Psychological costs of support seeking and choice of communication channel

Lim, Vivien K. G.; Teo, ThompsonS. H.; Zhao, Xiuxi

doi:10.1080/0144929x.2010.518248

Cited by 34 publications

(47 citation statements)

References 78 publications

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“…One interpretation of these results is that men prefer electronic venues to in-person communication. However, this is inconsistent with Lim et al (2013) finding that men prefer face-to-face support seeking over seeking support through e-mail when seeking instrumental support. This may be due to men's social networks being larger and more diffuse (see Benenson, 1990) and therefore better suited to broadcast support requests (Granovetter, 1973) that can be made over social media.…”

Section: Discussionmentioning

confidence: 60%

“…Our research suggests that some assumptions about gender differences and social support (e.g., that women are more likely to seek support than men, particularly over e-mail; Lim et al, 2013) may not hold when the interactions in question take place over other, more public electronic venues. Scholars should consider which other theories and findings might need to be re-evaluated in light of the multitude of venues over which support seeking and the provision of social support can take place.…”

Section: Discussionmentioning

confidence: 91%

“…Lim et al (2013) have suggested that men and women may differ in the venues over which they seek support because women are more likely to consider the interpersonal costs associated with different types of support seeking.…”

Section: Through Anonymous Forumsmentioning

confidence: 97%

See 2 more Smart Citations

Seeking support in response to social and achievement stressors: A multivenue analysis

Rife

Kerns

Updegraff

2016

Personal Relationships

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Social support is the subject of much research, but comparatively little attention has been paid to support seeking. Moreover, what research exists on support seeking has primarily addressed in-person support seeking, despite the proliferation of new support venues (e.g., Facebook, websites, etc.). This article uses a daily diary methodology to examine the support-seeking behavior men (N = 41) and women (N = 97) exhibit in response to various types of stressors. Results indicate that (a) in-person support seeking remains the most popular form; (b) compared to achievement stressors, social stressors are more likely to result in emotional support seeking rather than instrumental support seeking; and (c) men may engage in more support seeking than has been previously suggested by the literature, particularly in electronic venues.

show abstract

Section: Discussionmentioning

confidence: 60%

Section: Discussionmentioning

confidence: 91%

See 1 more Smart Citation

Seeking support in response to social and achievement stressors: A multivenue analysis

Rife

Kerns

Updegraff

2016

Personal Relationships

View full text Add to dashboard Cite

show abstract

“…Yet researchers have argued that disclosing a problem can have both intrapersonal and interpersonal costs, such as feeling less competent or failing to meet others' expectations (see Goldsmith, 2004;Lim, Teo, & Zhao, 2013). Indeed, "Revealing information about the self is risky because one is potentially vulnerable to being hurt, rejected, ridiculed, or humiliated" (Finkenauer, Kubacka, Engels, & Kerkhof, 2009, p. 304).…”

Section: Estrangement Distress Disclosure and Confidant Reactionsmentioning

confidence: 99%

Parent–Child Estrangement: Conditions for Disclosure and Perceived Social Network Member Reactions

Scharp

2016

Family Relations

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Disclosing a family disruption like estrangement might be an important first step in garnering supportive communication, yet disclosure also might come with costs. Grounded in the disclosure literatures, this study illuminates the conditions under which adult children disclose estrangement from parents to their social networks and the perceived reactions of social network members to such disclosures. Findings from a thematic analysis of 52 narrative interviews reveal that adult children go to great lengths to keep their estrangement private, but disclose (a) when others witnessed conflict, (b) when asked, (c) when disclosure was indirect, and (d) when (they perceived) it would benefit others. Reactions to disclosure were rarely ambivalent, and adult children primarily felt unsupported by their network. Practical applications are discussed.

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“…In contrast, more direct and predictable user behaviour enhances the potential for an interface to anticipate user requirements (Phillips and Triggs 2001). Hence the directness or hesitancy of user behaviour could be used as a trigger for inducements or consumer warnings (Whitworth 2005, Moe 2006) and this could be important in determining consumer choice (Nisbet 2006, Lim et al 2011.…”

Section: Trackingmentioning

confidence: 99%

Behavioural responses to risk on remote outcomes

Phillips

Ogeil

Blaszczynski

2013

Behaviour & Information Technology

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Computer mediation of communication allows interaction with events remote in space or time. However, the uptake and use of videotechnology requires an understanding of its effects upon willingness to take risks. To understand how responses to remote events are influenced by computer mediation, the present study compared responses to collocated outcomes with those conveyed over a videolink or as pre-recordings. Willingness to risk on an outcome was quantified using wagering behaviour during a simulated game of roulette: measuring preferred outcome format, levels of risk sought, and times required to make decisions. Participants tended to be more confident of winning and preferred the collocated version of roulette. Participants took greater risks with pre-recorded video outcomes and tended to spend more time locating bets. For videolinked outcomes, participants were more cautious, hedging their bets, and taking more time deliberating the odds. Although the amounts wagered did not change, a potential predictability in pre-recordings appears to encourage risk taking, while the reduced presence inherent in real-time videolinks engenders caution.

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Psychological costs of support seeking and choice of communication channel

Cited by 34 publications

References 78 publications

Seeking support in response to social and achievement stressors: A multivenue analysis

Seeking support in response to social and achievement stressors: A multivenue analysis

Parent–Child Estrangement: Conditions for Disclosure and Perceived Social Network Member Reactions

Behavioural responses to risk on remote outcomes

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