2008 IEEE International Conference on Industrial Engineering and Engineering Management 2008
DOI: 10.1109/ieem.2008.4737829
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Process-centered knowledge model for continuous process improvement

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Cited by 5 publications
(6 citation statements)
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“…The combination of KM with BPM can provide employees with task-related knowledge in the organization’s operational business processes, improve process performance, promote core competence ((Zhang et al , 2008) and maximize and optimize business performance (Han et al , 2008). KM is business and process oriented (Shehabat, 2020), and the aim is to transfer the right knowledge at the right time to the right people which can also enhance the effectiveness of DM within the organization (Chu et al , 2011).…”
Section: Developing the Frameworkmentioning
confidence: 99%
“…The combination of KM with BPM can provide employees with task-related knowledge in the organization’s operational business processes, improve process performance, promote core competence ((Zhang et al , 2008) and maximize and optimize business performance (Han et al , 2008). KM is business and process oriented (Shehabat, 2020), and the aim is to transfer the right knowledge at the right time to the right people which can also enhance the effectiveness of DM within the organization (Chu et al , 2011).…”
Section: Developing the Frameworkmentioning
confidence: 99%
“…Nobody realizes an effective, management or running department like those operating in it each day. Some published reports specified this additional approach can yield in 100% efficiency across the duration of 12-18 months [8,12]. But the improvement will differ from organization to organization stated by how inefficacious an organization was at the time when reestablishment start.…”
Section: Literature Review Cpi and Applicationsmentioning
confidence: 99%
“…The components above are the most strategically components of CPI [7]. The more strategic components involve decisions that how to enhance the delivery process value and how much flexibility is important in the process to meet the varying needs [8]. Some analysers express CPI as a meta-process for some systems of management for instance Project Management, Quality Management and Business Process Management [9].…”
Section: Literature Review Cpi and Applicationsmentioning
confidence: 99%
“…No one knows a production, administrative or operating department like those working in it every day. Some published reports indicate this incremental approach can result in a 100% increase in efficiency over the period of 12-18 months (Kalb & Masson, 2002;Han et al, 2008). However, improvement will vary from company to company in part dictated by how inefficient a company was at the time restructuring began.…”
Section: Cpi and Its Applicationmentioning
confidence: 99%
“…CPI is a proven efficient methodology in Department of Defense (DOD) (Person, 2007) and it has been adopted successfully in the management of all types of processes to manage the rapid changes in our global environment (Componation and Farrington, 2000;Ferguson et al, 2007;Friesner et al, 2009;Han et al, 2008;Kalb and Masson, 2002;Lewis, 1999;Linnean III, 2007;Malheiros et al, 2008;Person, 2007;Plamer and Ingrassia, 2005). But when we surveyed the application of CPI theory, we found that most research usually focused on the military affairs or medical problems, and it seldom discussed business performance from the viewpoint of the service industry, especially in banking services, which is the most critical topic in service operations.…”
Section: Introductionmentioning
confidence: 99%