This reasearch started from the writer's pre-observation in a local institution of
This community service partner is the State-Owned Enterprise (BUMNag) Bukit Gadang Mandiri Nagari Sikabau, Dharmasraya Regency. This service activity was carried out to contribute ideas and counseling about the institutional strengthening of BUMNag Bukit Gadang Mandiri in the Management of Wealth Resources of Nagari Sikabau, Dharmasraya Regency. BUMNag is a pillar of economic activity in Nagari which functions as a social institution and commercial institution to be able to encourage the economy of Nagari, with the hope of prospering the economy of the Nagari community. The methods and approaches used include education, socialization, training, and mentoring "participatory rural appraisal". This training stage begins with a survey and the establishment of goals and objectives to be achieved. This service program has a significant impact in increasing the knowledge, skills, and skills of partners in understanding institutional capacity building and being able to formulate and find new business units that can be used as BUMNag based on the characteristics and wealth of the Nagari.
An excellent quality of public services is a way to improve the public satisfaction index. The public will be satisfied if the performance of public services tends to be higher than community expectations. Multi-ethnic Indonesia has different perceptions about the quality of public service. Thus, in this case, this study aims to see the effect of service quality on public satisfaction through the role of public managers in the tourism sector of various ethnic groups in Sumatra, Indonesia. This research is an associative quantitative study conducted on people of multiple ethnicities. Determination of the sample using the Cluster Random Sampling technique and continued with convenience sampling. The sample of this research is 1,499 respondents. The Likert scale questionnaire, previously tested for reliability and validity regarding content and empirical test items, was used for data collection in the field. The collected data was then analysed using Structural Equation Modeling (SEM) Analysis Moment of Structural (AMOS) statistics and continued with the Sobel test. The literature study also supports data collection. The study’s results prove a significant direct effect between service quality variables and the role of public managers on satisfaction. Moreover, this analysis found that service quality variables indirectly impact satisfaction through the manager’s role. Thus, the research results provided evidence that the research model can be utilised as an academic reason to strengthen the theories and models that have been reviewed in this research study.
The purpose of service is to assist in improving the understanding and skills of Nagari employees in implementing a service model that satisfies the community and Nagari employees, then innovating and developing excellent problem solver skills. The Nagari government is required to be independent in this regard. The village where this service is located is Suayan, Akabiluru District, Fifty Cities Regency, this village has not been able to manage good or excellent services. This Nagari still does not have a service recording machine that is connected online. While Nagari is the government closest to the people. This service activity is ultimately able to provide skills in utilizing service recording machines, as well as being skilled at detecting the weaknesses of nine indicators that are not yet prime (Menpan RB). This service activity is carried out using participatory and mentoring methods. The results achieved are (1) there has been a shift in orientation from a bureaucratic orientation to a public orientation among employees. The ability to understand the TQM-based service model has increased, (2) the skills of Nagari employees have increased, in carrying out services for the satisfaction of the Nagari community. Henceforth, it must be accompanied by a service machine that is connected to a computer (e-government). as well as intensive discussions to become skilled Problem Solvers towards truly excellent service.
The community-based drinking water and sanitation program (Pamsimas) is an innovation by the government in increasing public access to proper drinking water and sanitation with a community-based scheme for rural and peri-urban areas. Nagari Lunang Satu is one of the areas targeted by the Pamsimas III program. There was a difference in program success between Tegal Sari Village and Pasar Pagi during the implementation of the Pamsimas program in Nagari Lunang Satu. This research was conducted with the aim of knowing the differences in the successful implementation of the Pamsimas program in Pasar Pagi and Tegal Sari villages and to find out what factors caused the differences in the successful implementation of the Pamsimas program between Pasar Pagi and Tegal Sari villages. The research method used is quasi-qualitative research (quasi-qualitative). The results showed that the implementation of the Pamsimas program in Pasar Pagi Village was running optimally, while the implementation of the program in Tegal Sari Village was not running optimally. The factors causing the difference in the successful implementation of the Pamsimas program between Pasar Pagi and Tegal Sari villages are planning factors, community participation factors or attitudes, and coordination factors.
Peneltian ini berdasarkan pada banyaknya jumlah laporan masyarakat yang masuk kepada Ombudsman Sumatera Barat terkait dugaan maladministrasi yang terjadi pada bidang pendidikan khusus PPDB di Kota Padang. Permasalahan tersebut diperlukan penyelesaian oleh Ombudsman untuk menyelesaikan pengaduan masyarakat serta mencegah terjadinya maladministrasi yang berulang di bidang pendidikan khusus PPDB. Tujuan dari penelitian ini adalah untuk mengetahui peran Ombudsman Sumatera Barat dalam penyelesaian laporan maladministrasi bidang pendidikan di Kota Padang. Dalam mengukur peran tersebut, peneliti menggunakan teori peran Dedi Mulyadi (2016)), indikator tersebut terdiri dari tingkat pekerjaan dari kualitas dan kuantitas, penyelesaian sesuai target dan waktu, inisiatif dan daya kreatifitas, dan proses komunikasi, serta untuk mengetahui kendala yang dihadapi Ombudsman Sumatera Barat dalam penyelesaian laporan maladministrasi bidang pendidikan. Penelitian ini dilakukan di Ombudsman RI Perwakilan Provinsi Sumatera Barat dan Dinas Pendidikan Kota Padang. Penelitian ini menggunakan Pendekatan Kualitatif dengan menggunakan metode Deskriptif. Teknik pengumpulan data menggunakan wawancara dan dokumentasi. Hasil penelitian memperlihatkan bahwa Peran Ombudsman Sumatera Barat dalam penyelesaian laporan bidang pendidikan Kota Padang secara keseluruhan sudah berjalan walaupun belum maksimal. Dari kualitas Ombudsman sudah menjalankan salah satu tugasnya yaitu dengan menindaklanjuti laporan maladministrasi dan dari kuantitas sudah melebihi target yang sudah diterapkan. Ini berarti masih banyak ditemukan maladministrasi bidang pendidikan. Dari target sudah baik karena melebihi target yang sudah ditentukan dan dari waktu penyelesaian terkait PPDB cepat, inisiatif sudah baik dengan menjalankan aturan yang sudah dibuat pemerintah terkait PPDB dan daya kreatifitas sudah punya yang digunakan untuk memudahkan pekerjaan, dan proses komunikasi dilakukan sudah berjalan baik antar Ombudsman maupun Dinas Pendidikan. Sedangkan kendala yang dihadapi Ombudsman Sumatera Barat dalam penyelesaian laporan maladministrasi bidang pendidikan adalah factor internal yang terdiri dari regulasi sudah ada akan tetapi apabila tidak ada Ombudsman harus mencari aturan terkait bidang pendidikan, kendala lainnya sarana dan prasarana dimana dari sarana kekurangan dana dan prasarana bidang PVL kekurangan spesifikasi dan penyelesaian alat rekam serta dari Dinas Pendidikan Kota Padang kekurangan penyebaran sekolah di kelurahan, lainnya dari kendala yaitu SDM yang membuat Ombudsman meminta bantuan pada bidang lain. Selain diatas terdapat faktor eksternal dimana dilihat dari masyarakatnya yang tidak paham tugas Ombudsman dan mereka tidak membaca regulasi yang terkait khusus pendidikan.
The purpose of this study was to determine the implementation of the Program Sembako in Nagari Batipuah Ateh and to find out the obstacles in its implementation. Determination of informants using purposive sampling technique and the form of checking the validity of the data with triangulation techniques. Techniques and data collection through interviews and documentation. This research is a quasi-qualitative. This research uses Richard E. Matland's implementation model. The results of this study indicate that the implementation of the Program Sembako is quite optimal. However, there are still some obstacles that occur in the process of implementing the basic food program in Nagari Batipuah Ateh.
Penelitian ini menjelaskan tentang bagaimana penerapan inovasi pelayanan publik E-Pendampingan Halo Jaksa Kejaksaan Negeri Tebo dalam mengatasi masalah pembangunan gedung poliklinik Rumah Sakit Umum Daerah Sultan Thaha Syaifudin Kabupaten Tebo. Latar belakang penelitian ini karena adanya permasalahan pembangunan di Kabupaten Tebo khusunya pembangunan infrastruktur salah satunya yaitu pembangunan gedung poliklinik Rumah Sakit Umum Daerah Sultan Thaha Syaifudin Kabupaten Tebo dikarenakan pekerja yang terpapar covid serta adanya pembatasan peregerakan kegiatan masyarakat (PPKM) di masa pandemi covid-19. Penelitian ini dilakukan dengan metode kuasi kualitatif, teknik pengumpulan data menggunakan data hasil wawancara, observasi serta dokumentasi. Pemilihan infoman menggunakan teknik purposive sampling dengan uji keabsahaan menggunakan teknik triangulasi. Hasil penelitian menjelaskan bagaimana E-Pendampingan Halo Jaksa tersbut digunakan sebagai media penyampaian informas progres pembangunan serta sebagai media komunikasi untuk bantuan p endampingan hukum oleh Kejaksaan Negeri Tebo dalam membantu mengatasi permasalahan pembangunan yang ada di Kabupaten Tebo tentunya juga permasalahan pembangunan gedung poliklinik Rumah Sakit Umum Daerah Sultan Thaha Syaifudin Tebo. Selanjutnya melihat bagaimana dampak yang dihasilkan dari adanya E-Pendampingan Halo Jaksa tersebut dalam pembangunan gedung poliklinik Rumah Sakit Umum Daerah Sultan Thaha Syaifudin Tebo
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