Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout

Selem, Kareem M.; Islam, Mohammad Shahidul; Aureliano-Silva, Leonardo; Shehata, Ali Elsayed

doi:10.1016/j.ijhm.2023.103608

Cited by 6 publications

(2 citation statements)

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“…The same respondents measured the significant components. However, such biases may still impact our findings (Selem et al, 2023b). Respondents are likely swayed by social desirability and may struggle to respond honestly since workplace gossip and co-worker incivility are sensitive issues.…”

Section: Limitations and Future Researchmentioning

confidence: 96%

“…This relationship is explained through AET, which assumes that co-workers with negative emotions tend to interact with each other. In pursuit of negative workplace gossip as an event, they tend to show deviant behaviors (Guo et al, 2022), one of the major causes of poor performance in the hospitality industry (Selem et al, 2023b). Being co-workers yet of massive importance in terms of front-line workers, such types of behaviors are critical (Khan et al, 2023a), and incivility may cause severe damage to such organizational setups (Khan et al, 2023c).…”

Section: Ejmbementioning

confidence: 99%

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The dark side of co-worker friendship in the restaurant context: roles of gender and promotion focus

Shoukat,

Selem,

Khan

et al. 2024

EJMBE

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PurposeThis paper investigates the focal role of close co-worker friendship in reducing incivility. Furthermore, this paper examines negative workplace gossip as a mediator and gender and promotion focus as moderators.Design/methodology/approachUsing a time-lagged approach, 553 full-service restaurant front-line co-workers in Greater Cairo responded. Further, the data were analyzed using SmartPLS v.4.FindingsPromotion focus weakened close co-workers’ friendships, causing them to speak negatively about each other with other co-workers. Multi-group analysis showed that males were more likely to spread negative gossip about their close co-workers and thus were subjected to incivility-related behaviors by their co-workers.Originality/valueThis paper is an early attempt to explore the focal role of promotion focus in the full-service restaurant context. This paper adds to affective events theory (AET) with a limited understanding of explaining and predicting co-worker incivility.

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Section: Limitations and Future Researchmentioning

confidence: 96%