Contemporary Quality Management Model of Professional Services in B2c and B2b Systems Cooperation

Klimecka-Tatar, Dorota

doi:10.3846/bm.2018.41

Cited by 4 publications

(4 citation statements)

References 28 publications

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“…The products offered by manufacturing companies must be tailored to customer requirements, as quality is a key criterion for the success of companies [ 1 ]. The cited concept of quality management in the literature is captured as quality assurance, which explicitly emphasises mature management focusing on advanced quality planning [ 3 ], improvement of product design [ 58 ], processes [ 60 ] and services [ 61 ], improvement of control in relation to processes and products [ 62 ], as well as explicit involvement of management in motivating employees [ 63 ]. In the literature, there are studies of research work in the field of pairwise comparisons of some quality control methods [ 64 , 65 , 66 ], comparisons of traditional control methods with their automated versions [ 67 , 68 ] and comparisons of more quality control methods [ 69 , 70 ].…”

Section: Discussionmentioning

confidence: 99%

A Rank Model of Casting Non-Conformity Detection Methods in the Context of Industry 4.0

2023

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In the face of ongoing market changes, multifaceted quality analyses contribute to ensuring production continuity, increasing the quality of the products offered and maintaining a stable market position. The aim of the research was to create a unified rank model for detection methods in the identification of aluminium casting non-conformities, in line with the paradigms of the fourth industrial revolution. The originality of the model enables the creation of a rank for the effectiveness of total inspection points allowing for the optimisation of detection methods. Verification of the model was carried out against the production process of aluminium casting. The model included the integration of non-destructive testing (NDT) methods and the analysis of critical product non-conformities, along with the determination of the level of effectiveness and efficiency of inspection points. The resulting ranking of detection methods indicated the NDT method as the most effective, which was influenced by the significant detection of critical non-conformities and the automation of the process. The study observed little difference in the visual inspection and measurement efficiency parameters, which was due to the identifiability of non-conformities with a lower degree of significance and the low level of inspection cost. Further research will look at the implications of the model in other production processes.

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Section: Discussionmentioning

confidence: 99%

A Rank Model of Casting Non-Conformity Detection Methods in the Context of Industry 4.0

2023

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“…The 5W2H method is an instrument through which it is possible to identify, define and perform problem characterization transparently. The 5W2H method involves asking seven questions that relate to the problem under analysis [26].…”

Section: Figure 1 Diagram Of the Quality Level Analysis And Improveme...mentioning

confidence: 99%

Universal Model for the Quality Analysis of Aluminium Alloys Castings

2023

Teh. vjesn.

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The production of products in foundry technology is fraught with many problems, including the impossibility of controlling all parameters affecting casting quality. It is important to take effective improvement measures related to the implication of non-destructive testing (NDT), but these methods are rarely combined in the diagnostic cycle. As part of quality assurance, it is also important to identify the root causes of problems. In view of this, it is appropriate to develop a model that facilitates diagnosis and the search for the key causes of nonconformity, which would be a combination of NDT and quality management methods. The originality of the model presented in the study is reflected in the combination of NDT and quality management methods. The model presents a universal method that can be implemented in foundries to ensure the stability of production processes. The application of the model brings tangible benefits in the form of an increase in the speed of detection and a reduction in non-conformities in aluminium castings, which significantly increases the quality level of the products offered. Further research directions will address the application of the model within foundry processes characterised by loss of quality stability.

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“…These actions, foster efficiency and flexibility in operations and increase productivity (Sowards, 2007;Rummler and Brache, 2000;Pacana and Czerwińska, 2021). The benefits indicated confirm that modern manufacturing companies are increasingly focusing their activities on a process approach, thus attempting to increase the level of efficiency of their operations (Trocki et al, 2003;Klimecka-Tatar, 2018, Kuzior et al 2023. The treatment of the issue of ventures in foundry enterprises, which is the focus of the article, falls within the field of management, which is called project management (Project Management) (Aslam and Bilal, 2021).…”

Section: Introductionmentioning

confidence: 98%

Analysis of the Use of Agile Methods, Tools and Techniques in Foundry Enterprises

Pacana,

Czerwińska

2023

System Safety: Human - Technical Facility - Environment

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In an increasingly volatile environment, the importance of agile management, which should be based on flexible procedures and agile strategy, is increasing. The purpose of the study was to analyze the trend of development, level of knowledge and implications with the application of agile methods, techniques in project, program and manufacturing process management tools, as well as to identify areas of activity of foundry companies in the context of increasing the efficiency of their operations through the use of agile project approach. The completed research indicated that the knowledge and variety of application of agile methods, tools and techniques is at a relatively low level within the framework of project, program and manufacturing process management in the surveyed foundries. Among the most commonly used instrumentation are: PDCA, Kanban, SCRUM, SCRUMBAN, Lean Development, DMAIC and XP. The research showed that the use of agile instrumentation in the areas of projects, programs and manufacturing process management allows work to be done in an orderly and transparent manner. Foundries that consistently use agile instrumentation produce high-quality and non-conformity-free products with short time-to-market. Future research directions will be to perform a comparative analysis of the level of knowledge and implications of agile instrumentation in foundries located in Poland and selected neighboring countries.

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Contemporary Quality Management Model of Professional Services in B2c and B2b Systems Cooperation

Cited by 4 publications

References 28 publications

A Rank Model of Casting Non-Conformity Detection Methods in the Context of Industry 4.0

A Rank Model of Casting Non-Conformity Detection Methods in the Context of Industry 4.0

Universal Model for the Quality Analysis of Aluminium Alloys Castings

Analysis of the Use of Agile Methods, Tools and Techniques in Foundry Enterprises

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