Modeling and Using Context in Business Process Management: A Research Agenda

Abstract

ABSTRACT. Business Process Management (BPM) is the art and science of monitoring how the work is performed within an organization to ensure consistent results and opportunities for improvement. One important research topic on BPM relates to the issue of flexibility. Unplanned conditions may occur at any time during process execution. In dynamic environments, changes must be performed more frequently and systematically and considering not only pre-established rules, but also contextual information. The literature indicates context as a source of information that should be considered in the modeling of business processes in order to contribute to their flexibility when in the execution phase. In this paper, we present the results from our studies about context in the whole cycle of BPM. The goal is to describe an approach that comprises solutions for modeling, gathering, using and evolving context in a BPM oriented environment.

Exogenous Shocks and Business Process Management

“…2 is also context-sensitive, meaning that the magnitude and duration of effects depend on internal and external factors (e.g., an organization already operating in a highly uncertain environment may respond better to shocks). In this regard, context-aware BPM has been recognized as an important topic area and extensively studied vom Brocke et al 2021a;Santoro et al 2017). BPM research should extend this idea to identify contextual factors relevant for exogenous shocks and investigate their influence on BPM and process governance (Kerpedzhiev et al 2020).…”

Método de modelado conceptual de procesos de negocio a niveles ontológico y situado con alcance de arquitectura empresarial

“…• Factores del contexto: ofrecen perspectivas externas e internas desde donde se puede analizar un contexto organizacional. Las perspectivas externas incluyen los elementos del macro-entorno y el micro-entorno, los que consideran regulaciones, clientes, medio ambiente, entre otros [34]. Por su parte, las perspectivas internas coinciden con las capas de la arquitectura empresarial: capa corporativa, capa de negocio, capa de información, capa de aplicaciones software y capa de infraestructura tecnológica.…”

“…Las partes interesadas proveen información sobre variables del contexto desde diferentes puntos de vista, atendiendo a sus preocupaciones, de acuerdo al nivel de involucramiento o afectación que tengan en relación a dicho contexto [35]. • Variable del contexto: Cuestiones que caracterizan un contexto organizacional específico, las cuales pueden ser positivas o negativas (problemas, riesgos, oportunidades, necesidades y expectativas) [34].…”

Enhancing Business Process Modeling with Context and Ontology

“…[22] extends BPMN meta-model in order to add elements (task, collector) to represent contextual elements. [23] has proposed business process and context meta-models, [24] is a layered architecture which is proposed to represent the domain, the context and the BP in order to produce a Contextual business process. [25] has proposed an approach to model the contextual business process based on BPMN.…”