Public Social Media Services: A Citizen’s Perspective

Antecedents of Public Trust in Government During the COVID-19 Pandemic in Indonesia: Mediation of Perceived Religious Values

“…Researchers have articulated ethical and legal concerns regarding the government's utilizing individuals' data through smartphones and other digital apps to monitor death rates and the number of infected people during the pandemic (Wirtz et al, 2020). Nonetheless, many have demonstrated the effectiveness of modern digital technologies by government officials to disseminate important information and updates regarding the pandemic (Fetzer et al, 2020;Hale et al, 2020;Mansoor, 2021a).…”

The users’ point of view: towards a model of government information behavior on social media

“…However, despite significant progress in this body of research in recent years, there remains a need for integrated quantitative and qualitative descriptive analyses examining the personal aspects and patterns of citizens' use of social media to acquire government information. Previous studies have examined this issue through in-depth interviews with citizens (Kumar et al, 2017;Lev-On et al, 2021), online experiments (Lee et al, 2020), and online surveys among users (Mahmood et al 2019;Wirtz et al, 2020;Zhang and Zhu 2020). This study stands out among others by employing combined quantitative and qualitative methods to measure how Israeli citizens perceive government information acquired through digital means, especially social networks.…”

“…Previous studies have examined this issue through in-depth interviews with citizens ( Kumar et al., 2017 ; Lev-On et al., 2021 ), online experiments ( Lee et al., 2020 ), and online surveys among users ( Mahmood et al. 2019 ; Wirtz et al., 2020 ; Zhang and Zhu 2020 ). This study stands out among others by employing combined quantitative and qualitative methods to measure how Israeli citizens perceive government information acquired through digital means, especially social networks.…”

“…Recent years has seen a significant global increase in the use of various digital applications to access services and government information ( Camilleri 2019 ; Gintova 2019 ; Wirtz et al., 2020 ). As a result of the outbreak of the COVID-19 pandemic, these services underwent accelerated digitization in many countries during 2020 ( Gabryelczyk 2020 ).…”

“…As a result of the outbreak of the COVID-19 pandemic, these services underwent accelerated digitization in many countries during 2020 ( Gabryelczyk 2020 ). While earlier research mostly focused on the adoption and assimilation of government services from an organizational perspective ( Abu-Shanab and Abu Baker 2011 ; Dwivedi et al., 2011 ; Guillamón et al., 2016 ), recent research has begun to concentrate on the access of government information and services by citizens as digital users ( Camilleri 2019 ; Gil-Garcia and Flores-Zúñiga 2020 ; Wirtz et al., 2020 ). Key research concepts focus on the connection between usability or ease of use, the degree of satisfaction with government services, and the willingness to return to these services ( Camilleri 2019 ; Chen and Aklikokou 2019 ; Gil-Garcia and Flores-Zúñiga 2020 ).…”