 2004;Aderinola et al, 2012;Galavi et al, 2012;Menbohan et al, 2013Eid et al, 2014Kessey & Ampaabeng, 2014;Lohani et al, 2014;Tir et al, 2014;Tom & Munemo, 2015;Kabir & Aftab, 2017;Wang & Huang, 2018;Jennifer & Chi, 2018). Resolution of various issues with water quality is important link with customer satisfaction which enhances the SCM and company performance (Gray, 2008;Perez, 2014;Duru & Chibo, 2014;Abiodun, 2014;Kaouther & Besma, 2014;Chang'ach, 2018;Raza et al, 2018).…”