Online trust building through third party trust transfer and third party protection

Wandoko, Wanda; Abbas, Bahtiar Saleh; Budiastuti, Dyah; Kosala, Raymond

doi:10.1088/1742-6596/801/1/012060

Cited by 10 publications

(11 citation statements)

References 32 publications

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“…In commercial transactions, trust plays a major role and for this reason a lot of researchers in both social commerce and e-commerce have studied it [43]. Trust forms the foundation of long-term relationships in online contexts [65] [101]. This is because, online transactions are associated with a certain level of uncertainty and risk not found in traditional commerce.…”

Section: Trustmentioning

confidence: 99%

“…These researchers investigated how trust influences the intentions of online buyers to make a purchase. Other previous studies such as those conducted by [13], [16], [101] identified the antecedents of trust and developed mechanisms for building trust. However, the majority of these studies focussed on how functionality (usefulness, ease of use and usability) and institutional structures (such as assurance, normality and quality) affect e-commerce and paid little attention on the social aspects [71] and exempted social presence created by website interfaces [91] [90].…”

Section: Trustmentioning

confidence: 99%

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The Driving Forces of Facebook Social Commerce

Al-Adwan

Kokash

2019

J. theor. appl. electron. commer. res.

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Trust is viewed as a crucial factor in social commerce due to the prominent role and significant amount of peer-generated contents. The current study aims to investigate the relationship between trust in social commerce and customers' purchase intentions by providing a mechanism to describe this relationship. Thus, a proposed model is developed based on three concepts: social presence, social commerce information seeking and familiarity with the platform. The model explains the mechanisms through which social commerce information seeking, familiarity, social presence and trust influence customers' intentions to purchase from social commerce platforms. For the purpose of this study, a survey is designed and distributed to Facebook users. The findings demonstrate that trust in a social networking site has positive influence on purchase intentions. Moreover, trust encourages information seeking, which in turn improves purchase intentions. Furthermore, both social presence and familiarity are found to enhance trust and purchase intentions. According to the findings, several managerial and theoretical implications are highlighted. Particularly, as the first study to investigate the adoption of social commerce among Jordanian customers, this study offers valuable insights and implications for Jordanian firms' managers and marketers who are targeting direct sales on social networking platforms.

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Section: Trustmentioning

confidence: 99%

Section: Trustmentioning

confidence: 99%

The Driving Forces of Facebook Social Commerce

Al-Adwan

Kokash

2019

J. theor. appl. electron. commer. res.

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“…Kepercayaan pada penjual online adalah kesediaan konsumen untuk bergantung pada vendor, kesediaan bahwa vendor akan memenuhi atau memberikan komitmen, percaya karena penjual memiliki kompetensi, seperti yang ditunjukkan informasi produk yang lengkap tentang produk yang ditawarkan. Kepercayaan pelanggan terhadap penjual tergantung pada kemampuannya dalam memberikan transaksi yang aman dan memastikan akan langsung diproses setelah pembayaran selesai (Kusuma et al, 2020;Moody et al, 2017;Wandoko et al, 2017).…”

Section: Tinjauan Pustakaunclassified

Pengaruh Mekanisme Membangun Kepercayaan Online pada Kepercayaan Penjual Online dan e-Marketplace terhadap Niat Pembelian Kembali (Studi Empiris di Shopee)

Na/Juliana

Widoatmodjo

2022

JMBK

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This study was conducted to examine the effect of online trust-building mechanisms on trust e-seller and e-marketplaces to repurchase intention in empirical studies in Shopee. The sampling technique used is convenience sampling with a total sample of 147 respondents. Data collection and distribution of questionnaires were carried out through the Google Form feature. Data analysis using PLS-SEM analysis tool using SmartPLS software version 3.2.9. The results show that the perceived usefulness of the seller-based mechanism (PUSBM) positively affects trust in online sellers, the perceived usefulness of the seller-based mechanism (PUSBM) positively affects trust in the e-marketplace, the perceived usefulness of the experience-based mechanism (PUEBM) has no effect on trust in online sellers, perceived usefulness of institutional-based mechanisms (PUIBM) positively affects trust in e-marketplaces, and trust in e-marketplaces does not moderate the relationship between trust in online sellers and repurchase intentions. Penelitian ini dilakukan untuk menguji pengaruh mekanisme membangun kepercayaan online pada kepercayaan penjual online dan e-marketplace terhadap niat pembelian kembali, studi empiris di Shopee. Teknik pengambilan yang digunakan adalah convenience sampling dengan jumlah sampel sebanyak 147 responden. Pengumpulan data serta penyebaran kuesioner dilakukan melalui fitur Google Form. Analisis data menggunakan alat analisis PLS-SEM dengan menggunakan software SmartPLS versi 3.2.9. Hasil penelitian menunjukkan bahwa kegunaan yang dirasakan dari mekanisme berbasis penjual (KMBJ) secara positif berpengaruh terhadap kepercayaan pada penjual online, kegunaan yang dirasakan dari mekanisme berbasis penjual (KMBJ) secara positif berpengaruh terhadap kepercayaan pada e-marketplace, kegunaan yang dirasakan dari mekanisme berbasis pengalaman (KMBP) tidak memiliki pengaruh terhadap kepercayaan pada penjual online, kegunaan yang dirasakan dari mekanisme berbasis institusi (KMBI) secara positif berpengaruh terhadap kepercayaan pada e-marketplace, dan kepercayaan pada e-marketplace tidak memoderasi hubungan antara kepercayaan pada penjual online dan niat pembelian kembali.

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“…7 will be an added value for the government when conducting investment campaigns for alternative funding. According to [38] Logos known as trust marks can be useful as accelerators for the creation of trust building mechanism on digital channels. Because with the existence of trust marks, we can say that the product/service/equity issued in the market has passed specific complex procedures and can also be used as an illustration of the reputation vendor.…”

Section: Opportunity For Indonesian Governmentmentioning

confidence: 99%

Alternative Financing Model for Smart Cities Initiatives in Indonesia

Atmojo¹,

Kasih²,

Chandra³

2020

Adv. sci. technol. eng. syst. j.

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Indonesia is working actively in the implementation of the Smart Cities initiative program. However, to be able to apply the concept, there are three main elements that must be prepared as the basic foundation. These elements are structure, infrastructure, and superstructure. In this study we focused on the problem of the high cost of funding needed to finance these three elements. Therefore, we are of the opinion that the government must create new investment opportunities outside the stock exchange whose impacts can also be directly used for financing programs. In this study, we conducted an investigation of the interest of urban people to invest in online channels. The aim is to determine the decisionmaking behavior of the Indonesian people in non-consumptive capital expenditure activities when the government creates and publishes financing instruments on the market. The hope is to be able to create a national development financing strategy that is in accordance with the characteristics of the Indonesian people and right on target.

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Online trust building through third party trust transfer and third party protection

Cited by 10 publications

References 32 publications

The Driving Forces of Facebook Social Commerce

The Driving Forces of Facebook Social Commerce

Pengaruh Mekanisme Membangun Kepercayaan Online pada Kepercayaan Penjual Online dan e-Marketplace terhadap Niat Pembelian Kembali (Studi Empiris di Shopee)

Alternative Financing Model for Smart Cities Initiatives in Indonesia

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