Performance in public management. A research agenda with bibliometric approach

Abstract

In the current context of increasingly limited resources and of constantly multiplying and diversifying needs, the issue of performance (in any form of its manifestation) is becoming increasingly important. This desideratum is even more important in the field of public management, because this sector is a large consumer of resources, of any nature (material, financial, human and informational). The main objective of this paper is to perform a bibliometric analysis in the field of performance within the public management, based on the analysis of scientific production, in order to discover significant aspects and trends. The present research analyzes 3309 documents (articles) from the Web of Science database, using two specific analysis software (VOSViewer and CiteSpace). The conducted research identified three clusters, based on the analysis of titles, abstracts and keywords, which take into account the economic aspects of the analyzed field, concrete ways of evaluating performance in the field of public management and particularities of the public sector in general. Finally, the present paper analyzes which are the main papers in the field (based on citation burst), highlighting the trends in this scientific field in the last 20 years. The novelty of this paper is the bibliometric analysis (combined with a "text mining" approach), being the first of its kind in the field of performance for public management.

A relação política-administração. Que se conclui da revisão sistemática da iteratura mais recente?

“…Na base deste estudo esta uma amostra de artigos retirados da base de dados Web of Science. Esta base de dados e recorrentemente utilizada como suporte de iñvestigaço es em AdmPub (por exemplo : Cicea, 2020;Funck y Karlsson, 2020;Goyannes et al, 2020;Ma, 2017;Mauro et al, 2017;Walle y Delft, 2015).…”

Readiness for implementing innovations in banking in advanced and emerging economies

“…A bibliometric analysis was carried out using the VOSViewerv.1.6.10 toolkit for a more detailed study of the impact of the determinants mentioned above on the development of banking innovations in the country (Cicea, 2020). It allowed identifying the relationships between objects, clustering, and visualizing scientometric data.…”

“…Second, transformational changes in banking activities (Didenko et al, 2018), namely the reduction of departments and staff involved in customer service and communication, lead to a reduction in bank costs (Dovha and Boychenko, 2017) and the number of direct customer contacts with bank staff, thus limiting the impact of the "human" factor in relationships with customers (Naroș, 2019;Székely et al, 2020). Third, innovations provide a significant competitive advantage for a banking institution in the financial services market (Kozmenko and Vasyl'yeva, 2008;Vasylieva et al, 2014;Adeyinka et al, 2019;Karaoulanis, 2018;Liu et al, 2019), contribute to increase in its profitability (Adeyinka et al, 2019;Goncharenko and Lopa;2020) and the capitalization level (Obidjon, 2017), etc. Fourth, modern technologies provide an opportunity to expand service geography and increase customer base since customers have access to many banking services without visiting a bank branch.…”

Introducing the Contextual Ambidexterity Scale for Public Organizations (CASPO): Scale development and initial evidence

“…Recognizing that the search to understand and promote public organizations' performance has assumed diverse points of view (Cicea, 2020), we draw on the literature that emphasizes the tensional nature of organizations and assume that these entities are best described, understood and managed if we recognize, stress and embrace their persistent tensions (Schad et al, 2016;Smith et al, 2017). Ambidexterity refers to the organizational capability of dealing with the tension arising from the simultaneous search for stability and change, which makes it an appropriate tool to shed light on the antecedents of public organizations' performance.…”