Quality Service as A Strategy for Improving School Competitive Advantage

Rosi, Fathor; Hefniy, Hefniy; Widat, Faizatul; Aisyah, Siti; Munaamma, Siti

doi:10.33650/al-tanzim.v6i2.3300

Cited by 3 publications

(4 citation statements)

References 26 publications

(29 reference statements)

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“…Berbagai studi menemukan bahwa layanan pendidikan yang berkualitas akan meningkatkan kepuasan siswa maupun orang tua (Budiyanti et al 2020;Habibah dan Bayu 2017;Triwijayanti, Sanoto, dan Paseleng 2022). Rosi et al (2022) dalam studinya menemukan bahwa mengoptimalkan kualitas layanan pendidikan dapat meningkatkan keunggulan kompetitif suatu sekolah. Sementara itu, Baharun et al (2021) mengkonfirmasi pentingnya lembaga pendidikan dalam menjaga kualitas sebagai bentuk dari menjaga kepercayaan masyarakat yang telah terbangun dengan baik terhadap eksistensi sekolah.…”

Section: Layanan Pendidikanunclassified

Kesenjangan Kualitas Layanan Madrasah Aliyah Negeri di Jawa dan Luar Jawa

Khoiriyani¹,

Dani²,

Ansyah³

2023

smrt

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Madrasah service quality gap is a big challenge in Indonesia national development, especially in the comparative perspective of Java and non-Java regions. Continuous and systematic efforts have been examined to close the gap. Related to this, this study aims to look at the perceptions, comparisons, and dimensions that need to be improved in the quality of service at Madrasah Aliyah Negeri (MAN) on Java and outside Java. This research uses a mixed-method approach with a sequential explanatory method. Each of the ten MAN on Java and outside Java is used as the object of research with a total of 3,319 samples, 1803 respondents from MAN on the island of Java and 1516 outside the island of Java. The results indicate that the perceived service quality at MAN is generally good, with an average rating of 5.64 in Java and 5.27 outside Java. The rating in Java is slightly higher than outside Java, with a statistically significant difference between the two sample groups, as shown by the t-value of 4.083 exceeding the t-table value of 1.990. Meanwhile, the dimensions of service quality that need to be improved by MAN on Java Island are assurance, while outside Java are assurance and tangible.

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Section: Layanan Pendidikanunclassified

Kesenjangan Kualitas Layanan Madrasah Aliyah Negeri di Jawa dan Luar Jawa

Khoiriyani¹,

Dani²,

Ansyah³

2023

smrt

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“…This indicates that the quality of education in Indonesia is currently quite concerning (Rahtikawatie et al, 2021;Rosi et al, 2022;Habibi et al, 2022). This is also reinforced by the results of the student ability survey released by the Program for International Student Assessment (PISA) in December 2019 in Paris, which placed Indonesia in 72nd place out of 77 countries.…”

Section: Introductionmentioning

confidence: 97%

The Influence of School Management on The Implementation of The Merdeka Belajar Curriculum

Fathurrahman

Arifin

‎

et al. 2022

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This research aims to analyze the change of the curriculum into the Merdeka curriculum. The research uses quantitative methods. Data was collected by interviewing the principal and distributing questionnaires to teachers, curriculum development teams, and school management who prepared this curriculum to be developed and collaborated. The implications of this study affect various policies managed by schools and the addition of existing values in institutions, such as the character value of the Pancasila student profile. The results for the readiness variable for curriculum changes at SMPIT Nurul Islam are sufficient qualifications. The influence of school management from the results of the Fcount states that 76.4% of the X variable affects the Y variable. The school management has a strong influence on readiness in curriculum changes with results which can be interpreted that the more school management prepares carefully and sustainably, the more curriculum changes will get better and more successful so that it affects the quality of schools and the quality of learning.

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“…What is done by the school is an effort to realize quality services that can be felt by parents (M, Militina, & Achmad, 2020). Quality services will make loyal customers use products or services produced by educational institutions (Rosi, Hefniy, Widat, Aisyah, & Munaamma, 2022). If an educational institution cannot provide quality services, of course the institution will be unable to compete with other institutions.…”

Section: Introductionmentioning

confidence: 99%

“…So the management of an educational institution that is balanced (balance principles) between financial and non-financial aspects will be able to save the educational institution itself in the present and in the future (Pusvitasari & Sukur, 2020), able to compete with other educational institutions. , so that it persists and is accepted by the community of users of educational services (Hadijaya, Nasution, & Suhairi, 2018;Rosi et al, 2022;Tawse & Tabesh, 2022).…”

Section: Introductionmentioning

confidence: 99%

The Implementation of the Balanced Scorecard for Improving Quality of Education

Dariyo

Uwes

Tumanggor

2022

NJMPI

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The Balanced Score-Card is a principle of managing professional and balanced organizational institutions concerning financial and non-financial aspects. The BSC can be applied to for-profit and non-profit institutions, such as the Putra Satria educational institution. This study uses a qualitative-descriptive approach. It is collecting data by interview, observation, and documentation notes. Data analysis refers to the balanced scorecard theory, which includes financial and non-financial aspects. The result is that the BSC has been implemented well by the Putra Satria Junior High School so that the school has a financial surplus. In addition, internal and external customers aspects of customer satisfaction feel satisfied with school management services. Internal business aspects by carrying out innovations in facilities and infrastructure that have been carried out by school management, as well as innovations in teaching (teaching and learning activities), carried out by teachers. In addition, it was found that the school cares for the development of human resources for teachers and employees through courses, training, seminars, or academic activities that support improving their education.

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Quality Service as A Strategy for Improving School Competitive Advantage

Cited by 3 publications

References 26 publications

Kesenjangan Kualitas Layanan Madrasah Aliyah Negeri di Jawa dan Luar Jawa

Kesenjangan Kualitas Layanan Madrasah Aliyah Negeri di Jawa dan Luar Jawa

The Influence of School Management on The Implementation of The Merdeka Belajar Curriculum

The Implementation of the Balanced Scorecard for Improving Quality of Education

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