Public Channels of Access and State-Citizen Encounters in the Namibian Tax System

Söderström, Johanna; Wangel, Marcus

doi:10.1177/00953997221133503

Cited by 4 publications

(3 citation statements)

References 60 publications

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“…The desire to develop and embark on new modalities to enhance revenue collection in the Town Council was evident. The strategy was similar to the one used by the government when it established the Namibia Revenue Agency (NamRA) to help the Ministry of Finance maximise revenue collection (Söderström and Wangel 2022). Participant 4 disclosed that the Town Council had an agreement with a private debt collection agency to obtain all the funds that the residents owed to the Town Council.…”

Section: Creativity and Innovationmentioning

confidence: 99%

Leadership and Service Delivery in Times of Change

Atiku,

Kurana,

Ganiyu

2023

Administrative Sciences

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There has been a growing concern for excellent service delivery in the public sector. The challenges that are hindering service delivery in Town Councils have been attributed to political interference in appointments and ineffective leadership. The residents in the Town Council have been experiencing power outages and water shortages. The livelihoods of the residents and business operations have been hindered by these difficulties. This study investigates the influence of leadership on service delivery in a Town Council in Namibia. A qualitative research approach was adopted to analyse the influence of leadership practices on service delivery in times of change. A total of ten participants were sampled from a population of 117 staff members using a purposive sampling. Face-to-face interviews were conducted using a semi-structured interview guide. Participants views were tape recorded, transcribed into Microsoft Word, and analysed using thematic analysis via NVivo 12. The results showed that logistical difficulties, political interference, lack of human resources, and financial constraints, are the challenges hampering service delivery in the Town Council. The need for managers and supervisors to inspire, coach, mentor, and motivate their subordinates to enhance service delivery using a transformational leadership style is evident in the results. Therefore, the Town Council should prioritise budgeting, foster public-private partnerships, promote innovation, and ensure stakeholder engagement to enhance service delivery in the Town Council.

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Section: Creativity and Innovationmentioning

confidence: 99%

Leadership and Service Delivery in Times of Change

Atiku,

Kurana,

Ganiyu

2023

Administrative Sciences

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“…Since the enactment of the implementation of regional government management with the principle of regional autonomy does not mean that it does not cause problems in its implementation. Many new regional divisions or new autonomous regions have emerged, which will automatically burden the State Revenue and Expenditure Budget (APBN) and the issue of improving the quality of service to the community, which is the main goal in the principle of regional autonomy (Söderström & Wangel, 2023).…”

Section: Introductionmentioning

confidence: 99%

Analysis of New Autonomous Regional Policies in Indonesia

Wisesa

Salam

Izzatusholekha

2023

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The size of the Indonesian state makes it difficult to create a centralized government system. Moreover, Indonesia is an archipelagic state, where the islands are separated by sea. Therefore, it is necessary to implement a new autonomous region policy to maintain the welfare of the Indonesian state. This study then aims to analyze the New Autonomous Region Arrangement Policy process in Indonesia. This research will be carried out using descriptive qualitative methods. The selection of this method is expected to describe and summarize various conditions, situations, or phenomena of social reality that exist in society. The data source used in this study comes from documentation and observation. The results of this study then found that interests had an important role in forming the New Autonomous Region (DOB). In structuring the new autonomous regions, there are positive and negative sides. Unfortunately, in establishing a new autonomous region, the expected degree of change has not been fully realized. Several factors hamper this process, such as the low quality of human resources and inadequate financing.

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“…Security means using information systems is safe, the risk of loss of data or information is minimal, and the risk of theft is low (Didimo et al, 2020). Meanwhile, confidentiality is everything hidden (can only be known by one or a few) or deliberately hidden so that others do not realize it (Söderström & Wangel, 2023). Taxpayers who already understand and know the security (Hooda et al, 2022) and confidentiality of the e-filling system (Scarcella, 2019) will tend to use e-filling to fulfil their tax obligations and will be interested in reusing the e-filling system.…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting The Usage of E-filing for Individual Taxpayers

Suwito

Sardju

Nuh

2023

EBASR

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This study aims to determine and analyze the influence of perception of usability, ease, security and confidentiality, information technology readiness, complexity, social factors, and taxpayer satisfaction on the use of e-filling. The population in this study is a Private Person Taxpayer registered with the Ternate Tax Service Office, North Maluku, Indonesia. The number of samples in this study was 392 Private Taxpayers. Sampling techniques use Convenience Sampling and data collection techniques through questionnaires. The data analysis method used is Partial Least Square with the Smart PLS statistics program. The results showed that perceptions of usability, security and confidentiality, information technology readiness, social factors, and taxpayer satisfaction affect the use of e-filling. In comparison, the perception of ease and complexity does not affect the use of e-filling.

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Public Channels of Access and State-Citizen Encounters in the Namibian Tax System

Cited by 4 publications

References 60 publications

Leadership and Service Delivery in Times of Change

Leadership and Service Delivery in Times of Change

Analysis of New Autonomous Regional Policies in Indonesia

Factors Affecting The Usage of E-filing for Individual Taxpayers

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