Continuous Process Improvement in Banking Sector and a Model Design for Performance Enhancement

Wang, Lixia; Hervé, Drama Bédi Guy; Shen, Yao

doi:10.5539/ijbm.v7n2p130

Cited by 8 publications

(4 citation statements)

References 38 publications

(44 reference statements)

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“…Taking these main methodologies as a base, in the following years new methods were proposed in the literature. Most of them are mainly theoretical (Nuñez Sarmiento et al , 2004; Prado, 2000; Wang et al , 2012); however others are empirical, that is, based and applied on a particular case study. This is the case of the methodology proposed by Bateman and Arthur (2002) which was based on a manufacturing case study, or the methodology of Suárez-Barraza (2008) based and applied in the public sector, among others.…”

Section: Literature Reviewmentioning

confidence: 99%

Difficulty in implementing continuous improvement – Rasch measurement analysis

Sánchez-Ruiz

Blanco

Díaz

2018

BPMJ

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Purpose The purpose of this paper is to define a general and common construct in order to measure the level of difficulty companies experience when they implement continuous improvement (CI). Additionally, a rank of barriers is obtained together with a rank of companies. Design/methodology/approach In order to achieve the objective, first, a literature review is carried out to specify the domain of the construct; second, a sample of items is selected; third a survey is carried out in companies that have already implemented CI initiatives, the results being thus limited to this population; fourth, measures are purified by analysing the reliability and validity of the measurements, and finally results are obtained. The Rasch measurement theory will be used to provide a new perspective on a mature research topic. Findings It can be concluded that a new valid construct has been defined together with a rank of CI barriers, being lack of time the main barrier. A rank of companies is also obtained which is a first step in the development of future research studies. Practical implications Managers are provided with a better understanding of the barriers that can obstruct CI implementation. Thus, the rank of CI barriers guides managers through the most common and important obstacles so that they will be able to plan better CI strategies. In addition, the rank of companies allows each company to undertake a benchmarking exercise. Originality/value This work proposes a new way of analysing the difficulty in implementing CI as a continuum, rather than as independent barriers. From a theoretical point of view, it defines a new construct and offers a rank of CI barriers together with a rank of companies based on their level of difficulty when implementing CI initiatives. This is something new, as previous studies were mainly focussed on the items side. From a practical point of view, this study offers the surveyed companies the opportunity to see how they are positioned with respect to the other companies. Moreover, this rank of companies is the foundation on which to develop further studies with a practical orientation in the future.

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Section: Literature Reviewmentioning

confidence: 99%

Difficulty in implementing continuous improvement – Rasch measurement analysis

Sánchez-Ruiz

Blanco

Díaz

2018

BPMJ

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“…This was followed by process excellence (with a mean of 4.25 and response spread within standard deviation of 0.752). Findings by Wang, Herve and Shen (2012) disclosed that process improvement in commercial banks is dynamic, continuous forward process. That study proposed for a process improvement model which is suitable to Chinese commercial banks and found out the difficulties and countermeasures of application of continuous process improvement to management banks.…”

Section: Extent Bpr Processes Contribution To Electronic Commerce Usesmentioning

confidence: 99%

Influence of Business Process Reengineering on Electronic Commerce Strategy as Adopted by Commercial Banks in Kenya

Onjure¹,

Wanyoike²,

Mung’atu³

2018

ijird

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This research studies the influence of Business Process Reengineering (BPR) on electronic commerce strategy as adopted by commercial banks in Kenya. Business Processes represent a core of the functioning of an organization because the company primarily consists of processes, not products or services. The goal of business process reengineering is to redesign and change the existing business practices or process to achieve dramatic improvement in organizational performance.

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“…Banks attach great importance to processes, and the ability to manage the processes judiciously is the essence of good management of commercial banks (Allen, 2006; George, 2003; Wang, Bedi Guy Herve, & Shen, 2012). Process improvement is one of the ways in which banks can improve customer satisfaction and reduce customer complaints (Makinde, Munyai, & Ramatsetse, 2017).…”

Section: Introductionmentioning

confidence: 99%

Application of Lean Tool for Process Improvement of Bank Branches

Baag

Kavitha

Sarkar

2019

IIM Kozhikode Society & Management Review

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The drawbacks in the service operations of the Indian public sector banks include high cost per employee and lower service quality compared to private and foreign banks. This article for the first time confirms the application of lean thinking for process improvement of service operations in an Indian public sector bank through ‘value stream mapping’. The article uses action research methodology and two case studies that describe the process and outcomes of the action research to achieve the objective of studying the applicability of lean thinking and lean tools in process improvement of bank branches. The results of introducing lean thinking in the branches of the public sector bank in India were efficiency improvements through lower wait time for customers and lower stress levels for employees, besides increased customer satisfaction, profit and business—factors which justify and support the use of lean thinking in banks.

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Continuous Process Improvement in Banking Sector and a Model Design for Performance Enhancement

Cited by 8 publications

References 38 publications

Difficulty in implementing continuous improvement – Rasch measurement analysis

Difficulty in implementing continuous improvement – Rasch measurement analysis

Influence of Business Process Reengineering on Electronic Commerce Strategy as Adopted by Commercial Banks in Kenya

Application of Lean Tool for Process Improvement of Bank Branches

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