Moderating Effect of Income on the Service Environment and Customers’ Behavioral Intention

Hashim, Nurhazirah; Haque, A. K. M. Ahasanul; Hasim, Nur Hasyimah

doi:10.1016/j.sbspro.2015.01.061

Cited by 4 publications

(5 citation statements)

References 9 publications

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“…Given such a scenario, this study addresses specific demographic factors in explaining the implications and effects of servicescape initiatives carried out by the department stores. This assertion concurs with the study by Hashima, Haqueb and Hasima (2015) that looked at the relationship between service environment and customers' behavioral intention as moderated by income in the Malaysian property industry. They found that the relationship between ambient conditions and customers' behavioral intention are significantly moderated by those in the lower income group and is not significant to other levels of income.…”

Section: Hypotheses Developmentsupporting

confidence: 90%

Addressing Demographic Differences in Servicescape Influence among Department Stores’ Patrons in Malaysia

Alias

Abdullah

2017

JIBE

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While numerous published works have extensively examined servicescape models and its linkage to loyalty, not many have systematically examined the influence of demographic factors specifically on servicescape in the context of department stores. The purpose of this study is to examine whether servicescape of department stores have specific influence on six demographic characteristics (age, gender, income, race, education and occupation). A mall intercept method was conducted by administering 560 questionnaires across 5 regions in Malaysia. The results indicate that age and income are strongly associated with servicescape (differences in perception as well as experiences on servicescape), while gender, race, occupation, education and occupation are not. Additionally, it was found that older consumers possess different motives on servicescape implications compared to the younger consumers. The results indicated that patrons to department stores have different perception on servicescapes especially among the high income and younger age groups. The findings will enable retailers to understand the implications of customers’ experiential values and personality in line with the demographic characteristics affecting the servicescape offerings. This could lead to better servicescape development strategies to create unique in-store environments to enhance shopping experiences and therefore, result in more satisfied shoppers.

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Section: Hypotheses Developmentsupporting

confidence: 90%

Addressing Demographic Differences in Servicescape Influence among Department Stores’ Patrons in Malaysia

Alias

Abdullah

2017

JIBE

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“…Melihat adanya research gap diatas, pada penelitian Hashim et al (2015) menggunakan variabel pendapatan sebagai moderasi untuk variabel-variabel yang dapat mempengaruhi perilaku manajemen keuangan. Adanya asumsi bahwa individu dengan pendapatan yang lebih tinggi akan menunjukkan perilaku keuangan yang lebih bertanggung jawab (Arifin et al, 2019).…”

Section: Pendahuluanunclassified

“…Oleh karena itu, pendapatan dapat mempengaruhi perilaku keuangan individu. Sehingga dalam hal ini pendapatan dapat dipercaya mampu menjadi variabel moderasi pada penelitian ini, sesuai dengan penelitian yang dilakuan oleh Hashim et al (2015).…”

Section: Pendahuluanunclassified

“…Pada penelitian ini, hubungan pendapatan Sebagai Moderasi dari literasi keuangan, locus of control Dan sikap keuangan Terhadap perilaku manajemen keuangan menunjukkan nilai negatif dan tidak signifikan. Hasil penelitian ini tidak sesuai dengan penelitian yang dilakukan oleh Hashim et al (2015) dengan menghasilkan pendapatan yang mampu memoderasi. Adanya hasil tersebut menyiratkan bahwa responden tidak akan mengurangi bentuk literasi keuangan, Locus of Control Dan sikap keuangan terhadap perilaku manajemen keuangan.…”

Section: Hubungan Pendapatan Sebagai Moderasi Dari Literasi Keuangan ...unclassified

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Efek Pendapatan Sebagai Moderasi Faktor Yang Mempengaruhi Perilaku Manajemen Keuangan

Asfia,

Supramono,

Lestari

2024

Kinerja

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This research was conducted to examine the effect of financial literacy, locus of control and financial attitudes on financial management behavior with income as a moderator. The purpose of this study was to analyze the effect of financial literacy, locus of control and financial attitudes on financial management behavior with income as moderating which has the characteristics of the Millennial Generation. The criteria for the sample taken in this study were the Millennial Generation or the generation born in 1980–1995 or ages ranging from 27–42 years with a total of 160 respondents. The analysis technique of this research uses SmartPLS (Partial Least Square). The results of the study show that the relationship between financial literacy, locus of control, financial attitudes and income has a positive and significant influence on financial management behavior. Meanwhile, financial literacy, locus of control and financial attitudes when moderated by income have no effect on financial management behavior.

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“…Therefore, the concept of Corporate Identity is necessary to develop the understanding for all employees in the organization to have a common understanding of work and corporate governance (Hashim, Haque & Hasim, 2015). The use of Corporate Identity concept to design physical factor in an office is, thus, the key element which reflects the Corporate Identity of an organization with its particular pattern, affecting attitudes and behaviors of corporate practice in the organization and conveys the image (Sahachaisaeree, 2012), both positively and negatively, subject to the quality of visual physical factor in the office, such as factor of using lighting and color in decoration; furniture style; decorative style; shape of space; wall decoration and graphic works as well as the use of materials.…”

Section: Introductionmentioning

confidence: 99%

Evaluating Corporate Identity in the Office of Production Business Group in Bangkok through Automotive Business and Real Estate Business

Sirijansawang¹,

Upala²

2017

ASS

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The objective of this research is to (1) evaluate the differences of physical factors and (2) evaluate the level of Building users' perception of the physical factors in the office which convey the meaning of Corporate Identity between the automotive business and the real estate business. The samples chosen for this research include 10 automotive business offices and real estate offices located in Bangkok area with a total number of 324 persons, using questionnaire to collect relevant data; using Likert Scale to evaluate the internal environment in the office; using t-test / ANOVA to analyze perceptual level data and differences in 8 physical factors which reflect the corporate identity under this research, i.e. (1) Colors in decoration; (2) Lighting in decoration; (3) Furniture style; (4) Decorative style; (5) The shape of space; (6) Continuity of space; (7) Wall decoration and graphic works and (8) Material in decoration. Based on the results of the research, it was found that there were physical factors which reflected the corporate identity of the organization and affected the perception level of those who were building users at a high level. The said 4 physical factors consisted of (1) Colors in decoration; (2) Interior decorative style; (3) Lighting in decoration, and lastly (4) Material in decoration. However, the individual characteristics of building users such as gender, age, and duration of work also affected the recognition of corporate identity significantly.

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Moderating Effect of Income on the Service Environment and Customers’ Behavioral Intention

Cited by 4 publications

References 9 publications

Addressing Demographic Differences in Servicescape Influence among Department Stores’ Patrons in Malaysia

Addressing Demographic Differences in Servicescape Influence among Department Stores’ Patrons in Malaysia

Efek Pendapatan Sebagai Moderasi Faktor Yang Mempengaruhi Perilaku Manajemen Keuangan

Evaluating Corporate Identity in the Office of Production Business Group in Bangkok through Automotive Business and Real Estate Business

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