Understanding the Success Factors in Adopting Business Process Management Software: Case Studies

Abstract

A number of studies on the successes and failures of business process management (BPM) have been conducted with the aim of identifying BPM adoption success factors. The complex and comprehensive nature of BPM has resulted in the lack of a generally accepted framework for successful BPM adoption. One general means of ensuring BPM success is through the adoption of business process management software (BPMS). The fact that there is currently no consensus as to a generally accepted definition of BPM software makes it difficult to define the criteria for its selection. There are several reasons for this: (i) the size and complexity of the field, (ii) determining business needs is not always straightforward, and (iii) the BPM software market is complex and its features and capabilities vary greatly across vendors. In this article, we examine the contextual and technical perspectives of BPMS adoption and related critical success factors (CSF). The goal of this study was to propose BPMS selection guidelines with regard to the organizational, environmental and technological CSFs of BPMS adoption, to support decision makers in selecting the right BPMS. To accomplish this, we applied a multiple-case study approach and carried out a set of interviews in companies that have fully or partly adopted BPMS. Semi-structured interviews were used to gather quantitative data for those topics that can be evaluated numerically, and qualitative contextual (organizational and environmental) CSFs relevant for BPMS adoption success.

Robotic Process Automation: A Burgeoning Technology with Promising Prospects

“…This section addresses RQ1 by presenting the fundamental bibliographic findings gathered from the analysis of the coded fields: 'Year of publication', 'Publication outlet' (journal or conference proceeding), 'Study strategy' (theoretical, empirical, or review), and 'Journal title'. Half (6) of the case study articles were published in peer-reviewed journals. A theoretical applied approach was adopted in 4 articles (1 journal article and 3 conference proceeding articles), while 5 articles (2 journal articles and 3 conference proceeding papers) presented literature review findings.…”

“…Given that RPA and BPM are closely related disciplines with synergistic goals, Mendling et al [33] advocate for the BPM research community to delve into the integration of business process management systems (BPMSs) and RPA.BPM is a multidimensional approach aiming to achieve better business performance through continuous process improvement, optimization and digital transformation. BPMS as a holistic software platform that encompasses a wide range of functionalities such as process design, analytics, and monitoring is very often one of the BPM initiative inevitable perspectives [6]. On the other side, RPA deals with discreet, repetitive tasks and execute processes as a human would.…”