Quality in Pediatric Nursing Care: Children's Expectations

Pelander, Tiina; Leino‐Kilpi, Helena

doi:10.1080/01460860490497778

Cited by 61 publications

(79 citation statements)

References 28 publications

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“…Countless studies (2,(6)(7)(8)(9)(10)(11)(12)(13) have focused on the promotion of playing and toys as a therapeutic resource, and it can be an instrument to facilitate the integrality of care, treatment adherence, maintaining the child's rights (7) and establishing more appropriate communication channels (7,16) . As the organization of child health care should contemplate different scenarios, in this study, we attempted to look at children in an outpatient waiting room.…”

Section: Discussionmentioning

confidence: 99%

“…This research aims to understand the experience of playing, from the perspective of children and their companions, after having participated in the activities of this intervention project. In this study, we justify the focus on playing in the outpatient context, as most research reported in literature (2,(6)(7)(8)(9)(10)(11)(12)(13) refers to the use of this resource in hospitalization situations only. However, care delivery to children in outpatient clinics should also incorporate interventions that value humanization and the child development process.…”

Section: Introductionmentioning

confidence: 99%

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Playing in the waiting room of an infant outpatient clinic from the perspective of children and their companions

Pedro

Nascimento

Poleti

et al. 2007

Rev. Latino-Am. Enfermagem

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Playing in the waiting room of an infant outpatient clinic from the perspective of children and their companions

Pedro

Nascimento

Poleti

et al. 2007

Rev. Latino-Am. Enfermagem

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“…Studies that describe quality of care from the patient's perspective list good relations with health professionals and adequate information as important factors for both patients and relatives [1][2][3][4][5].…”

Section: Introductionmentioning

confidence: 99%

Patients’ and relatives’ complaints about encounters and communication in health care: Evidence for quality improvement

Jangland

Gunningberg

Carlsson

2009

Patient Education and Counseling

133

141

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Results Three categories were identified: "Not receiving information or being given the option to participate", "Not being encountered in a professional manner" and "Not receiving nursing or practical support". Insufficient information, insufficient respect and insufficient empathy were described as the most common reasons for a negative professional encounter. ConclusionPatients and relatives experienced unnecessary anxiety and reduced confidence in health care after negative professional encounters. Practice implicationsThe complaints reported to the Patients' Advisory Committee could be used more effectively in health care and be regarded as important evidence when working with quality improvement. To systematically use patient stories, such as those obtained in this report, as a reflective tool in education and supervision could be one way to improve communication and bring new understanding about the patient's perspective in health care. KeywordsComplaints, communication, professional encounter and content analysis. Much research has been done on communication between patients and health professionals. For example, the power of the information communicated by the voice was studied among surgeons, and it was suggested that "how" a message is conveyed may be as important as "what" is said [8]. The physician-patient communication was studied among primary care physicians and surgeons. Physicians with no-claim seemed to conduct longer visits, educate patients more, check understanding more and use more humour during the visit than physicians with claims [9]. A study by Kuzel [10] showed that negative outcomes in the clinician-patient relationship, dominated by stories of disrespect or insensitivity, were reported as more common than technical errors in diagnosis and treatment.The Institute for Healthcare Improvement (IHI) emphasizes that the health care system needs to be more patient-centred and to involve the patients and families in the design of care. Patient-centred care requires respect for patients' values and expressed needs, information and communication, coordination of care, involvement of family, 4 and concordance between the patient and health professionals [11]. Eldh [12] concludes that health care professionals should support patient participation by recognizing the patient as an individual and as a resourceful partner. The benefits of patient-centred care could be that patients are more motivated to follow treatment advice [13] and are more satisfied with health care [14].Patient satisfaction is used as a common quality indicator in health care [15][16]. A problem using patient satisfaction as a quality indicator depends on the complexities where different factors could affect the outcome, and the reliability and validity questioned [17]. Factors such as gratitude, faith and loyalty to health care providers, could influence patient satisfaction [18] as well as background factors such as age, health status and expectations of care [19][20]. A patient's evaluation could be positive, even when care...

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“…These results together with Cetinkaya and Kurt which indicates that the quality of life of children leukemia after providing information increased significantly compared with before giving the information. 20 When a child is sick, the whole family must make adjustments to the new lifestyle includes a wide range of pain-related tasks. During the hospitalization of children require entertainment, maintenance, security, information and participation.…”

mentioning

confidence: 99%

The effect of educational intervention on the quality of life of acute lymphocytic leukemia who undergoing chemotherapy

Novrianda

Khairina

2015

Int J Res Med Sci

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Quality in Pediatric Nursing Care: Children's Expectations

Cited by 61 publications

References 28 publications

Playing in the waiting room of an infant outpatient clinic from the perspective of children and their companions

Playing in the waiting room of an infant outpatient clinic from the perspective of children and their companions

Patients’ and relatives’ complaints about encounters and communication in health care: Evidence for quality improvement

The effect of educational intervention on the quality of life of acute lymphocytic leukemia who undergoing chemotherapy

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