Reflections on an Initial Trust-Building Model

McKnight, D. Harrison; Chervany, Norman L.

doi:10.4337/9781847202819.00008

Cited by 114 publications

(132 citation statements)

References 74 publications

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“…According to McKnight and Chervany [37] these three trust types are inextricably linked: the general level -tendency to trust -exerts influence on the contextual construction -system trust -, which in turn has an impact on interpersonal trust. First of all, trust is strongly related to the personality of an individual [20] and can therefore be seen as a social-psychological construct.…”

Section: Typology Based On Objects Of Trustmentioning

confidence: 99%

“…Thick [36] [46] or ongoing trust is based on knowledge and is build step by step by means of interactions over time. Here the key factor is having experience with the trustee [37].…”

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

“…Unlike long-term relationships of trust, which are rather resistant against small trust fractures, initial trust is rather fragile: it lacks feelings of affection so that once broken it will be difficult to build trust again [37]. Hardin [38] [45] refers to initial trust as 'as-if trust behavior'.…”

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

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Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Talboom

Pierson

2013

Trust Management VII

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Abstract. Trust plays an important role when it comes to sharing and picking up information on the Internet. Even more so when advice is being exchanged and decisions are being made based on what at first sight seems to be interpersonal communication between people who do not know each other. Research concerned with the role of trust in making an assessment of online user-generated information, often focuses on online reputation systems rather than on the way individuals try to evaluate peer recommendations themselves. In this paper the attention goes out to the construction of trust when people are looking for advice and know-how via online textual discussion boards. The study offers an understanding of online trust by defining the concept of trust, by formulating a trust typology -based on both the object of trust and the stages within a trust relationship -and by identifying trust antecedents. All this while keeping a close eye on the context of online forums and their users.

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Section: Typology Based On Objects Of Trustmentioning

confidence: 99%

“…Thick [36] [46] or ongoing trust is based on knowledge and is build step by step by means of interactions over time. Here the key factor is having experience with the trustee [37].…”

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

See 1 more Smart Citation

Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Talboom

Pierson

2013

Trust Management VII

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“…1 Trust belief between two parties is the extent to which one party believes that the other is trustworthy in a given situation. Trustworthy means one party is willing and able to act in the other's interest.…”

Section: Trust Computing Categoriesmentioning

confidence: 99%

“…In the abstract sense, trust is the extent that one party measures the other party is willing and able to act in the measuring party's interest. 1 It's also the probability by which party A expects that another party B will perform a given action. When a customer looks for a service from a large set of candidates or service providers, the promised quality and the trust placed on that promise are key factors to the customer making the service selections.…”

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confidence: 99%

Reputation-Oriented Trustworthy Computing in E-Commerce Environments

Wang

Lin

2008

IEEE Internet Comput.

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The reputation-oriented trust issue is critical to e-commerce applications and has drawn much attention from both industry and the research community. Some e-commerce systems have introduced trust management mechanisms that leave some valuable information to customers. However, more comprehensive mechanisms should be provided to more precisely depict the trust level of sellers and forthcoming transactions, and the relationship between interacting entities. Here, the authors review the reputation-based trust evaluation mechanisms in literature and outline some trust issues that are particularly important in e-commerce environments.Keywords: trust computing, e-commerce, trust evaluation, reputation E-commerce has been a popular and growing industry in which buyers and sellers conduct transactions on the Web. Numerous e-commerce companies have created very profitable businesses since pioneering e-commerce traders (such as Amazon.com) or e-commerce Web sites (such as eBay.com) emerged more than 10 years ago.Recently, service-oriented computing (SOC) has emerged as an important technology that has received attention from both the research community and service industry. Using SOC, a spectrum of e-services across server domains might be available to customers in a loosely coupled manner. Customers can look for qualified and preferred services via a registry's discovery capability, invoke one or more of the services in an integrated way, and receive their desired outcome from selected services. Services in SOC might result in a business transaction, such as selling a product online, or a functional execution of a specific Web service, such as responding to a query on a stock quote. Thus, in an SOC context, the notion of service encompasses most e-commerce applications.In both e-commerce and e-service applications, a seller's reputation is a big concern for buyers prior to placing an order or making a payment. In the abstract sense, trust is the extent that one party measures the other party is willing and able to act in the measuring party's interest. 1 It's also the probability by which party A expects that another party B will perform a given action. When a customer looks for a service from a large set of candidates or service providers, the promised quality and the trust placed on that promise are key factors to the customer making the service selections. These factors are also critical for service registries, which are responsible for maintaining recommended lists of reputable and trustworthy services and service suppliers.An e-commerce support environment can produce the trust value by measuring the delivered service quality as well as service evaluations from customers and trust management authorities. Without any trust-management mechanism, many customers might invoke fraudulent services with deceptive advertisements. On the other hand, a simple but incompetent trust management system could let service providers selectively victimize customers (for example, by providing good services with low-cost transactions b...

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How trust and relationships impact on the giving decisions of philanthropists

Greenhalgh,

Montgomery

2024

Journal of Philanthropy and Marketing

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Numerous studies have sought to understand why philanthropists are not giving more to charity. Two recently published studies identified a lack of faith in charities and an absence of trust as significant barriers to philanthropy. We report on the findings of a qualitative study which sought to examine the extent to which trust, and relationships influence the wealthy to give or withhold funding to charities. We employed in‐depth qualitative research methods and semi‐structured, conversational‐style, interviews as the major form of data collection. We utilised Braun and Clarke's ‘reflexive thematic analysis’ method of thematic analysis which gave rise to 4 key themes and 9 sub‐themes. Findings revealed that trust underpins the relationships that philanthropists have with charities and is an important conduit to forging an ongoing relationship. Trust is frequently relied upon as a proxy for evidence and an absence of trust will usually lead a philanthropist to withhold funding.

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Reflections on an Initial Trust-Building Model

Cited by 114 publications

References 74 publications

Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Reputation-Oriented Trustworthy Computing in E-Commerce Environments

How trust and relationships impact on the giving decisions of philanthropists

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