On the role of context in business process management

Brocke, Jan vom; Zelt, Sarah; Schmiedel, Theresa

doi:10.1016/j.ijinfomgt.2015.10.002

Cited by 197 publications

(209 citation statements)

References 53 publications

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“…To identify the relevant context, the authors suggest six actions: establish any issues that may arise in each task; for each issue, identify context attributes that can help to decide if the issue deserves attention; define important properties for each context attribute; establish conditions under which a context attribute can be considered as being in a critical level; express rules on the possible values of attributes and context; and, present ways to solve the issues. [5] affirm that "while the role of context has been studied intensively in the field of organizational behavior, it is still in its early stages for the area of BPM". They argue the relevance of context to a proper application of BPM approach within an organization, and propose a framework to derive contextual elements for BPM as a whole.…”

Section: Context In Business Process Managementmentioning

confidence: 94%

Modeling and Using Context in Business Process Management: A Research Agenda

Santoro¹,

Baião²,

Revoredo³

et al. 2017

MUC

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ABSTRACT. Business Process Management (BPM) is the art and science of monitoring how the work is performed within an organization to ensure consistent results and opportunities for improvement. One important research topic on BPM relates to the issue of flexibility. Unplanned conditions may occur at any time during process execution. In dynamic environments, changes must be performed more frequently and systematically and considering not only pre-established rules, but also contextual information. The literature indicates context as a source of information that should be considered in the modeling of business processes in order to contribute to their flexibility when in the execution phase. In this paper, we present the results from our studies about context in the whole cycle of BPM. The goal is to describe an approach that comprises solutions for modeling, gathering, using and evolving context in a BPM oriented environment.

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Section: Context In Business Process Managementmentioning

confidence: 94%

Modeling and Using Context in Business Process Management: A Research Agenda

Santoro¹,

Baião²,

Revoredo³

et al. 2017

MUC

View full text Add to dashboard Cite

show abstract

“…The capability areas presented above should be adopted based on their contingency with an organization's business context to reach an optimal level [14,20]. Other researchers cover dynamic capabilities to achieve process changes [21].…”

Section: Theoretical Background Of Bpmmentioning

confidence: 99%

A Systematic Literature Review of the Use of Social Media for Business Process Management

Prodanova

Looy

2018

Business Process Management Workshops

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Abstract. In today's expansion of new technologies, innovation is found necessary for organizations to be up to date with the latest management trends. Although organizations are increasingly using new technologies, opportunities still exist to achieve the nowadays essential omnichannel management strategy. More precisely, social media are opening a path for benefiting more from an organization's process orientation. However, social media strategies are still an under-investigated field, especially when it comes to the research of social media use for the management and improvement of business processes or the internal way of working in organizations. By classifying a variety of articles, this study explores the evolution of social media implementation within the BPM discipline. We also provide avenues for future research and strategic implications for practitioners to use social media more comprehensively.

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“…However, due to the complexity and the holistic nature of BPM, there is still not a generally accepted framework for successful BPM adoption [13]. Some authors, such as vom Brocke, Zelt and Schmiedel [14], argue that BPM should be contextual, and they derived four groups of factors crucial for BPM: (1) the initiative's goals and objectives, (2) process characteristics, (3) specifics about the organization and (4) the influence of the broader business environment. Buh, Kovačič and Štemberger [10] presented a list of 13 CSFs of BPM adoption, which also listed information technology.…”

Section: Theoretical Background Overview Of Contextual and Technologimentioning

confidence: 99%

Understanding the Success Factors in Adopting Business Process Management Software: Case Studies

Vukšić

Brkić

Tomičić-Pupek

2018

Interdiscip. Descr. Complex Syst.

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A number of studies on the successes and failures of business process management (BPM) have been conducted with the aim of identifying BPM adoption success factors. The complex and comprehensive nature of BPM has resulted in the lack of a generally accepted framework for successful BPM adoption. One general means of ensuring BPM success is through the adoption of business process management software (BPMS). The fact that there is currently no consensus as to a generally accepted definition of BPM software makes it difficult to define the criteria for its selection. There are several reasons for this: (i) the size and complexity of the field, (ii) determining business needs is not always straightforward, and (iii) the BPM software market is complex and its features and capabilities vary greatly across vendors. In this article, we examine the contextual and technical perspectives of BPMS adoption and related critical success factors (CSF). The goal of this study was to propose BPMS selection guidelines with regard to the organizational, environmental and technological CSFs of BPMS adoption, to support decision makers in selecting the right BPMS. To accomplish this, we applied a multiple-case study approach and carried out a set of interviews in companies that have fully or partly adopted BPMS. Semi-structured interviews were used to gather quantitative data for those topics that can be evaluated numerically, and qualitative contextual (organizational and environmental) CSFs relevant for BPMS adoption success.

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On the role of context in business process management

Cited by 197 publications

References 53 publications

Modeling and Using Context in Business Process Management: A Research Agenda

Modeling and Using Context in Business Process Management: A Research Agenda

A Systematic Literature Review of the Use of Social Media for Business Process Management

Understanding the Success Factors in Adopting Business Process Management Software: Case Studies

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