Patient satisfaction levels in dental health care: a case study of people in North Mamuju, Indonesia 2017

Akbar, Fuad Husain; Pasiga, Burhanuddin Daeng; Samad, Rasmidar; Bakri, Ikhlas

doi:10.15562/jdmfs.v3i2.694

Cited by 4 publications

(3 citation statements)

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“…The results of this survey are consistent with another research conducted in Nigeria, where patients have the highest perception of dental assistants' knowledge regarding care to patients. This is in line with another research conducted in North Mamuju, Indonesia, which stated that the higher the quality of service, the higher the level of satisfaction [23,34,35].…”

Section: Discussionsupporting

confidence: 90%

Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

Akbar,

Awang,

Rivai

2023

Pesqui. Bras. Odontopediatria Clín. Integr.

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Objective: To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material and Methods: This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February -1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%. Results: Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs. Conclusion: The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.

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Section: Discussionsupporting

confidence: 90%

Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

Akbar,

Awang,

Rivai

2023

Pesqui. Bras. Odontopediatria Clín. Integr.

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“…Knowledge, attitude and practice could obtain somebody through formal, non -formal and informal education. According to theory transcultural nursing proposed by Leininger in (Akbar, Pasiga, Samad, & Bakri, 2018), increasingly tall education that a person has so confidence somebody must supported by evidence rational science so that individual could study adapt to something related things with his health.…”

Section: Titin Suherimentioning

confidence: 99%

The Effectiveness of Video Media on the Level of Knowledge, Attitudes and Practices of Covid-19 Prevention in Parents and Preschool Children

Suheri

2022

Eduvest

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Coronavirus Disease 2019 (Covid-19) is an infectious disease caused by the most recently discovered corona virus that can attack anyone from infants, children, to the elderly. The cause of Covid-19 transmission in preschool children is a lack of knowledge about the dangers of Covid-19 and its prevention, so that increasing knowledge and practice in preschool children is very necessary by providing education about Covid-19 prevention that can be conveyed by parents by providing various things that can improve children's knowledge, abilities, and skills through education with video media so as to increase the knowledge, attitudes, practices of parents and children.

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“…3 Patients will feel satisfied if the patient's expectations are met. 4 On the other hand, patients will feel dissatisfied if the services do not meet the expectations, which will lead to complaints.…”

Section: Introductionmentioning

confidence: 99%

Level of Patient Satisfaction in Dental Hospital of Universitas Jember in December 2019 - February 2020

Prijatmoko¹,

Misrohmasari²,

Eriyati³

2021

J Dentomaxillofac Sci

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This study aims to determine the level of patient satisfaction at Universitas Jember Dental Hospital in December 2019 -February 2020 based on patient status (clinic dental students' patients and dentists' patients). Dental Hospital Universitas Jember is one service provider that focuses on dental and oral health. Patients satisfaction is a result of comparing the services obtained with the patient's expectations. The level of patient satisfaction is important for Dental Hospital Universitas Jember to improve service performance. Material and Methods:The study is a descriptive observational with cross sectional approach. Patients satisfaction was measured by Community Satisfaction Index (CSI) that consists of 14 indices. Results: Patient satisfaction score was 73.424 for clinic dental students' patients and 76.917 for dentists' patients. Both scores were categorized as a good level of satisfaction. Conclusion: Clinic dental students' patients and dentists' patients were satisfied with the service at Dental Hospital Universitas Jember.

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Patient satisfaction levels in dental health care: a case study of people in North Mamuju, Indonesia 2017

Cited by 4 publications

References 0 publications

Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

The Effectiveness of Video Media on the Level of Knowledge, Attitudes and Practices of Covid-19 Prevention in Parents and Preschool Children

Level of Patient Satisfaction in Dental Hospital of Universitas Jember in December 2019 - February 2020

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