Pengaruh Pelayanan Prima Dan Harga Terhadap Kepuasan Pelanggan Pada Rumah Makan Dan Pemancingan Warung Bambu Di Serpong Tangerang Selatan

Dhiani, Hanum Puspa; Kumara, Dedek; Wardani, Surti

doi:10.32493/smk.v4i3.13423

Cited by 2 publications

(2 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Pemerintah nagari dalam hal ini sebagai penyedia layanaan publik yang berada pada tataran sistem pemerintahan tingkat bawah atau paling rendah juga dituntut secara mandiri untuk mampu meningkatkan kinerja pegawainya dalam kegiatan pelayanan kepada masyarakat (Jumiati, Saputra, Magriasti, & Syolendra, 2022). Pemberian pelayanan prima bagi aparat nagari kepada masyarakaty juga dituntut agar tercapai kepuasan masyarakat di nagarinya (Suhartono, Azizah, Hakim, & Hartanti, 2019), (Dhiani, Kumara, & Wardani, 2021), (Nurrahmawati, Budiharti, & Adriantantri, 2021). Nagari tempat pengabdian ini adalah Nagari Suayan.…”

Section: Pendahuluanunclassified

Pendampingan Penerapan Model Pelayanan yang Memuaskan Pegawai dan Masyarakat Berbasis Total Quality Management

et al. 2022

View full text Add to dashboard Cite

The purpose of service is to assist in improving the understanding and skills of Nagari employees in implementing a service model that satisfies the community and Nagari employees, then innovating and developing excellent problem solver skills. The Nagari government is required to be independent in this regard. The village where this service is located is Suayan, Akabiluru District, Fifty Cities Regency, this village has not been able to manage good or excellent services. This Nagari still does not have a service recording machine that is connected online. While Nagari is the government closest to the people. This service activity is ultimately able to provide skills in utilizing service recording machines, as well as being skilled at detecting the weaknesses of nine indicators that are not yet prime (Menpan RB). This service activity is carried out using participatory and mentoring methods. The results achieved are (1) there has been a shift in orientation from a bureaucratic orientation to a public orientation among employees. The ability to understand the TQM-based service model has increased, (2) the skills of Nagari employees have increased, in carrying out services for the satisfaction of the Nagari community. Henceforth, it must be accompanied by a service machine that is connected to a computer (e-government). as well as intensive discussions to become skilled Problem Solvers towards truly excellent service.

show abstract

Section: Pendahuluanunclassified

Pendampingan Penerapan Model Pelayanan yang Memuaskan Pegawai dan Masyarakat Berbasis Total Quality Management

et al. 2022

View full text Add to dashboard Cite

show abstract

“…Businesses must demonstrate to customers how well they sell value. A company's success in the commercial market may depend on providing excellent customer service (Dhiani et al, 2021). Every organization needs to own good service standards.…”

Section: Excellent Servicementioning

confidence: 99%

Excellent Service and Public Relations Strategy of Pt. Ace Hardware in the Era of Society 5.0

Sibagariang¹,

Andrini²

2022

JHSSB

View full text Add to dashboard Cite

This study aims to explain how excellent service for the implementation of the Public Relations function and Public Relations Strategy is carried out by the ACE Hardware company to customers in the Society 5.0 era. The methodology used is descriptive qualitative. Kotler and Keller theory is used to analyze PR Strategy which has seven (7) concepts as indicators; a) publication, b) sponsorship, c) event, d) talk, e) news media, f) identity, g) social activities, while the analysis of Excellent Service is taken from the Rangkuti theory which has three (3) concepts as indicators; a) developing services, b) meeting expectations, c) maintaining and maintaining customers facing the Society 5.0 era, in this case using the Omni Channel (an application launched as a form of digital transformation in increasing the convenience of consumers in shopping and accessing ACE Hardware products). The importance of the role of digital content is also considered because the high level of use of social media makes people closer to the online world. Data collection was carried out through an in-depth interview process with other supporters from literature reviews, literature, books, journals, the internet or those relevant to this research. Data analysis was carried out using a coading process (open coading, axial coading and selective coading). The results of the study show that ACE Hardware Company has implemented a PR strategy based on the theory of PR strategy and excellent service, by maximizing the use of omni-channels in the era of Society 5.0.

show abstract

Pengaruh Pelayanan Prima Dan Harga Terhadap Kepuasan Pelanggan Pada Rumah Makan Dan Pemancingan Warung Bambu Di Serpong Tangerang Selatan

Cited by 2 publications

References 0 publications

Pendampingan Penerapan Model Pelayanan yang Memuaskan Pegawai dan Masyarakat Berbasis Total Quality Management

Pendampingan Penerapan Model Pelayanan yang Memuaskan Pegawai dan Masyarakat Berbasis Total Quality Management

Excellent Service and Public Relations Strategy of Pt. Ace Hardware in the Era of Society 5.0

Contact Info

Product

Resources

About