Quality of service approaches in IoT: A systematic mapping

White, Gary; Nallur, Vivek; Clarke, Siobhán

doi:10.1016/j.jss.2017.05.125

Cited by 125 publications

(64 citation statements)

References 69 publications

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“…QoS in IoT has been addressed by a separate systematic mapping study by White et al [15]. Several quality models are surveyed and discussed and software product quality model ISO/IEC 25010 is discussed in this context.…”

Section: Motivation and Related Workmentioning

confidence: 99%

“…In contrast to those mentioned systematic mapping or survey studies, this systematic mapping study looks directly into the QA aspect of IoT. As discussed previously, White et al [15] addressed the quality of IoT from the service perspective that the application provides. The study considered the quality models that the ISO/IEC 25010 provides.…”

Section: Motivation and Related Workmentioning

confidence: 99%

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Aspects of Quality in Internet of Things (IoT) Solutions: A Systematic Mapping Study

et al. 2019

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Internet of Things (IoT) is an emerging technology that has the promising power to change our future. Due to the market pressure, IoT systems may be released without sufficient testing. However, it is no longer acceptable to release IoT systems to the market without assuring the quality. As in the case of new technologies, the quality assurance process is a challenging task. This paper shows the results of the first comprehensive and systematic mapping study to structure and categories the research evidence in the literature starting in 2009 when the early publication of IoT papers for IoT quality assurance appeared. The conducted research is based on the most recent guidelines on how to perform systematic mapping studies. A set of research questions is defined carefully regarding the quality aspects of the IoT. Based on these questions, a large number of evidence and research papers is considered in the study (478 papers). We have extracted and analyzed different levels of information from those considered papers. Also, we have classified the topics addressed in those papers into categories based on the quality aspects. The study results carry out different areas that require more work and investigation in the context of IoT quality assurance. The results of the study can help in a further understanding of the research gaps. Moreover, the results show a roadmap for future research directions.

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Section: Motivation and Related Workmentioning

confidence: 99%

Section: Motivation and Related Workmentioning

confidence: 99%

Aspects of Quality in Internet of Things (IoT) Solutions: A Systematic Mapping Study

et al. 2019

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“…This can lead to unpredictable behaviour, which can impact overall performance. As can be seen in the scenario, several involved actors can influence system behaviour and service delivery [4]. Involved participants, serving a common goal, might not individually have a total awareness of the entire system, or even recognise the existence of each other.…”

Section: Motivating Scenariomentioning

confidence: 99%

“…However, once an SLA takes place, one might question which party should be trusted as an SLA management authority [3]. This question becomes even more pertinent when dealing with critical systems that are less tolerable to failures [4]. In current practice, cloud providers are commonly assumed for holding the responsibility for typical SLA lifecycle management, such as SLA initiation, service monitoring, and contract enforcement [5].…”

mentioning

confidence: 99%

Blockchain-Based SLA Management in the Context of IoT

et al. 2019

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“…Therefore, the value of the product/service depends on the activities included in the process. One of the most important determinants is the estimation of the level of quality of the implemented process at each stage -it is also the basis of management in accordance with TQM principles and in relation to quality management standards ISO 9001:2015 (Cheng, Choi, & Wong, 2016, Kasiri, Guan Cheng, Sambasivan, & Sidin, 2017Kowalik & Klimecka-Tatar, 2017;Nowacki, Szopiński, & Bachnik, 2017;White, Nallur, & Clarke, 2017). The principles of quality management (based on the notation in the international standard) refer to the 7 most important areas (Murphy & Sashi, 2018;Pansari & Kumar, 2017):…”

Section: Introductionmentioning

confidence: 99%

Contemporary Quality Management Model of Professional Services in B2c and B2b Systems Cooperation

Klimecka-Tatar

2018

10th International Scientific Conference “Business and Management 2018”

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In the paper the method for assessing the quality of professional services in the B2C (business to customer) and B2B (business to business) systems has been presented. The quality evaluation is analyzed according to relationships in the implementation of professional medical services (medical and prosthetic service). A dependence of information flow, knowledge management has been performed as a factor that builds mutual trust between the client (patient), service provider (dentist) and subcontractor (dental technician). The quality management model in the context of B2C and B2B cooperation has been emphasized.

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Quality of service approaches in IoT: A systematic mapping

Cited by 125 publications

References 69 publications

Aspects of Quality in Internet of Things (IoT) Solutions: A Systematic Mapping Study

Aspects of Quality in Internet of Things (IoT) Solutions: A Systematic Mapping Study

Blockchain-Based SLA Management in the Context of IoT

Contemporary Quality Management Model of Professional Services in B2c and B2b Systems Cooperation

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