Process-centered knowledge model for continuous process improvement

Han, Kwan Hee; Park, Jun Woo; Jo, Young Hyo

doi:10.1109/ieem.2008.4737829

Cited by 5 publications

(6 citation statements)

References 10 publications

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“…The combination of KM with BPM can provide employees with task-related knowledge in the organization’s operational business processes, improve process performance, promote core competence ((Zhang et al , 2008) and maximize and optimize business performance (Han et al , 2008). KM is business and process oriented (Shehabat, 2020), and the aim is to transfer the right knowledge at the right time to the right people which can also enhance the effectiveness of DM within the organization (Chu et al , 2011).…”

Section: Developing the Frameworkmentioning

confidence: 99%

Integration between knowledge management and business process management and its impact on the decision making process in the construction sector: a case study of Jordan

Abuezhayeh

Ruddock

Shehabat

2021

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Purpose The purpose of this paper is to investigate and explain how organizations in the construction sector can enhance their decision-making process (DMP) by practising knowledge management (KM) and business process management (BPM) activities. A conceptual framework is developed that recognises the elements that impact DMP in terms of KM and BPM. The development of this framework goes beyond current empirical work on KM in addition to BPM as it investigates a wider variety of variables that impact DMP. Design/methodology/approach A case study is undertaken in the context of the construction industry in Jordan. A theoretical framework is developed and assessment of the proposed framework was undertaken through a questionnaire survey of decision-makers in the construction sector and expert interviews. Findings The outcomes of this research provide several contributions to aid decision-makers in construction organizations. Growth in the usage of KM and BPM, in addition to the integration between them, can provide employees with task-related knowledge in the organization’s operative business processes, improve process performance, promote core competence and maximise and optimise business performance. Originality/value Through the production of a framework, this study provides a tool to enable improved decision-making. The framework generates a strong operational as well as theoretical approach to the organizational utilization of knowledge and business processes.

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Section: Developing the Frameworkmentioning

confidence: 99%

Integration between knowledge management and business process management and its impact on the decision making process in the construction sector: a case study of Jordan

Abuezhayeh

Ruddock

Shehabat

2021

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“…Nobody realizes an effective, management or running department like those operating in it each day. Some published reports specified this additional approach can yield in 100% efficiency across the duration of 12-18 months [8,12]. But the improvement will differ from organization to organization stated by how inefficacious an organization was at the time when reestablishment start.…”

Section: Literature Review Cpi and Applicationsmentioning

confidence: 99%

“…The components above are the most strategically components of CPI [7]. The more strategic components involve decisions that how to enhance the delivery process value and how much flexibility is important in the process to meet the varying needs [8]. Some analysers express CPI as a meta-process for some systems of management for instance Project Management, Quality Management and Business Process Management [9].…”

Section: Literature Review Cpi and Applicationsmentioning

confidence: 99%

Continuous Process Improvement (CPI) in Pakistani Banking Secto r for Improving Overall Performance

Ms¹,

Nasar²

2016

J Bus Fin Aff

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operations encompass more than 40% of the GDP in Pakistan and are hastily rising globally, and banking services is the utmost grave issue in the service industry. This research filled these spaces.Based on the above research, this investigation examined Pakistani commercial banks, i.e. how to construct PBS in outlook of CPI and by structured approach.The objectives of this research are: we look at the CPI theory, Processing Bank System (PBS) theory and Lean Six Sigma (LSS) theory. After that we explain the similarities and dissimilarities between the theories of CPI and LSS and the relationship between them. The development of commercial banks PBS on national and international level has been explored in this paper. The CPI theoretical has been investigated and improved from the theoretical system, core ideas, implementation tools and the techniques. The theory of the CPI and PBS thinking has been integrated in order to present a CPI-PBS hybrid deployment model in this paper. This conceptual model uses the techniques of LSS as the major tool for implementing CPI theory. The Key Performance Indicator (KPI) has been used between the macro and micro level in the CPI-PBS hybrid deployment model as a control node. After the careful analysis, the study applies a process improvement model that is appropriate to the commercial banking system.The objective of commercial banks can be achieved at the end. The study explained the PBS framework from the two stages of strategic

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“…No one knows a production, administrative or operating department like those working in it every day. Some published reports indicate this incremental approach can result in a 100% increase in efficiency over the period of 12-18 months (Kalb & Masson, 2002;Han et al, 2008). However, improvement will vary from company to company in part dictated by how inefficient a company was at the time restructuring began.…”

Section: Cpi and Its Applicationmentioning

confidence: 99%

“…CPI is a proven efficient methodology in Department of Defense (DOD) (Person, 2007) and it has been adopted successfully in the management of all types of processes to manage the rapid changes in our global environment (Componation and Farrington, 2000;Ferguson et al, 2007;Friesner et al, 2009;Han et al, 2008;Kalb and Masson, 2002;Lewis, 1999;Linnean III, 2007;Malheiros et al, 2008;Person, 2007;Plamer and Ingrassia, 2005). But when we surveyed the application of CPI theory, we found that most research usually focused on the military affairs or medical problems, and it seldom discussed business performance from the viewpoint of the service industry, especially in banking services, which is the most critical topic in service operations.…”

Section: Introductionmentioning

confidence: 99%

Continuous Process Improvement in Banking Sector and a Model Design for Performance Enhancement

Wang¹,

Hervé²,

Shen³

2012

IJBM

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The purpose of this study is to analyze the design and implementation of CPI in the bank, to identify the benefits
and develop a better understanding of CPI impact on banking competitiveness, to build processing bank system
(PBS) effectively. The study analyzed and improved the CPI theoretical from some aspect of the core ideas,
theoretical system, and its applications. Then it proposed a conceptual model of process improvement: CPI-PBS
hybrid deployment model. LSS was applied as the main tool of CPI to build PBS dynamic optimization system
and provided an empirical example of how CPI constitutes better performance. Through analysis, the research
drew some conclusions as below. 1, the application of CPI theory to service industries has a good effect, but it
should seriously consider the applicability and feasibility. 2, the process improvement in commercial banks is a
dynamic, continuous forward process, and it can get a good synergy effect that the strategic integration of CPI
theory and PBS thinking. 3, to realize the strategic goal of PBS, LSS alone was not enough. It should integrate
the concept, model system of CPI with the theory and methodology of LSS. Then it found out the difficulties and
countermeasures of application of CPI to management banks.

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Process-centered knowledge model for continuous process improvement

Cited by 5 publications

References 10 publications

Integration between knowledge management and business process management and its impact on the decision making process in the construction sector: a case study of Jordan

Integration between knowledge management and business process management and its impact on the decision making process in the construction sector: a case study of Jordan

Continuous Process Improvement (CPI) in Pakistani Banking Secto r for Improving Overall Performance

Continuous Process Improvement in Banking Sector and a Model Design for Performance Enhancement

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