Continuous Process Improvement (CPI) in Pakistani Banking Secto r for Improving Overall Performance

Abstract

operations encompass more than 40% of the GDP in Pakistan and are hastily rising globally, and banking services is the utmost grave issue in the service industry. This research filled these spaces.Based on the above research, this investigation examined Pakistani commercial banks, i.e. how to construct PBS in outlook of CPI and by structured approach.The objectives of this research are: we look at the CPI theory, Processing Bank System (PBS) theory and Lean Six Sigma (LSS) theory. After that we explain the similarities and dissimilarities between the theories of CPI and LSS and the relationship between them. The development of commercial banks PBS on national and international level has been explored in this paper. The CPI theoretical has been investigated and improved from the theoretical system, core ideas, implementation tools and the techniques. The theory of the CPI and PBS thinking has been integrated in order to present a CPI-PBS hybrid deployment model in this paper. This conceptual model uses the techniques of LSS as the major tool for implementing CPI theory. The Key Performance Indicator (KPI) has been used between the macro and micro level in the CPI-PBS hybrid deployment model as a control node. After the careful analysis, the study applies a process improvement model that is appropriate to the commercial banking system.The objective of commercial banks can be achieved at the end. The study explained the PBS framework from the two stages of strategic