Quality of hospital service: the impact of formalization and decentralization

Abstract

Previous studies are advanced by clarifying the impact of structural variables on total quality. A positive relationship between decentralization and design quality; and between formalization and conformance quality is empirically confirmed. The study points out the necessity of simultaneously achieving high levels of both formalization and decentralization in order to improve hospital performance in general and both components of total quality in particular.

Can formalization, complexity, and centralization influence knowledge performance?

“…That evaluation may generate new knowledge bound to codify in a series of formal documents that lead to improve the quality. As Meirovich, Brender-Ilan, and Meirovich (2007) and Beckmann, Otto, Schaarschuch, and Schrödter (2007) show, formalization correlates positively with the quality of the products or services that the firm offers, which is part of its knowledge performance, as explained above.…”

Characteristics of organizational structure relating to hybrid competitive strategy: Implications for performance

“…As Beckmann et al (2007) and Meirovich et al (2007) show, formalization correlates positively with the quality of the products or services that the firm offers, which is a way to reduce costs and to improve differentiation at the same time.…”

Organização e desempenho: avaliação da centralização da patologia do INCA-Brasil

“…A propósito da estrutura das organizações de saúde, a melhoria do desempenho em geral e de ambos os componentes da qualidade total -o design e a conformidade -requer simultaneamente um nível de formalização elevado e mais descentralização (Meirovich, Brender-Ilan, & Meirovich, 2007).…”